AIBU to be upset with how a ND person was handled?

[Ups3t]

NC for this, and posting for traffic.

AIBU to be upset with how a ND person was handled?

I spend a lot of time in a local community hub. It prides itself on being a safe and inclusive space.
Recently, a man came into the space in a distressed state. His carer or maybe girlfriend said he was autistic and requested that people leave him alone and let him leave to go go his safe space. A customer was being matcho and shouted at this distressed man, and tried to grab at him. This escalated things, and the ND man ended up shouting more and getting more distressed.
One of the volunteers, who is not trained in restraint, then dragged him to the floor and crushed him. This was pretty much in the street at this point, so “well meaning” public also piled on.
His carer/GF calmed him down and took him away.
I am a regular at this place, as are so many I know that are ND or have MH issues. We are now scared that we will get treated the same if we got to this community hub.
Several of us who witnessed this all want to make a formal complaint, but at the moment we are upset and emotions are running wild.
I am upset and would just like some input as to how go forward from this without being all emotional.
Thank you in advance.

Yes put in a complaint. Outline the incident, explain how it has made you feel, the impact on the individual and on the witnesses. It is ok to be emotional, it sounds very distressing. Make suggestions for what the company can do going forward (eg. Issue a formal apology, put policies in place, staff/volunteer training etc). Be constructive as possible. Get others to also put their concerns in writing/formally recorded.

Oh gosh, that's dreadful and so dangerous. They could have seriously hurt him, or worse.
Yes, definitely complain

I agree with the above and would also complain to whoever administers the safe places scheme (probably your local council).

As well as making a complaint the community centre, I would log this with the police. The volunteer assaulted this man, as did any by stander who joined in.

Yes I think you're going to have to report to police and hopefully they'll get witness statements from everyone.

Obviously they'll check the CCTV and all of this will back your complaint up.

Good luck OP

Why was the macho guy shouting at the upset nd guy.

He said "this is the second tine now". TBH, he was not staff or anything, just a bystander and should have kept his beak out. But he just made things worse.

Thank you so much for the comments and advice. I don't want to come across as too mad in the complaint and be dismissed as emotional etc.
I hope I can calm down a bit to make my point heard, but also express how horrible it was to see.
The chap I mentioned is ok, but is now on the shame spiral that can come with meltdowns.