They should just refund me now right?

[Costumier]

Dpd delivered my selfridges parcel and sent me a photo of it lying at someone else's back door stating it was my back door. They hadn't pressed my bell at all as we have a video doorbell.

I had signed the online form to say leave with neighbour or my porch. It's not with a neighbour either. I got this from selfridges:

"DPD have stated that the GPS location has not matched your address hence why they have raised an investigation for this, which should be concluded within 6 working days.

Once DPD have finished their investigation then we can make our final decision on what the next step is. The 2 outcomes we can have is if DPD are adamant that this was delivered to your property then unfortunately we cannot do anything. If DPD come back to us and say it was a fault of theirs and they delivered it to the wrong address then we can process a refund for yourself.

I hope that this has cleared somethings up. If you have any other questions regarding this please do not hesitate to get back into contact with us via email or phone. "

Aibu they should refund me now, as dpd seem to have already said its the wrong place? Now an anxious wait for a possible refund on expensive black coat I needed for a funeral on Saturday.

Ffs

Often the driver will come through, collect the parcel and return to sender because at that point they aren't allowed to deliver the damn thing.

At least that's been my experience of several companies who inexplicably deliver my parcels to mystery houses that aren't mine.

Sorry, slight aside, but is there any reason these companies can't use "what 3 words" and then they would have no excuse to leave parcels at random houses.

You've answered you own question there!

Amazon are terrible for this with our deliveries. I can't understand how their logistics can be so amazing to get something off the right shelf in the right warehouse, pack it and bring it all the way to my postcode - often just a few hours later - and then the final crucial link in the otherwise-perfect chain is broken when it gets chucked in front of a random house.

Thankfully, it's usually our NDN's home they throw them in front of, so I always check there first. Lucky that we get on very well. I can only assume that Amazon drivers must all be very wealthy people who live in large detached homes, who simply cannot understand the concept of a single building - with each half painted in a different colour and a different number next to the front door - being two separate semi-detached dwellings.

Totally not the point but £650 on a coat! Crikey!

For Amazon it's often because their handset doesn't actually allow them to deliver outside of the GPS point dictated to them. This creates issues when you have houses like mine that don't come up in the right place in a road if you just type the address in.

You can change the GPS pin on your account to an exact location but one of the drivers showed me theirs and it didn't match up. So my parcels usually get delivered to someone several doors up who is a bit of a dick.

I just get mine sent to a collection point now.

Ooh, that's weird - but it very much sounds like a problem that THEY need to address, rather than telling the householders that they don't live where they do. Our house is hardly a new-build; and it's not a difficult house to find: it's on a normal small-ish street and our house is (say) number 34 - which happens to be located right where you'd expect it, between 32 and 36.

What's the point of something as sophisticated as a GPS system that is unable to assign the correct location details to, erm, the correct location?! If your high-tech system really isn't up to its job in any meaningful way, you might as well just dump it and tell your delivery people to just home in on the correct house by looking at the numbers on the surrounding houses and working it out. Time-consuming and tedious, yes; but at least it works, if you can't come up with a better way that does.

We get plenty of deliveries from Amazon (and other firms/Royal Mail) that DO successfully leave it in front of our door - some of them even manage to knock and/or put it in the clearly-marked parcel box!

I know it's incompetence rather than deliberate, but it's so infuriating receiving all of the updates assuring you how well they've done their job - that your parcel was safely delivered to your house, along with a photo of 'your' front door as further 'proof' - then, even if the item you ordered wasn't a junior detective kit, you end up with the task of having to study the photo and trying to look for clues as to which house's front door it might actually be.

Put the pic on your local fb and ask if anyone has received this or recognises the door.

Done this and nothing.

I think it's really hard for drivers a lot of them seem very stressed. Totally unreasonable workloads create these issues.

I agree with this, actually - it seems so annoying when they don't seem to bother to check where they're leaving a parcel, but they are under a huge amount of pressure, with far too little time allowed for each delivery. Do Amazon even factor in time for them to have a break/drink/food/wee?

Sad to say, as with Uber, I think Amazon will eventually be looking to eradicate the 'weak' (i.e. expensive, non-automated) link in their chain and will, before too long, be using robots and drones to make deliveries as standard.

They may retain humans for when people order washing machines or £1,000+ items; but the vast majority of packets containing books, clothes, toys and other small-ish, light-ish, sub-£100 items will surely be sent via non-human methods in the not-too-distant future.

They'll probably tie this in with faster delivery times (whether just claimed or actually achieved) - as a drone can be ready at all times and doesn't know or care if somebody has ordered a book at 2am that it's sent out to deliver half an hour later. They've already done away with the expectation of a person physically knocking or ringing your bell and interacting with you when they deliver, which would be harder for a robot to do.

I suppose, once we all start routinely receiving deliveries of small packets left on the doorstep, which would very easily have gone through the letterbox, we'll know that they weren't brought by a human.

In your case perhaps it is incompetence or just not being bothered. But then again it's a rough gig economy job that I don't think people really understand. Speed is the name of the game and as long as most of their parcels are delivered "enough" then Amazon don't give a shit. They do everything as fast as possible as cheaply as possible and a few losses make no difference to them. That's the price you pay for using them. Absolutely their problem but Amazon don't care!

A lot of delivery drivers also get multiple low level speeding fines to make time - eg 35 in a 30, and sometimes lose their license and hence job. Its very stressful.

Apparently selfridges now say my coat is coming tomorrow. Hmm

As a 'goodwill gesture' they are refunding the £8.95. Arggg

On a general note about deliveries, it's best not to specify where items should be left if you're not at home, e.g., beside the garage, behind the bins, or whatever. The reason behind this is if a parcel goes missing or isn't delivered you have less comeback on the couriers because you left instructions rather than relying on the delivery driver to use his common sense/judgement.

Hope coat comes today (and that you like it after all this!) - keep us posted!

You would think the person who received it would have delivered it, if indeed it was delivered. I've received many parcels that weren't for me and travelled to the right house to hand them over. Once I even had to go to a school.

I'd do a video on my phone, showing front of house, number, walking around to the back door and showing them it's different - they've got no way to challenge that, especially as front of house would be on Google maps

@Costumier did you ever get your parcel???

Yes! 8 days later so too late for the funeral by far.

I did get the p&p refunded