To ask if Amazon seller will be penalised for this

[Lex345]

Quick question really-I ordered Item 1 a couple of weeks back, no issues at all.

I ordered item 2 a bit late in the day, so ended up paying extra for next day delivery-unfortunately, have been notified it has been shipped but will not arrive until after Christmas. Its a present, but it isn't the end of the world-but I paid quite a bit extra for the delivery, so contacted Amazon to refund postage only (it would have been free delivery had I not asked for next day).

Customer service rep was brilliant and offered full refund inc. Postage and told me I could keep item. Woke up today to find I have been refunded for item 1 (different seller entirely). I have phoned Amazon and told them-they have admitted their mistake and to do nothing-have email to confirm-but I am worried the seller of Item 1 will now lose out on cost of item/it will affect their seller metrics when they have done nothing wrong.

Does anyone know if Amazon will cover the cost of the wrong refund/protect seller as their mistake? I don't want them to be penalised!

Does anyone know at all please? :)

I do, unfortunately. I used to sell on Amazon and they treat their sellers like crap. All refunds come out of our account, Amazon refunds and lets the customer keep the money and the product even when the fault is with the postal service, not us. We have no say in it at all and often don’t even know the customer has an issue until we see a case open against us.
In the future, I suggest you contact the seller directly before Amazon customer service as we can process refunds, cancellations and support the customer in any other way on our end without being penalised by Bezos.
I stopped selling on Amazon now as it was pure evil.

Oh no :( I feel awful about this now as the seller has done nothing wrong-can I somehow return it to them?

You should have an option to message them directly from the order history

Thank you will give this a try maybe I can paypal the money back to them