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Share your dilemmas and get honest opinions from other Mumsnetters.

Most incompetent person you ever worked with/hired

711 replies

Medsy · 20/01/2024 08:26

I've got a new colleague, he has been here for 2 months and I 100% understand it takes time to be eased/trained into a new role, but this is next level. It's actually making me wonder whether he lied on his CV or at interview. There are really, really basic aspects to the industry he doesn't seem to have heard of, the other day he was struggling to use a simple Word feature, and one of the requirements was a foreign language which he said he was proficient in.
Ultimately I am going to have to work with him as a pair and I am trying to be as helpful and generous as I can but a part of me thinks why have they hired him?@
Opening the floor....Have you ever worked with or hired someone where it went beyond just incompetence and you thought "WTF is going on!".

OP posts:
Ilovecleaning · 24/01/2024 19:20

StrictlyAFemaleFemale · 24/01/2024 18:08

I dunno. I disliked the initial derailing but have actually been quite taken aback by the passion (!) and love for Word.

You have a good point 🙂

KirstenBlest · 24/01/2024 19:49

@lieselotte , thanks.
If I am a twat because I read the OP and justified that someone can use an application extensively and not enjoy using one feature of that application, then so be it.

JadziaD · 25/01/2024 00:35

Conversations meander. Even online. I already apologised for the derail but I don't feel that bad - it's not like op was baring her soul and looking for support.

And I definitely learnt something! Maybe i will start a Word Tips and Tricks thread!

CameltoeParkerBowles · 25/01/2024 07:57

I agree. I now feel it's time to brush up my Word skills, as this thread has enlightened me about lots of shit that I didn't realise I didn't know! But would like to find out more...

HaggisHuntress · 25/01/2024 09:31

chaosmaker · 20/01/2024 10:15

Lots of the new carers, some of which do the training and quit before they start. People that have manual handling training and are then unable to use a sling/hoist. People that don't know that you put the electric toothbrush on when it's inside the mouth. People that don't talk to the service user.
Recently we had an email sent out about people having earphones in and listening to music when on shift (in people's homes). Or playing games on phones/texting/having calls on speakerphone.
Inability to use a microwave properly. All very, very basic stuff and bad for the people who have to explain everything over and over to them when they turn up for their shifts and have yet another new starter.
Some of these people also want a certificate after they quit for 'doing the training' which costs the company money for no work done.
I assume this is to get benefits off their back but company training doesn't transfer from one to another as they all have their own.

Same field but in a care home not clients homes. New Carers will come to work and think it's just sitting with the old dears drinking tea and eating shortbread when it's actually more akin to an extremely busy and highly understaffed hospital ward. As soon as one person is taken care of, you need to quickly but thoroughly record every single thing you have done and bolt to the next person. When you finish with everyone, the first one is due again. And in between these times we're moving up to 20 people, many who need have heavy equipment to safely transfer them to wheelchairs, take to the dining room and hand feeding two people each at once. Once meals are done it's recorded exactly how much each ate and how many millilitres they drank. Shifts are hard and intense.

New workers will come in and I'll see them constantly finding opportunities to be sitting down with a coffee. Some will look confused when I ask if they did xx job or YY job and give me excuses saying they didn't know the next job needed done, or that the resident smelling of a bowel movement in the next chair might need changed, or they'll say that they were just waiting for the hoist to be free when there's 6 other people they can choose to do. Worst one was her telling me she was waiting for the tumble dryer to finish instead of getting the required item (socks) out of the baskets already waiting.

Or there's the "super efficient" worker who magically manages to get everyone ready in a morning in a very, very short time and be standing round hiding in a bathroom playing on their mobiles (which are currently banned on site due to serious and illegal misuse in the past by a staff member.) and upon checking, the resident's washbasins are dry. Towels haven't been used. The resident's toothbrush hasn't been used. And worst of all, the resident will be in their chair but they were somehow moved without the assistance of another carer and the required safety equipment not used. In other words, the resident has been moved with a drag lift, hauling them up using their underarms and getting them into their chair. New carers and a few old ones will do this so they can skip the real work so they have time to stand around and chat or sit and duck into a non verbal resident's room vaping. (Yes I've seen this!)

Sadly the job is shit pay. We're on 38p above minimum wage. We're expected to do all our training outwith work hours, unpaid. (Well over 50 hours a year, even for part timers taking them well under NMW) We've to buy our own logo'd uniforms. No Christmas bonus or higher rate for working Christmas Day.
It's no wonder caring attracts the worst and most incompetent workers I guess.

lieselotte · 25/01/2024 09:41

JadziaD · 25/01/2024 00:35

Conversations meander. Even online. I already apologised for the derail but I don't feel that bad - it's not like op was baring her soul and looking for support.

And I definitely learnt something! Maybe i will start a Word Tips and Tricks thread!

Please do, I think it would be really useful!

Zonic · 26/01/2024 18:46

ShinyBandana · 21/01/2024 00:46

I interviewed for my PA and offered the job to an impressive and experienced woman. She had 6 weeks notice so it was a while until she started. On her first day she teetered along the corridor in a nightclub ready sheer blouse and thick blue eyeshadow like a child might apply. She had no idea how to organise my diary or prepare for my meetings nor even how to answer the phone. I persevered trying to show her what I needed but it was hopeless. Every visitor to my office raised their eyebrows at me in surprise when the met her.

One day, in passing, she mentioned that she had an identical twin who was also a PA and I realised it had been the twin I had interviewed and they’d pulled a fast one. I put my PA on performance management and she resigned so I put her on gardening leave and never had to see her again.

Interesting . I worked with a guy who had an identical twin . Some days he couldn't remember stuff I had told him the day before. I jokingly said one day I bet you swapped with your twin . Instead of laughing it off he got really ratty . I think I actually hit the nail on the head .

Propertylover · 26/01/2024 20:22

@Zonic @ShinyBandana wow. I once employed a casual and I ended up dismissing them with one weeks PILON as I was convinced they had a twin who did the interview.

carbon60 · 26/01/2024 22:17

We had students from.catering college doing a couple of days a week. Chef asked one girl to prep some veg, found her in the yard crying, why? Be side she didn't like knives lol
Why choose catering?

StockpotSoup · 27/01/2024 00:29

Years ago I worked for an online/catalogue retailer. Someone had called the sales office asking if we did bulk order discounts for trade. The customer service rep asked our buying manager, who said yes - 30% for 200 or more units.

CS rep replied, “Is that 30% off the total or 30% per unit?”

NovemberAutumn · 27/01/2024 08:01

I once worked with a women who was so incompetent and lazy that it occasionally defied belief. She was the receptionist and if she did not feel like answering the phones she just wouldn't. There were so many things that if i listed them all it would sound unbelievable.

But one time I was talking about the trip I had made to Australia to see family when Ds1 was 3 months old. She commented it must be hard to go all the way to Oz with a baby on your lap. i said I had booked a bassinet seat for him. She asked me what that was and I explained. Then SHE explained that she used to be a travel agent and some people had booked flights to Australia with their baby and had asked her to also book a bassinet seat for the baby. But she didn't know what it was (and apparently did not think to ask anybody - the client or a colleague) so she 'just ignored it'.

It really fit with how she was at work as well. The simplest tasks were beyond her. One of her tasks was to take the office mail to the mailbox each day but she could not actually be trusted to do that reliably (once another staff member found the mail dumped in the recycling downstairs because 'it was raining' so she did not want to walk to the mailbox) so the CEO would collect all the mail and do it at the end of the day while she sat at reception playing on her phone. I have no idea why they did not give her warnings or just sack her tbh. She was sitting there earning a relatively decent wage for fuck all.

Fringepolitics294 · 27/01/2024 09:46

HaggisHuntress · 25/01/2024 09:31

Same field but in a care home not clients homes. New Carers will come to work and think it's just sitting with the old dears drinking tea and eating shortbread when it's actually more akin to an extremely busy and highly understaffed hospital ward. As soon as one person is taken care of, you need to quickly but thoroughly record every single thing you have done and bolt to the next person. When you finish with everyone, the first one is due again. And in between these times we're moving up to 20 people, many who need have heavy equipment to safely transfer them to wheelchairs, take to the dining room and hand feeding two people each at once. Once meals are done it's recorded exactly how much each ate and how many millilitres they drank. Shifts are hard and intense.

New workers will come in and I'll see them constantly finding opportunities to be sitting down with a coffee. Some will look confused when I ask if they did xx job or YY job and give me excuses saying they didn't know the next job needed done, or that the resident smelling of a bowel movement in the next chair might need changed, or they'll say that they were just waiting for the hoist to be free when there's 6 other people they can choose to do. Worst one was her telling me she was waiting for the tumble dryer to finish instead of getting the required item (socks) out of the baskets already waiting.

Or there's the "super efficient" worker who magically manages to get everyone ready in a morning in a very, very short time and be standing round hiding in a bathroom playing on their mobiles (which are currently banned on site due to serious and illegal misuse in the past by a staff member.) and upon checking, the resident's washbasins are dry. Towels haven't been used. The resident's toothbrush hasn't been used. And worst of all, the resident will be in their chair but they were somehow moved without the assistance of another carer and the required safety equipment not used. In other words, the resident has been moved with a drag lift, hauling them up using their underarms and getting them into their chair. New carers and a few old ones will do this so they can skip the real work so they have time to stand around and chat or sit and duck into a non verbal resident's room vaping. (Yes I've seen this!)

Sadly the job is shit pay. We're on 38p above minimum wage. We're expected to do all our training outwith work hours, unpaid. (Well over 50 hours a year, even for part timers taking them well under NMW) We've to buy our own logo'd uniforms. No Christmas bonus or higher rate for working Christmas Day.
It's no wonder caring attracts the worst and most incompetent workers I guess.

What a scary and depressing post HaggisHuntress but thank heavens you are there supervising as you sound really conscientious and caring.

Emotionalsupportviper · 27/01/2024 16:55

Catinknickers · 20/01/2024 10:10

I worked with someone in the Civil Service who had a degree in journalism but was incapable of writing a letter. He had transferred in at the same grade from another dept and it was impossible to get rid of him.

In the end he got a promotion to another dept and soon after yet another promotion. He was highly skilled at bullshit but not much else.

It's not only cream that rises to the top, unfortunately - scum does, too,

Alalalalalongalalalalalonglonglilong · 27/01/2024 17:25

I worked in a very small company that had a handful of clients so we didn't deal with the public as such. Our name was similar to a large insurance brokers and unfortunately we got a lot of incorrect calls. We got a new receptionist and it was the first thing she was told, but she couldn't grasp it. We constantly were getting notes left on our desk or emails saying Paul X is looking for a motor quote, Mary Y wants to known if she has windscreen cover etc. On and on and on for weeks, being told constantly that we were not an insurance broker. Someone eventually spelled it out to her what to say if she heard the word 'quote', something like 'I'm sorry I think you may be looking for... etc. So she had this line written in front of her but she would read it each time like a school kid who is bad at reading pausing between each word.

Hotzenplotz · 27/01/2024 18:32

TheLogicalSong · 20/01/2024 11:37

The thing is, no one in their mid 40s or older would have grown up with a computer in the remotely modern sense of the word (might have had something like a Sinclair Spectrum if they grew up in the 80s) or had access to Excel at university.

Windows wasn't even installed on the office computers when I started work in the mid 90s. When I first saw Excel I didn't have a clue what it was for, it just looked like the computer equivalent of 'squared paper'. I have never received any formal training on Excel. I ended up buying 'Excel for Dummies' around Y2K to try to make sense of it, and taking the approach of asking people 'can you show me how to do that please'.

I'm still not great compared to many of the younger people - I often end up having to Google for step-by-step instructions on how to do things on Excel.

I'm about to turn 46 and was taught all of the above at school. At my sixth form we were obliged to take IT training lessons during some free periods. At university a few years later we were expected to use computers.

Ginmonkeyagain · 28/01/2024 08:17

Exactly. I'm 45 and it was mandatory at university to submit essays that had been typed.

Universities in the late 90s had better access to the internet than most homes and workplaces and it was free! So anyone who went to university from the mid nineties onwards was used to regular email and use of the internet from 18 years old.

Emotionalsupportviper · 28/01/2024 13:03

Mumoftwo1312 · 20/01/2024 11:12

Not actual work but I volunteered for many years at the food bank. Sometimes I was interviewing clients but sometimes I helped sorting food in the warehouse.

Large crates would arrive with mixed donations to one side of the warehouse and we'd have to sort it onto warehouse shelves ie tins of beans here, bags of rice there. I'd go with a tray, fill it with a category of thing eg 12 tins of beans and take it all to the shelf. This other volunteer would pick up one tin. One. Then walk the 20-30m across the large warehouse room to the shelf where it belonged. Then walk back. Pick up another single tin, perhaps a different one. Etc.

I offered her a tray and she very snippily responded "I like doing it my way, you do it your way". Baffling! I'd have gone potty being that inefficient!

This other volunteer would pick up one tin. One. Then walk the 20-30m across the large warehouse room to the shelf where it belonged. Then walk back. Pick up another single tin, perhaps a different one.

Obviously trained by Margo Leadbetter.

Wallywobbles · 28/01/2024 14:20

@TheLogicalSong i used a computer at uni in the early 90s and never had a job without one. All essays had to be typed to hand in. I think you might be a decade out.

Mac's were cheaper than PCs in the 90s too. That's why I got one.

Zonic · 28/01/2024 14:28

Livingtothefull · 21/01/2024 11:33

An effective selection process can identify incompetent candidates but it can't unfortunately weed out candidates with a bad attitude; they are effectively incompetent as they have no intention of doing the work they are being paid for.

One ex-employer hired an overnight security guard. It came to light that instead of guarding the workplace as he was paid to do, he was just bedding down for the night on the couch in the sick room; even brought a duvet and pillow from home which he kept tucked away in the office.

When I worked in a care home now and again senior management did a 2 am inspection. Caught loads of people sleeping when they should have been awake . Caught one caregiver in a spare bed fast asleep 😴. He was sacked on the spot .

Zonic · 28/01/2024 14:31

G5000 · 21/01/2024 11:35

Anyway, nothing can apparently be done because her ethnicity is a protected characteristic and we must “tread carefully”

We have one of those. She's paid a ton and is utterly useless, making massive mistakes, plus generally a toxic and unpleasant colleague. But has told the GM directly that she'll go straight to press with discrimination allegations if anything is done..

But surely if she is not doing her job how can she not be sacked despite her protected characteristic? Any tribunal would surely see through her .

ThinWomansBrain · 28/01/2024 14:41

After I'd got rid of someone well before the end of their probation for being useless, the stories from other team members came tumbling out - like asking what was google, and how to find the internet.
(JD had required a high degree of IT literacy and excel expertise)

Another was a finance assistant that thought it was acceptable to wait three months before entering anything on the accounting system - initially claimed it was 'because she could get away with it', but got even slower once told it wasn't acceptable.

And there was the purchase ledger clerk that told me it was my job to post all the invoices for the month because I was "the temp". I was the interim Finance Director; my predecessor had left with stress, I think probably because he personally did the workload of the entire team of six, while they expected to play tetris much of the time. He really had posted most of the purchase invoices in the past.

DancingFerret · 28/01/2024 14:44

Zonic · 28/01/2024 14:31

But surely if she is not doing her job how can she not be sacked despite her protected characteristic? Any tribunal would surely see through her .

In the days when common sense prevailed, yes, a Tribunal would see through her. Unfortunately, the madness of our brave new world means unsatisfactory employees have the protection of "the Blob".

Supersimkin2 · 28/01/2024 17:02

My mate’s boilerman installed the carbon monoxide vent above the baby’s cot.

Jovacknockowitch · 28/01/2024 17:26

Emotionalsupportviper · 27/01/2024 16:55

It's not only cream that rises to the top, unfortunately - scum does, too,

To steal from Jarvis Cocker- shit floats.

Emotionalsupportviper · 28/01/2024 18:29

SlightlyJaded · 20/01/2024 12:26

I used to work in a well known TV Production Company (as a Producer). We hired a English with Film graduate that had a decent CV and who interviewed REALLY well. He was brought in to do a first read of script submissions. He clearly thought this was a bit beneath him, but he banged on about his similar work and obsession with film scripts and his English degree. We had many script submissions as you can imagine and we had a self-imposed deadline of twelve weeks months to respond to each of them.

His job was super simple. To read a script and fill in a basic BASIC piece of paper:

Genre: ie horror/romance/thriller
Summary: Two sentences
And then use a sticker system:

Red: Illiterate gobshite - Reject via standard template letter
Orange: Pretty basic but legible and conforms to basic script writing principle - hand to junior script-reader
Green: Potential - hand to a producer
Black - This was his 'golden buzzer' and he could use black stickers to highlight anything he really got excited about

This was his only job. It was explained several times and he was shown the basic form which you attached to the front of each script and the rejection letter for the Reds.

He was allowed to work from home a couple of days a week as it was basically reading and he complained that tubes made him feel anxious (central London). Fine.

After about six weeks, I asked him to hand me his 'Greens' (and any Blacks) and to share his Oranges with a Junior Reader and he just looked completely blankly at me. I asked him what the problem was and started to go red and look uncomfortable.

I asked him to show me his script pile and he sheepishly showed me a pile of around fifty scripts with no covering summary and every sticker of every colour on the front of each one.

I asked him why he had used all the stickers on each script and he said that he thought someone else would read them after him and 'circle' the right colour. I then asked him about his summary sheet and he said that he thought 'they' would do that too.

I asked him what he thought the point of him reading the scripts was if he wasn't going to convey any information about them to us and he said that he hadn't actually been reading them. He thought he just had to put the stickers on.

It was like he morphed from this confident, swaggering interviewee, to a toddler with a sheet of shiny stickers.

I cannot deny that we cried with laughter after he'd left

I can just hear him ringing his mother:

"The new job's great, mum - I'm doing really well! I had 50 scripts to go through and 6 weeks to do it, and I got them ALL done in less than half an hour!"
<mother's proud exclamations>
"I know! The rest of them must be as thick as pig-poo, mum. I expect I'll get promoted in a few weeks."