More of a WWYD really... sorry its a bit long...
So yesterday I was booked in for a full head of highlights and cut with a hairdresser I have been to once before which was my last visit in November.
The last time, I noticed that she didn't really do what I asked for in the consultation, but as I was delighted with the result, I let it go.
This time, I took a photo of exactly what I was looking for colour wise and as I sat down in the chair, I said I wanted my blonde to be brighter and that i felt it had gone very dull. Last time, she did blonde highlights with quite a few lowlights mixed in. This time, I said I just wanted the foils to be all blonde.
I also said during the consultation, that if she could find a way for it to be lower maintenance as I'm taking biotin tablets and my hair is growing really fast at the moment. I suggested a root tap but she dismissed it and said to me "leave it with me"
Partway through her putting the foils in, I commented that she seemed to be foiling a lot of lowlights and I said that I was a bit worried. I reminded her that I wanted to be blonder but she laughed and told me to "trust the process"
When she was drying it off, my heart started to sink. My hair suddenly had a very warm tinge of brown to the crown area, so where my original roots were. There was also a very strange step in the way she had foiled it around my parting...and so very noticeable. It was obvious I was disappointed as I had gone from being very chatty to suddenly being very quiet. She didnt notice this, or the look on my face, so I decided to speak up. I started by asking if the warm tinge would fade. Looking surprised, she said "don't you like it?" I shook my head and quietly said that it wasn't what I had asked for and reminded her that I had asked for it to be blonder and brighter and I also pointed out the strange step pattern at the front. She then started to get very defensive and said she had done what I wanted and I had asked for a balayage as I wanted low maintenance! I politely stood my ground, but so did she and in the end the manager came over to find out what was going on.
The original stylist looked like she was fuming and scuttled away. The manager told me it looked gorgeous, but agreed with me that a few foils at the front needed redoing and basically offered to book me back in, for free, to sort my hair out to make me happy. She told the original stylist to come back over with her diary to sort my appointment out and then the manager disappeared. During the conversation about when I can be booked in, the stylist didn't make eye contact with me, was very cold and the whole thing was very uncomfortable. To make it worse, there was a salon full of other clients, who had obviously been lapping up the exchange and whispering between stylists going on in the back.
I suffer with a lot of anxiety and although I'm no pushover, I am absolutely dreading my appointment next week with the stylist and feel the "relationship" between me and the stylist is now irreparable due to the way she reacted to the whole thing. I think i am going to have to find another hairdresser anyway the next time my highlights need doing as she doesn't seem to listen properly during the consultation.
Would you cancel the appointment to fix my hair and find someone else, or put my big girl pants on and go back?