ladymariner
many people entitled to benefits do not know they are, cannot claim due to length and wording of form unless the have help...and the government rely on this apparently
it is not a mistake it is like this
to get benefits properly, all the benefits going, it is a full time job (as it is told to me by civil servant(s)) the system is allowing itself to be worked by the dedicated who refuse to get off their ass and work normally
for example, they can get a one off hardship payment for emergency circumstances, compared to someone who doesnt use system often would if lucky and persevered, get a loan to be repaid ..