Social housing experts this way please.

[SpiderPeter]

I have name changed as have moaned about this multiple times to anyone that will listen due to pure frustration. I am looking for someone who knows about social housing guidelines/regulations and how to get my HA to comply.

I live in a 6 year old detached new build 3 storey town house, the property has a loft and full ceilings on the top floor it is not a townhouse that has built up into the loft. The third floor is made up of 2 bedrooms and a bathroom on the 3rd floor, 2 bedrooms en-suite on the middle floor, kitchen, dinning room, utility room, living room and toilet on the ground floor. All 3 bathrooms are stacked on top of each other on an outside wall, the kitchen and utility room are that side of the house also.

For the last 3 months the roof has been leaking constantly every time it rains for more than 10-15 minutes. The water travel through all 3 storeys and floods the living room floor, the water is visible and can’t be contained/stopped. The water is entering the house on the opposite side of the house to the bathrooms/Kitchen/utility room on an outside wall, you can see wet patches, dried water marks, bowing plaster, patches of plaster that have fallen off the plaster board and the smell of damp/rain water inside the housing is very strong. We have had to remove all floor coverings from downstairs due to the volume of water and the mould, we also had to remove the carpets from both halls, stairs and landings and the back bedrooms on floors 2 and 3 due to the same reason. The front on 2nd and 3rd floor are unaffected at the moment.

The HA are just not fixing this, the have put it down to condensation which it is absolutely not, we now do have some condensation on windows, French doors eta because of all the water entering the property which feels like it has been pretty much every day as it has not stopped raining in weeks. Is there anyway to force them into dealing with this repair? We do have insurance but as we are only renting it doesn’t cover the building, it does have legal cover with the policy.

Thank you

https://socialhousingcomplaints.campaign.gov.uk/?gad_source=1&gclid=Cj0KCQjwqdqvBhCPARIsANrmZhNmZUJzu1IsPizmckspYNp5OI6lNIMhgf2sspeN9WPVDDVp2hi-v28aAg93EALw_wcB&gclsrc=aw.ds

Thank you @Chicca1970 we have complained officially 6 weeks ago so we are at stage one of the complaints procedure, we are still to receive a reply. They have acknowledged my complaint in writing but I can not contact the housing ombudsman until I have completed both stages and can’t progress to stage two until I have had a written explanation from my stage one complaint.

I have also documented it daily and taken photos and videos as evidence, probably should of added both points to my OP.

Good luck with it - I live in a decent HA property now but have lived in properties with issues and have had to battle, request repeated call-outs etc - I would also consider speaking to your local MP and the local press - they need to take full responsibility not only for the health of their residents but for the decent maintenance of their housing stock!

Tweet. They hate that.

Thank you @Chicca1970 this was a beautiful house on a very nice estate which I feel so lucky to have or I did until the roof started leaking. The NHBC warranty is still valid and the house was built by a major house building company that is nation wide so I guess that might be a route to explore.