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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To find this so bloody annoying and wish those who do it would stand on a plug?

63 replies

Ohitsjustsoannoying · 15/02/2024 17:15

It's sort of light hearted and yes it's not a huge problem but AIBU to find it so fucking irritating when you ask someone a simple question over email and they reply with "give me a call". No, just answer my question?!

There are a few people who do this at work and it infuriates me. 99% of the time the answer could have just been typed out in 5 seconds on an email in response to mine but no, I have to make time in between doing everything else to call them to go through the "hi how are you, how's the kids, are you busy" blah blah blah just to get a simple enough answer I could have had 20 minutes ago.

Why do people do this. JUST REPLY TO THE EMAIL.

OP posts:
Ohitsjustsoannoying · 15/02/2024 21:38

Epidote · 15/02/2024 21:18

As simple as this, as much as you hate to call them, who wants the answer you or them? If is you, I'm afraid that you have to give them a call.

Both are valid methods.

I guess it's mutual. The one that annoyed me today (and who always does it) was from a company we regularly order parts from. I'd just asked to order something and sent a purchase order through and asked roughly when delivery may be estimated.

This is how it's worked for years, the person I previously dealt with, who always managed to just reply to an email, left and this new person always wants to call instead every time. Except when you do speak to them it's nothing that couldn't have just been said on a 2 second email.

I'd have it if when I did call it was a complex answer but 99.999999999% of the time, if not 100% of the time actually, it's just a simple response to my email.

OP posts:
Ohitsjustsoannoying · 15/02/2024 21:39

And what is even more annoying is when they call you and you can't answer so instead of accepting that and just replying to the email instead they email you to say "call me back". JUST ANSWER THE QUESTION 😭

OP posts:
Ponderingwindow · 15/02/2024 21:45

I’ve been pushing back on this somewhat since our work has had an inclusivity, including neurodiversity push. Some of us communicate better by written word, especially if the answer is technical. Work even put it in one of the diversity briefings. I could have jumped for joy.

some sticks in the mud still want to get on the phone for every little thing, but I can tell them they need to write down their answer in addition and send it back.

PawPaw24 · 15/02/2024 21:59

People that don't reply to the question too

I emailed someone "what date, and what time would work best for you?"

Reply "Friday"

Excellent. Now I have to email you AGAIN asking what appointment time!

ThirtyThrillionThreeTrees · 15/02/2024 22:00

I answer most email queries but I sometimes ask for a call.

I haven't a notion of typing out a detailed explanation when the person asking should know the answer or could look it up if they bothered. You want my help? Then you receive it in the way most convenient for me.

Or if your email query doesn't have enough detail to answer properly. Especially if there's missing information that might change my answer.

I don't do ping pong emails. If I have to ask a question, then wait for your reply, and then respond and various back and forths. No, I'm not doing that wheb a 5 minute call resolves it quicker.

If people don't like it, they can get help elsewhere.
.

Tatonka · 15/02/2024 22:12

Can't say this happens to me often, maybe you're thinking things just require a simple answer and they don't.

AnnieBuddyHere · 15/02/2024 22:54

Prizefighter · 15/02/2024 21:07

This is so rude. It’s you asking the question. So yes, they gave you a reply and that was ‘let’s speak’.

Everyone is busy. You want an answer, you call.

Lol at rude.

It's literally their job to answer work emails at work! 🤦‍♀️

venusandmars · 15/02/2024 23:10

YOU think it is a one line answer.

Maybe the person on the other end understands more of the nuance or complexity and needs to be certain of the advice they offer.

That would why I'd ask to call.

I have people text or email questions on legal issues which requires a reponse relevant to the specifics of the situation. I'd never email an answer.

YouWillGoOnMyFirstWhistle · 16/02/2024 00:00

ThirtyThrillionThreeTrees · 15/02/2024 22:00

I answer most email queries but I sometimes ask for a call.

I haven't a notion of typing out a detailed explanation when the person asking should know the answer or could look it up if they bothered. You want my help? Then you receive it in the way most convenient for me.

Or if your email query doesn't have enough detail to answer properly. Especially if there's missing information that might change my answer.

I don't do ping pong emails. If I have to ask a question, then wait for your reply, and then respond and various back and forths. No, I'm not doing that wheb a 5 minute call resolves it quicker.

If people don't like it, they can get help elsewhere.
.

yes. Absolutely this.

i don’t have time for a day of email tennis when I can resolve it in a five minute phone call.

mycatismyworld · 16/02/2024 22:50

Just oick up thr phone and answer the question. No pissing about job done end of. I can't be arsenal with funking emails. I've got a job to do .

ErrolTheDragon · 16/02/2024 23:31

venusandmars · 15/02/2024 23:10

YOU think it is a one line answer.

Maybe the person on the other end understands more of the nuance or complexity and needs to be certain of the advice they offer.

That would why I'd ask to call.

I have people text or email questions on legal issues which requires a reponse relevant to the specifics of the situation. I'd never email an answer.

The OP knows it's simple,with no 'nuance' requiring a phone call because the previous person she had to deal with just answered the email.

CruCru · 17/02/2024 04:54

Ohitsjustsoannoying · 15/02/2024 21:38

I guess it's mutual. The one that annoyed me today (and who always does it) was from a company we regularly order parts from. I'd just asked to order something and sent a purchase order through and asked roughly when delivery may be estimated.

This is how it's worked for years, the person I previously dealt with, who always managed to just reply to an email, left and this new person always wants to call instead every time. Except when you do speak to them it's nothing that couldn't have just been said on a 2 second email.

I'd have it if when I did call it was a complex answer but 99.999999999% of the time, if not 100% of the time actually, it's just a simple response to my email.

So, you are a client of this person? Is it possible to say that you don’t understand why you need to speak for this sort of question and that it makes your day more difficult when you do?

CruCru · 17/02/2024 04:55

I can see the point about a seemingly easy but actually possibly difficult technical question but it doesn’t sound like this is one.

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