UC have asked me to upload my contract with my childminders. When I first started using her, UC asked me for this information back then which was probably 3 years ago now.
Anyway they've asked me to upload it again today even though I report my childcare costs frequently.
I rang them up and asked why they are asking for it, lady says the case manager wants to see it. I said in which case its already on your system from the first time I had to upload it, can you not find it?
She had a message her end which I can't read on my journal. It says something like "if meals are optional we may wish to discontinue paying childcare costs for the recipient"
I asked what the hell? 1) they have a copy of the contract already stating meals will be provided. 2) they've never asked me this before now despite using my CM for 3 years. 3) I used my CM for a week at half term whilst I worked which cost me £400. CM includes all meals and snacks.
If meals are optional I.e. I send my children in with packed lunches etc, it will still cost me £400 for a weeks worth of childcare regardless.
Am I missing something??? Suffice to say I got very irrate and now my childcare costs are under review for reasons god only knows. I'm a lone parent too.