She can be a bit control freaky. If she picks up on an error she'll send me an email like
"You have sent a service request to x and not closed it! It has missed the SLA! Can you chase it up or close it!"
Well, besides the point that if I send a service request to someone I can't close it or they can't work on it the whole 'exclamation mark after every sentence' is getting on me nerves cos, to me, it's saying "god, you're stupid"
Am I being oversensitive? Mayhap I am. BUt it's bad grammar anyway so there!