To not pay her

[Hellzbellz25]

I was supposed to be getting my nails done this morning at 10am, I cancelled at tea time yesterday (d&v)

I've never been to this lady before, she has since sent me her cancellation policy and wants me to pay the full £30 that my appointment was going to cost, Aibu not to transfer it to her? Her policy says £10 deposit secures your appointment so I can understand losing that or even £15 but I think it's cheeky to ask for the full amount - she never asked for a deposit by the way she just booked me in over Fb messenger - I know it's her livelihood but illness can't be helped and I'm sure she wouldn't want me pooing in her salon every 20 mins

You didn't see or agree to this policy prior to the booking so it's not valid. Tell her you will pay her the £10 deposit and a fiver good will gesture. Then if she has an issue I presume you just can't go back there. Legally she can't produce terms and conditions after the contract, or the booking.

Say you’ll pay her the £10 and leave it at that, but don’t expect to be able to come back to her again.

I wouldn't pay her ,what's she going to do?

If she never supplied the T&Cs before the appointment you aren't bound by them so that is tough for her. If you want to be "fair" particularly if you'd like to rebook going forwards, offer her the £10 equivalent to a deposit. (Technically you don't even have to do that as it sounds like she didn't make you aware of that either.) You could also offer to turn up anyway and honour the booking but you'll need access to her toilet (she won't want this of course).

You should expect to pay something. I think its unfair of you to be honest. She could have booked someone else in. Its usually 24 hours cancellation is full payment.

Yes it's her livelihood. No illness cannot be helped. That's why you need to pay her. Because if everyone who got ill refused to pay her at 12 hours notice, she'd be screwed.

Op , if you wasn't aware of her terms then don't pay it. When I book treatments like this over treatwell for e.g it does make it clear about the cancellation policies but if you booked her over messaging, didn't see her website or didn't accept terms via her messaging service then do not pay. If she had a 24 hour cancel policy she should have told you. She should have sent you this policy as soon as you booked. I would reply asking why she didn't send this to you at the time knowing full well that the way in which you booked her meant you hadn't seen any of her terms.

But that is what deposits are for, to cover her for things cropping up and cancellations - it's not my fault she didn't take one from me or even mention it! Think I'm going to transfer her half the money and not use her again

Do you want to use her again? Because obviously what you do now may mean that you can’t ever book with her again and a good nail tech is worth keeping on the right side.

If not then normally I would say yes pay her but if she hadn’t made you aware of her cancellation policy beforehand then I think I would be inclined to pay only the deposit.

I would pay her as she has lost business. It's only fair as she could have had someone else in that slot.

There is what is legal here and what is moral.

I'd just say to her something like

"I'm so sorry to mess you around but this d&v was a bit a surprise.

I know I wasn't aware of your cancellation policy before today as I'd never received it, but I'm happy to send £15 (or £10.....up to you OP) as a goodwill gesture to co er your costs

I hope to be able to rebook soon

Thanks OP"

I'd pay her.
It's not your fault you got ill but it's not hers either.

Sorry.....should have said you don't have to go again......but just a possible wording OP

This is true but that's why you send your policy to your customers at the time of booking not once they want to cancel. She's also charging the full amount to the op which isn't fair. You can't just book ppl in via messaging services take money but not follow basic rules in business that are there to protect both sides. The business knows the way the appointment has been booked that as a customer she's none the wiser what applies in the event of a cancellation.