To think my landlord/letting agent should do more

[Ns96]

I moved into a property with my partner, 1yr old & 4yr old in November. Since then we’ve had ongoing problems with damp (in a utility room we couldn’t access due to “being storage” at the viewing), main front & back doors that don’t close properly due to previous damage & let in a huge draft, a half finished garden that was due to be complete a week after move in (we never saw the Gardner after the day we moved in), and on Saturday we found out we have a gas leak in the boiler.
I contacted the national gas engineers Saturday afternoon who came and capped the gas, confirming there was a leak, then notified the estate agent Saturday evening via their maintenance page, contacted their maintenance guy, Sunday morning spoke to a director at the company. Today we had an engineer of the landlords choosing out to “fix” the problem. They turned the gas on, told us we can use the gas to cook etc but they’ve isolated the boiler therefore have no hot water or heating…also not sure using the gas that is leaking into the boiler is safe with 2 kids in the house. Anyway, it’s now been 3 nights with no gas, hot water or central heating. I’ve chased the letting agent from 10am for an update following the engineers 9am visit, 5pm I finally heard back (after chasing every few hours) and they’re waiting for a part, with no idea when they’ll be back to fix it.
AIBU to expect more from them? They haven’t offered to contribute to the cost/reduce my rent from having to heat a 3 bed house with plug in heaters, that we have had to purchase, told me to “find somewhere else” to bath my children, and they actually had the nerve to say word for word, “if you owed the house how quickly would you expect the work to be done?”

the letting agent is a very close friend of my landlord and he was almost having a go at me on the phone when I was pushing for answers as to when we’d have a functioning boiler & gas.
Am I being impatient? Unfair?
Does anybody have any advice to encourage them to hurry the F* up?

Tomorrow morning give Environmental Health at your local council a call and ask for an emergency inspection of the property. They can put a rocket up the landlord and the letting agent.

Next ring Shelter and get some advice on your legal rights especially regarding revenge eviction.

Communicate with the letting agent solely by email so you have everything in writing, when you do speak on the phone you should follow it up with an email straight after detailing the conversation - for example, "as per our phone conversation at xx am/pm today, you are going to (action) and you have said this will be done by (time frame). Can you confirm that this is correct?" Paper trail is everything when it comes to dealing with a dickhead landlord.

I think on the doors, mould and garden YANBU but I think that is clouding your view on the boiler issue. It's only been 1 working day and they have had someone out and parts needed/ordered, so on the boiler they have done what they can. I hope the part arrives quickly and you have heating by the end of the week.

I should have added I offered to arrange repair, my dad knows a plumber & electrician who were happy to come and have a look, do the repairs, with the part required in stock and I was told “we can’t authorise that without the landlords permission” I asked them to see if they’ll grant permission and was told no. The opportunity to speed things up was there, at a minor cost of just the part to the landlord and they refused it.