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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

I'm so fucking sick of a and e wait times

553 replies

cutrtain · 17/12/2023 21:30

As a working mother to a toddler in nursery, I'm just fucking done with how long it takes to get help in a and e for my child.

It's starting to make me not want to go, in situations that I would have maybe gone in the past.

I'm absolutely exhausted. It's always 3/4 hours wait, at least.

I'm just so done with it. It's a disgrace.

OP posts:
Thread gallery
9
AngryBirdsNoMore · 17/12/2023 23:38

Stressedafff · 17/12/2023 23:23

Why the hell are people determining whether someone deserves A&E or not
You can’t get a drs appointment. 15 years ago you phoned the drs at 8am for your ear infection and had your antibiotics by tea time. Now it’s phone every single day to be told that within 3 minutes there’s no appointments, or to be triaged by a receptionist that can somehow determine whether you’re ill or not from a set of questions over the phone. If you’re suffering with tonsillitis or a chest infection and you’re on day 3 of desperately needing antibiotics and don’t have access to a walk in centre or GP apt then what is the expectation? To just see if you die or not because no one can set foot in A&E unless you’re in the midst of a cardiac arrest or your arms falling off?

Theres so much sympathy out there for those who work for the NHS, why is it impossible to extend the sympathy for those who need to use it.

Well said.

I have always been super prone to ear infections. I think I’m almost at the stage of accepting that I’ll probably lose some of my hearing this way as it’s impossible to get a GP appointment in any sort of timely fashion. I worry for DS1’s hearing as he’s the same.

DS1 and I both have chronic conditions, and 5 month old DS2 is showing signs of developing the same chronic condition as DS1. We’ve been to the local A and E - merged with the Urgent Care Centre - quite a lot, including multiple ambulance trips.

I always, always, always feel like I’m wasting NHS time, and I can guarantee at least one nurse will make me feel the same. But more often than not, we’ve ended up being admitted for at least one night if not more. Usually after waiting at least 10 hours for a bed. Last time was a 15 hour wait for DS2 to get a bed but he was put on oxygen as soon as he saw a doctor - within two or three hours of arriving - and remained on oxygen with a NG tube for three more days before he could breathe on his own.

I think we’ve begun to accept the government narrative that the NHS is perfect and unassailable and everything must be our fault. It isn’t. Face to face GP appointments are so hard to get and involve ages waiting, there aren’t enough pharmacists, there are massive shortages of common prescription medication, and hospital medical staff are often under extreme pressure, with lots of doctors leaving to go overseas.

It isn’t all our fault. It’s a deliberate government choice.

CeciledeVolangesdeNouveau · 17/12/2023 23:39

OK, I’m about to sleep and I’m sure it’s annoying but being irritated by wait times of 3-4 hours?! When my sister was a frequent visitor to A&E over twenty years ago that would still have been a short time for what she was in for, and I (not a child but tend to be in with serious problems) have waited over 20 hours recently, with my dying grandad often waiting over 8 hours frequently in an ambulance. There’s nothing we can do about it and the NHS has been eviscerated. I’m sorry your child is having health problems.

Hbh17 · 17/12/2023 23:40

There seems to be an increase in people going to A&E because they can't get a GP appointment.
But, for years, people have also been using GPs inappropriately, so it is a knock on effect. Every medic will tell you about some of the nonsense requests they get from the "worried well". Our parents knew that most ailments could be treated at home without any need to see a doctor. Nowadays, sensible people (with luck) can go for years without any need to see a GP. Whereas others are there every 5 minutes for the most trivial things. So there does seem to be an increased lack of public awareness and education.
Problem is that if you make something "free" (at the point of use), there will be some who either misuse services or who don't think twice about "just checking". A small fee would be worth a trial, to see whether it actually makes any difference.

Embelline · 17/12/2023 23:41

@SleepyRich fever isn’t irrelevant that’s really bad advice. Febrile seizures can occur when the fever shoots up too quickly. Fever and high heart rate/fast breathing which also often happens when fever is at 40 or above are also all symptoms of sepsis.

AngryBirdsNoMore · 17/12/2023 23:41

Oh, and I’ll add, I SO enjoy waiting for at least an hour in the pharmacy every three or four weeks for my and DS1’s medication. Which is often not available or not enough of it, so I have to come back and do the same again a few days later.

NOT a good use of time. And the same in multiple pharmacies I’ve been to in my city (I’ve gone private for DS1’s condition as the waiting list for the NHS was 12-18 months and it’s a condition that causes him pain daily and could cause long term damage requiring surgery).

Stressedafff · 17/12/2023 23:41

One of these days the result of a thread telling people not to go to A&E is gonna be fatal.

If your child is grunting, rapid breathing with a fever that won’t come down go to bloody hospital.

BungleandGeorge · 17/12/2023 23:42

I would agree with you OP that if 111 assess and send you to a&e you’d be negligent not to go. high fever which won’t resolve with proper doses of medication and difficulty breathing aren’t trivial problems. The problem is that there isn’t enough capacity in the system not that everyone is attending inappropriately.

FreshWinterMorning · 17/12/2023 23:43

@cutrtain

You are waiting 3-4 hours and you are complaining? Seriously ??? Shock

Get real. Many people wait 8-10 hours.

NC543210 · 17/12/2023 23:43

@sleepyrich am I mistaken for thinking you're a paramedic?

If so as a fellow medical professional the fever advice is irresponsible.
Uncontrolled persistently high fever is a red flag.
I appreciate that there are other red flags alongside pyrexia but still...

AngryBirdsNoMore · 17/12/2023 23:44

Stressedafff · 17/12/2023 23:41

One of these days the result of a thread telling people not to go to A&E is gonna be fatal.

If your child is grunting, rapid breathing with a fever that won’t come down go to bloody hospital.

And 111 would tell you to! And depending on the age of the child, would send an ambulance to take you! Trouble breathing in a young child is category 1, so said my last set of paramedics - the same as a heart attack. I don’t know if that’s because DS2 is so young, but still.

Yousay55 · 17/12/2023 23:44

3 to 4 hours doesn’t sound too bad to me. I might give it a miss for constipation though.

Stressedafff · 17/12/2023 23:45

AngryBirdsNoMore · 17/12/2023 23:44

And 111 would tell you to! And depending on the age of the child, would send an ambulance to take you! Trouble breathing in a young child is category 1, so said my last set of paramedics - the same as a heart attack. I don’t know if that’s because DS2 is so young, but still.

They did for us too!

SleepyRich · 17/12/2023 23:45

Stressedafff · 17/12/2023 23:23

Why the hell are people determining whether someone deserves A&E or not
You can’t get a drs appointment. 15 years ago you phoned the drs at 8am for your ear infection and had your antibiotics by tea time. Now it’s phone every single day to be told that within 3 minutes there’s no appointments, or to be triaged by a receptionist that can somehow determine whether you’re ill or not from a set of questions over the phone. If you’re suffering with tonsillitis or a chest infection and you’re on day 3 of desperately needing antibiotics and don’t have access to a walk in centre or GP apt then what is the expectation? To just see if you die or not because no one can set foot in A&E unless you’re in the midst of a cardiac arrest or your arms falling off?

Theres so much sympathy out there for those who work for the NHS, why is it impossible to extend the sympathy for those who need to use it.

Poor examples there you've given unfortunately. Whilst antibiotics have historically been given for tonsilitis and ear infections they actually make very little difference and the practice is really being cut down on.

Most middle ear infections treatment is just paracetamol and or ibuprofen for pain, normally settles 3-5 days. Antibiotics aren't indicated unless unwell - signs of meningitis/mastoiditis.
Tonsilitis similar - even when it's raging awful tonsilitis feverpain5 which we do still give antibiotics for we do so knowing that it'll probably only reduce the duration of your symptoms by 12-24 hours total.
Chest infections - generally until 2-3 weeks viral and bacterial will present in quite a similar fashion so unless you're particularly vulnerable you wouldn't be prescribed to on day 3 just told to come back if not improving at 3 weeks.

I take the sentiment though, it absolutely should be that with severe or abnormal duration symptoms you could be sure of being able to see a GP on the same day you became concerned. But now you can't be sure of this because you're fighting amongst all the people who get checked out every time they have a runny nose. I'm not exaggerating my clinic is absolutely full of people who just don't need any kind of medical assessment, then you look back through their history and full of A&E discharge letters "no treatment required, treatment complete".

GertrudePerkinsPaperyThing · 17/12/2023 23:46

A and E is horrendous when we were last there. Had the feeling of being in some sort of field hospital, if all the soldiers had an equally miserable parent with them.

My son keeps getting injuries that require an x ray so have been there a few times recently - the non a and e place that can also do x rays isn’t always open (I forget what they’re calling it right now).

My Dd used to have to go a lot with her asthma 6/7 years ago but thankfully that’s better under control now - there were always long waits even back then but I bet it would be worse now even with something like that.

AngryBirdsNoMore · 17/12/2023 23:46

Hbh17 · 17/12/2023 23:40

There seems to be an increase in people going to A&E because they can't get a GP appointment.
But, for years, people have also been using GPs inappropriately, so it is a knock on effect. Every medic will tell you about some of the nonsense requests they get from the "worried well". Our parents knew that most ailments could be treated at home without any need to see a doctor. Nowadays, sensible people (with luck) can go for years without any need to see a GP. Whereas others are there every 5 minutes for the most trivial things. So there does seem to be an increased lack of public awareness and education.
Problem is that if you make something "free" (at the point of use), there will be some who either misuse services or who don't think twice about "just checking". A small fee would be worth a trial, to see whether it actually makes any difference.

I think Ireland does an A and E cover charge - don’t know if any Irish MNers can comment on that, maybe it’s localised or was a trial or is indeed simply a myth?

NC543210 · 17/12/2023 23:46

The op clearly states constipation and rectal bleeding.
The ED referral would have been because of the bleeding

Honestly some people on this thread are worryingly nonchalant.

FreshWinterMorning · 17/12/2023 23:46

cutrtain · 17/12/2023 22:22

I sometimes get to go to the out of hours GP- I love it. They sometimes send us to and e for fast breathing rate.

I tried to get an out of hours appointment yesterday but because I also mentioned breathing issues to 111, they sent me to 111 ( after seeing my child breathing on video and being concerned ). When I got there I told the nurse that I think it's tonsillitis and we just need some antibiotics, but I was told to go there by 111. In fact 111 wanted to send an ambulance.

If I hadn't mentioned breathing issues, I would have been able to get an out of hours appointment. But I genuinely was a bit worried about the breathing.

But I knew it was tonsillitis and I knew we need antibiotics. I may just not mention breathing next time if I know we need antibiotics for tonsillitis. He's had tonsillitis around 4 times this year but hasn't had the weird breathing with it usually.

The thing is, they say that very high fever that won't go down, plus high breathing and heart rate, could be sepsis. So of course they want to see the child to rule it out. Once they realise that the vitals are ok, they make you wait. But if those are the symptoms, they need to rule out something more serious.

You LOVE the out of hours GP @cutrtain ??? Confused Why?

GertrudePerkinsPaperyThing · 17/12/2023 23:47

AngryBirdsNoMore · 17/12/2023 23:44

And 111 would tell you to! And depending on the age of the child, would send an ambulance to take you! Trouble breathing in a young child is category 1, so said my last set of paramedics - the same as a heart attack. I don’t know if that’s because DS2 is so young, but still.

I agree!

BungleandGeorge · 17/12/2023 23:50

@AngryBirdsNoMore presuming your prescription is nhs you Gould be able to sign up for online ordering and then you can track it online and collect when it’s in stock. If you use the same pharmacy for your son just give them a call and let h to me know you’ll be bringing the script in and to order it in advance. Or if you’re a regular customer they may keep
it in stock for you. There’s no need to wait for a repeat prescription, just order in plenty of time and they can have it ready for you to collect

AngryBirdsNoMore · 17/12/2023 23:52

Pink39tree · 17/12/2023 23:16

Since covid the A and E near me has has a revamp which makes so much more sense. You call the number who will assess if emergency/life critical. Then 5 minutes later you get a call from someone who will hear your problem in more detail and then triage you. They will then provide you with a time to head into an and e. A text then comes through confirming what time you need to be in an and e, you go there and are dealt with straightaway. All the waiting time is done in the comfort of your own home.

May I ask where this is? Sounds like a really excellent idea.

loudbatperson · 17/12/2023 23:53

As an addition to a point above about there being not being a private A&E provision.

There isn't private A&E however there are private urgent care and treatment centres, which cover a lot of ailments and minor injuries. Anything immediately life threatening will be redirected to NHS A&E though.

If you are able to afford family private healthcare, or benefit from it via work, it is a godsend for out of hours care, and can address many of the types of issues described by the OP.

Yes the NHS should have better out of hours provisions so everyone can get seen, I just wanted to point out that there is urgent care available privately, even if it doesn't cover the most serious A&E needs.

WeHaveChocIcesInTheFreezer · 17/12/2023 23:54

This reply has been withdrawn

This message has been withdrawn at the poster's request

AngryBirdsNoMore · 17/12/2023 23:54

BungleandGeorge · 17/12/2023 23:50

@AngryBirdsNoMore presuming your prescription is nhs you Gould be able to sign up for online ordering and then you can track it online and collect when it’s in stock. If you use the same pharmacy for your son just give them a call and let h to me know you’ll be bringing the script in and to order it in advance. Or if you’re a regular customer they may keep
it in stock for you. There’s no need to wait for a repeat prescription, just order in plenty of time and they can have it ready for you to collect

May I ask how I do this? I would like to investigate.

I order my repeat prescriptions online via my doctor’s website. Then go to the pharmacy three days later when it will have been signed off by the doctor. But the wait is then because there are always a zillion other people also waiting to collect.

SatanClaws · 17/12/2023 23:56

This reply has been deleted

This message has been withdrawn at the poster's request

She was literally sent there by her GP who is in a better place to make a decision about her situation than you are.

SleepyRich · 17/12/2023 23:56

Embelline · 17/12/2023 23:41

@SleepyRich fever isn’t irrelevant that’s really bad advice. Febrile seizures can occur when the fever shoots up too quickly. Fever and high heart rate/fast breathing which also often happens when fever is at 40 or above are also all symptoms of sepsis.

The degree fever doesn't correlate with febrile convulsions and antipyretics don't prevent febrile convulsions from occurring.

If you're in doubt please review NICE guidance on management of febrile convulsions they do a section for whilst seizure occuring and aftercare:
https://cks.nice.org.uk/topics/febrile-seizure/management/management-after-a-febrile-seizure/

  • "Provide written advice on the management of any future febrile illness.Advise that the intermittent use of antipyretics such as paracetamol and/or ibuprofen at the onset of fever is not recommended, as this does not reduce or prevent febrile seizure recurrence.
  • Advise on the use of paracetamol and/or ibuprofen to reduce fever if the child is uncomfortable or distressed, and on measures to prevent dehydration. See the CKS topic on Feverish children - management for more information.
  • Advise on when to seek immediate medical help if a serious or life-threatening cause of fever is suspected. See the CKS topic on Feverish children - risk assessment for more information."

You're right pulse and breathing rates rise naturally with fever but this isn't the same as sepsis.

Scenario: Management after a febrile seizure | Management | Febrile seizure | CKS | NICE

Covers the management and follow-up of a child who has had a febrile seizure.

https://cks.nice.org.uk/topics/febrile-seizure/management/management-after-a-febrile-seizure