Having spent four hours waiting to speak to HMRC today I am tearing my hair out.
I have an urgent payment query caused by an issue in their system. I attempted to resolve it with their AI offering, but the bot couldn’t understand.
There have followed three phone calls, all cut off at about the 1 hour stage. I am currently on the fourth.
Why, why, why? Just why?
My issue won’t go away, it has to be answered, so why do they believe it will help the situation by making me waste a large part of the day listening to them telling me how important my call is, while playing me the most irritating jingle.
Last week it was my Insurance Company, two weeks ago the AA.
I just don’t get what the point is. These organisations have to respond eventually, their AI is not fit for purpose, so why not resource sufficiently to do so in a timely manner.
AIBU to want someone to answer the phone within a few rings and what is the point of keeping us all sitting in a queue and having to ring back numerous times to get a resolution.