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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be filled with panic about WFH culture becoming a thing of the past?

565 replies

themusingsofaninsomniac · 01/12/2023 00:39

prefacing with please read the context before blanket responses 😊

I am stressing away as I tend to do lately on the same topic. I have WFH since the pandemic, with the odd day or so in the office I am lucky to have full flexibility with.

I have Autism. I also have ADHD. The combo together is quite the clusterfuck to navigate as a newly diagnosed female. Essentially the pandemic shone a light on so much and I'm so grateful that it enabled me to seek diagnosis, as much as it's an ongoing struggle.

From working remotely since the beginning I've never felt more stable and successful in my career. I was able to secure a promotion into a field I'd never have had the confidence to try in a non-remote setting in the first place, and I've been fortunate to earn a fair bit more as a result.

I feel completely at ease in my own environment and with the ability to tailor things to what works well for me. Having that commute time back has helped my wellbeing, as has having my lunch breaks in my own home. I am in a routine that I feel helps my mental health and the challenges neurodiversity brings me massively.

My current employer is great but they are the type of company that won't be around forever unfortunately. And from a lot of media and on here etc, it's becoming obvious that things are shifting to either back in the office or a hybrid with a good half your days expected in the office.

This absolutely fills me with dread. I feel like it would turn my world upside down. I'm sure people who don't relate to this will think I'm being dramatic but change and environments outside of your own control are so so hard especially once you've had several years of the opposite.

I guess I'm just wondering where this leaves me. I still have a few friends who WFH but not in my industry. I'm not sure if there would be more flexibility for me, but I also worry about how that will reflect towards my colleagues and I don't want to get anyone's back up. I guess I'm catastrophising that if I need to find another job I'll never be able to maintain what is working so well for me.

Not sure what I'm seeking here to be honest - reassurance maybe or just help to navigate this and whether it's best to be upfront with new employers from the start, or whether that might reduce my chances of being hired. I've been told I don't present as autistic, or typical ADHD but I guess the mix of both means it's a lot more blended. Either way I have generally got good feedback from interviews so it would likely not be known unless I was transparent.

I'd especially like to hear from someone in a similar boat too, if there is anyone? Probably not at twenty to one on a weekday though I imagine 😅

Thanks to anyone who has read this to the end as I know that got wordy!

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themusingsofaninsomniac · 01/12/2023 17:45

Startingagainandagain · 01/12/2023 09:31

Same here. Also on the autism spectrum. WFH helps me manage my condition.

My employer recruited me (post covid) claiming that I would need to travel once a month at the most (2 hour commute each way), then as soon as I passed my 6 month probation they started moving the goal post and said I would need to be in the office once a week. I had a massive breakdown 2 months ago and was under the care of the crisis team for 2 weeks. Once I was stable enough to get back to work the GP wrote a fit note saying that I was fit to work provided I could work from home/avoid travel for at least a month. Employer pressured me to ignore this advice on my first day...

Basically I am looking for something else because this workplace is contributing to my depression. The 'office' is one small noisy room with poor wifi, no PCs so you always have to bring your own laptop and I can't get any work done there. It also has one toilet and one meeting room and completely unfit for purpose...

WFH is a lifeline for people with disabilities like me.

I think some companies thankfully realise they will lose good employee if they insist people are in offices for no good reasons. People have seen that the alternative to being glued to your office desk is possible now for many jobs. My current employer has a massive issue with recruitment and especially with retaining staff...

Ooof I'm so sorry to hear this that sounds rough. I assume you've already tried speaking to your HR department?

I don't know legally what rights we have in this situation. I'm similar in that my written contract states 2 days a week in the office and my commute is around 1h 45 each way. So I guess any employer can employ you in good faith telling you otherwise but unless they amend the contract they can revert back at any point.

I hope you're able to find something better soon. I don't understand what difference it makes if you're performing at the same level. It baffles me.

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themusingsofaninsomniac · 01/12/2023 17:51

Citrusandginger · 01/12/2023 10:02

I’ve worked from home on and off since 2001. There were WFH jobs before the pandemic and there will be for a long time afterwards. So I agree with PP who are suggesting you try not to catastrophise OP. Can you access tools/support via autism support organisations to help you to manage this better?

WFH is totally normal in some industries and is normal many freelancers and consultants. My advice would be to continue to do your job well and build your skills and qualifications so that employers will bite your hand off.

re the government - I know it’s not a surprise that they are rubbish, but DH is looking to get back into work after a period of Ill health and being a carer. So he looked at the so called working from home jobs, and found a whole bunch of roles in care homes. They really are all over the place.

Thank you. I recently found out about access to work which can support with coaching calls. I can't review it just yet because it's a mighty slow process from application to any kind of resolution.

I'm hoping this may help. There just aren't enough resources - this service in itself has a 3-4 month turnaround, NHS diagnosis take at least two years and if you have more than one condition they have to be done separately, going private is expensive if you aren't with BUPA or similar already. I am.. but they don't cover neurodiversity so will only cover diagnosis if it's linked to an evident mental health condition. And even so, they'll cover diagnosis but after that they offer standard CBT which isn't in anyway tailored. You're on your own with the costs of medication.. and if you get that far you're now faced with a 4-6 month shortage of it.

It's really tough going all round!

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themusingsofaninsomniac · 01/12/2023 17:54

LGBirmingham · 01/12/2023 10:02

I'm neurodiverse. Diagnosed dyslexic and borderline dyspraxic. I also tick a lit of traits for adhd but haven't sort diagnosis.

Working from home is not for me. Firstly it is too much of a reminder of the depression I sank into during lockdown. Secondly I kearn much better by being shown how to do something in person. Thirdly I'm a career changer so relatively new in this career and I gain so much from overheard conversations and the extra attention I get from mire experienced team members because I am there.

I do value the flexibility to wfh if I'm ill or there is a nursery event I need to attend. But otherwise I'm in.

We're all different and being part of a society I think we compromise to help everyone. I'd much rather my colleagues were always there but accept they benefit from being home some if the time. Presumably they'd rather stay at home but accept others benefit from their presence some of the time.

This is why one standard approach isn't the answer. I know a few people, mostly NT who are the same and mentally struggled without coming into the office, especially with very young kids at home all day for example.

Some people need that face to face interaction but for others it really hinders them and makes them uncomfortable. The socialising after work aspect is great if you are comfortable with it too - in the past I've tried my best at it but often found myself drinking quite a bit in order to feel relaxed as otherwise I just feel so so awkward. It's really hard to explain it to someone who doesn't experience the same level of not fitting in and being an outsider.

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themusingsofaninsomniac · 01/12/2023 17:59

Percie · 01/12/2023 10:08

I'm in a similar position (autism) and I'd begun the shift to WFH pre-pandemic because I wasn't coping well. Post-pandemic my employer is doing an excellent job of sitting on the fence about their long-term plans, which is causing a lot of anxiety, so my line manager is pursuing the reasonable adjustment route so WFH becomes my standard regardless of what changes they make in future - could this be an option for you?

I found the boiled frog explanation helps people understand, e.g., pre-pandemic you're the slowly boiling frog, you don't understand why you're struggling so you don't jump out and you keep struggling (you know what the mental cost is here). Post-pandemic going back to the office you're the frog thrown into already boiling water so you jump straight back out because you know what the problem is now.

That's a really good analogy! I've been struggling to find a way to describe it to people who say 'well you coped fine before' for example. Because, I didn't, I just didn't know what was causing me to struggle and find life more difficult than everyone else.

I had friends who had a baby and a toddler that had their shit together better than me and a lovely home and I did nothing but berate myself why I was such a failure with no children struggling to keep on top of my full time job and commute. And the house was a tip!

I was coping in unhealthy ways back then too like drinking at work socials to feel more comfortable, impulsive spending, disordered eating.. it's really hard to relay that to people who can't relate.

I'm glad you have a supportive line manager, I think mine would do the same but in my current role it seems settled for now. One thing I've seen recommended is to request you're told of change in advance, so I'm not sure if you could raise that too - rather than being told anything on the spot for example. I think I would benefit from this too.

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themusingsofaninsomniac · 01/12/2023 18:00

JFDIYOLO · 01/12/2023 10:11

Read up on your rights as a person with a disability in the workplace. The Equality Act.

Thanks I didn't know what it was actually called only that you could request reasonable adjustments.

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themusingsofaninsomniac · 01/12/2023 18:01

Superscientist · 01/12/2023 10:19

Make sure you get any arrangements formalised and ensure they are put in terms of "reasonable adjustments"

My company is pretty good and for all bar one department flexible working was a thing before covid. I am in the department that couldn't but now can and it is brilliant for my mental and physical health. I have bipolar and am a migraine sufferer and it makes things much easier and I can have an hour out of work in my own space and catch up at the end of the day whereas before I would have had to go home and had a partial sick day.
I have flexible working agreement which is one designated day and a second day when it is required for my role. I typically work 5-7 days a month in the office. Not long after this agreement was put in place they brought in a 2 day minimum and there are rumours about this being increased or more strictly enforced as people are dropping down to 1.5 days averaged. Having the agreement in place especially having it phrased for reasonable adjustments for my disability gives me some protection. They could come back with by not being in the office I can't fulfill all the aspects of my role but this would be a harder sell since I have been doing my job mostly from home for nearly 4 years.

I'm glad to hear they made adjustments for you as well. And it's also good to hear from the perspective of others who benefit from home - I think there are probably a plethora of medical conditions etc where WFH makes a significant difference

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themusingsofaninsomniac · 01/12/2023 18:05

user1497207191 · 01/12/2023 10:39

After 3 years at Uni where half of his lectures/tutorials etc were online due to lecturers working from home, son was desperate to work at a place where he could work from the office, rather than even more isolation and loneliness of working from "home" in his bedroom - he'd more than had enough of that after Covid!

Yes, it meant he's had to move to a different city to live, which is where the work is, but he couldn't have lived at home with us anyway as there are no cities within reasonable commuting distance of us with jobs in his chosen profession, even for just 1 or 2 days a week in the office. With being a trainee, it's not a job he could do fully from home anyway as he needs training on the job and it's a 5 year professional training course.

By going in the office most days, he's made loads of "real" friends with whom he goes out to pubs, meals, football matches, etc. That's because he was in the office and got to know people through work. He's not the most "social" of people, and didn't make any friends at Uni because everyone was stuck watching lectures in their bedrooms. But with meeting people in real life at work, it suits him better and he went out with some of the other graduate intake within the first week of them joining the firm! The WFH graduates taken on at the same time are very isolated, have never gone out with those who go into the office, and don't seem to show much interest in the firm or the work - one has already been "let go"!

I'm introverted myself, as is my son, but I don't think "hiding away" is the answer. Son did that at Uni, because he could due to lecturers WFH, but he's regretted it since. Hence why he wanted a job where he could go in every day to actually meet people. He was very anxious about meeting new people and even more anxious about going out socially with them, but he pushed himself through it and is now loving his new "social" life an hates the occasional days he has to WFH because of the isolation and loneliness (not to mention having to work from his bedroom in his tiny flat which is smaller than his Uni flats - at least they had desks!

Edited

There is a big difference between being an introvert and being autistic, though.

Great that it works for him but again it's not a one size fits all answer. It needs to be tailored to the individual.

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themusingsofaninsomniac · 01/12/2023 18:14

HoppingPavlova · 01/12/2023 11:55

@themusingsofaninsomniac *I'm not on any medication - ADHD medication can flare up the autism side more, but also there is a shortage currently lasting until April time so I don't want to be reliant on a medication that has the risk of being unavailable for such a long timeframes - I feel like that is a recipe for disaster for me!

There isn't any medication for autism that I'm aware of. I do want to try and build healthy coping mechanisms and lifestyle changes. But I feel like I'm working with a brain that's continually battling against me on this one*

Are you under the care of a psychiatrist who specialises in ASD as opposed to general psych? You do know that ASD generally has significant components of, and/or comorbidity with ADHD? The majority of people with ASD would have ADHD to differing extents, in addition to other co-morbidities such as GAD and OCD. It’s not normal not to prescribe ADHD meds to someone just because they have ASD. You may want to revisit some of this with someone who is an expert in pharmacological management of ASD (as not all prescribers are created equal, that’s for sure).

While it’s true that there is no medication indicated for ASD, there are many meds that are indicated for symptomatic management related to ASD, such as ADHD meds, anti anxiolytics, antidepressants, mood stabilisers and antipsychotics (the last being mainly off-label , however one of the molecules is indicated for management of agitation due to ASD).

You may want to seek additional opinions from clinical experts in this area as you seem to be making a lot of broad assumptions that don’t necessarily hold true, and taking a lot of the table that doesn’t need to be taken off and could be considered with someone who is an expert in this area (key opinion leaders are always good, essentially they are sub-specialists that the others look to for guidance and management of particular sub-groups). They may also help you to understand better as there is not a black and white line between ADHD and ASD.

Well I have both, and from what I have understood so far is medication will help ADHD (though isn't plain sailing either) but won't help the ASD and may cause it to flair up.

Either way, ADHD meds aren't attainable for me until April as there is a shortage. It's also extremely expensive as I have to get back into the NHS queue for shared care after a private diagnosis. I personally don't think it's the right route for me having both disorders. And yes I know there is a link, due to having both of them.

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themusingsofaninsomniac · 01/12/2023 18:20

Clytherow · 01/12/2023 15:21

If anything, my social skills are much improved because I don't have to deal with a shitty commute, office background noise, uncomfortable office chairs and lighting etc, all of which makes me grumpy.

I agree with this. I have a network of friends im comfortable with, I go to the gym, I chat with colleagues on teams.. I have more time for people because of the flexibility of WFH so I don't fully agree with this either.

When I was younger I'd have also loved the opportunity to work from home so it's not an age thing it's an individual thing. We aren't all "social creatures" in the same way. I'm a lot more relaxed and carefree around people I know and trust vs random people I don't know or worse still people are work who are going to try and throw you under the bus or start drama and gossip. I used to work in that environment often and it's beyond toxic and I'd rather have no social interaction at all than that all say every day.

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themusingsofaninsomniac · 01/12/2023 18:25

LakieLady · 01/12/2023 17:01

if it's me with neurodiversity asking for more flexibility than others vs someone who's ready to match their working pattern and doesn't need special accommodations.. it's a no brainer to hire them in my mind?

Actually, if it's an organisation that's committed to equality and diversity, you might be pleasantly surprised OP. I realise that's more common in the public and 3rd sectors, but there are companies that have a good rep for being "disability friendly" and willing to make adjustments, including big firms like Aviva, Lloyds and (iirc) Sainsburys.

I appreciate the company names - I really think companies should just be transparent to be honest. This is refreshing to see after some of the most recent posts that just don't get it.

If you don't want neurodiverse employees just own it and accept how judgemental you are. Like the previous commenter said 'they don't want someone who doesn't fit their environment and business ethos' - I think this is awful. I don't necessarily want to be autistic and have adhd either, but I have both of them so why should my opportunities be limited when I'm generally excelling in my job and getting positive feedback? If I wasn't, then fair enough.

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Naptrappedmummy · 01/12/2023 18:29

Clytherow · 01/12/2023 17:18

It's not the responsibility of HR leaders to performance manage individual employees; that's the responsibility of line managers. Line managers who can't actually manage are a key part of the issue here.

But, ‘‘twas ever thus and I don’t see it changing

MissBuffyAnneSummers · 01/12/2023 18:32

My sector (charity) still has lots of wfh and hybrid employment opportunities.

My own workplace is nearly fully remote but will pay for desk space for those who want/or need it. All roles are fully flexible and I have quite a few NT colleagues.

Personally I will never return to working in an office. I enjoy getting together in person for team meetings and attending conferences and events but presenteeism - sitting at a desk in a physical location is utterly pointless and I wont do it.

CesareBorgia · 01/12/2023 19:00

MumblesParty · 01/12/2023 08:23

My point is that managing people who aren’t in the same building as you, must surely be quite a challenge. Yes a manager can monitor productivity, listen to calls, record data etc, but chances are they’ve got their own work to do, and haven’t really got time to spend hours remotely monitoring suspected slackers. Office workers whose manager is in the next room, or even the same room, are clearly going to take fewer liberties, so are therefore easier to manage. They’re not going to hang the washing out, pop to the corner shop, catch up on last night’s Eastenders and so on.
It’s not as simple as saying it’s all down to effective management.

Realistically, those same challenges arise in the office. If you are managing a large call centre team, you can't be on your feet looking over people's shoulders the whole time because, as you say, you have other work to do, so you are still relying on remote monitoring.

I agree no one is going to be popping out to Tesco in the middle of an office shift, but (without going down the rabbit hole of what is and isn't reasonable in terms of breaks) there are usually other places they can go - the activities that fall under the umbrella of 'going to get a coffee' - and if a person wants to take a break of unreasonable length or breaks at unreasonable frequency, generally they will find a way to do it whether at home or in the office.

themusingsofaninsomniac · 01/12/2023 19:19

Like the people who have copious amounts of smoking breaks.. I don't smoke but assume this happens more at the office that home as usually it's the gossip spot from what I hear 😅

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CesareBorgia · 01/12/2023 19:24

themusingsofaninsomniac · 01/12/2023 19:19

Like the people who have copious amounts of smoking breaks.. I don't smoke but assume this happens more at the office that home as usually it's the gossip spot from what I hear 😅

Thinking about it, I smoke slightly more when working from home just because it's quicker - stepping out the back door instead of walking through the office maze, waiting for lifts and so on. I prefer not to be bothered if I am having a cigarette because it's a bit of thinking time - if someone in the smoking shelter talks to me, of course I will respond to be friendly, but I don't seek out conversation.

Direstraightsagain · 01/12/2023 19:32

@NigelHarmansNewWife that isn’t the case in my experience. You can manage the underperformance but it is painful and time consuming: if you’re in the office then you don’t have the same problem as it’s more visible. Companies know this And can’t find the additional management overhead (it’s significant . feel it every day and it’s materially different to pre lockdown when everyone was in the office. If these individuals didn’t do this the hybrid model would be more secure. . I’m a huge supporter of hybrid and want it to work for my personal reasons too but it’s becoming unmanageable:

themusingsofaninsomniac · 01/12/2023 19:33

Sorry I didn't mean that to sound like a generalisation of all smokers. I meant that there are a small proportion who do this and become kind of infamous for it!

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MichaelAndEagle · 01/12/2023 19:44

I'm one of those people who hates WFH and I'm concerned I'd never find a traditional office environment again!!
I work somewhere at the moment where there are a decent chunk of people in every day, I have my own desk, sit near my team mates etc....
I'm about to move to a new job, hotdesking where people are hybrid wfh. I'm worried I'll be on my own, or won't be able to really gel with the team....

In reality neither of our worst fears will probably come true, try not to worry.

Percie · 01/12/2023 23:07

That's a good tip about being notified of change in advance, I'll talk to my line manager about it - thank you! You might want to look into Access to Work, as well. They offer coaching sessions which I'm using to create strategies for specific situations.

Yeah, the not coping thing is very relatable. People just don't see it. I had eight line managers in five years because I couldn't settle in a team. I thought the problem was me rather than the unnecessary inflexibility of the system. Since the shift to WFH I've remained in the same team and thrived (in comparison to the wreck I was before). People see your job title and your relationship status and mistake those things for coping. My reality is that I had very disordered eating and sleeping. My relationship was in a very difficult place and I lurched from one crisis to another.

The frog analogy helps - my line manager head a light bulb moment once I explained things like that and now uses it to explain to others. Hopefully it'll be helpful for you, too.

Mukey · 02/12/2023 10:30

TrashedSofa · 01/12/2023 08:41

Possibly in real terms, but the more important point is that their choices have gone up. You wanting a particular level of service doesn't mean you can have it without coughing up, even if you have a pithy argument as to why you think you should.

Does this apply to non work from home jobs? I work in dentistry and my pay has not increased in 10 years. So with all other costs going up in now much more worse off than I was. Am I OK to start answering my phone half way through appointments or tell people in the waiting room I'm just popping out and they'll have to wait another hour to be seen? And if people don't like it I'll just tell them they'll have to pay more to get my full attention and better service.
Maybe even the receptionist can start wandering off and not answering the phone. Not bothering to check people in as she's off on the school run. I mean surely if people to expect her to do her job and give patients her attention she'll be to be paid more.
Or maybe if you're doing a job that involves service to other people in some way you have to do the job your paid to do. If you don't like the conditions or pay you can leave. You can't give terrible service to customers just because you apparently don't get paid enough or you feel you should have more choices.

enchantedsquirrelwood · 02/12/2023 11:56

There's a big difference between jobs where you have to be available to customers (whether that's a receptionist, working at the passport office answering queries or working for a banking call centre) when you have to be in the office, or it's better to be because of computer systems and having people on hand to answer queries.

But many jobs are genuinely location-agnostic. It's no good moaning that yours isn't, eg teaching, dentistry, nursing, whatever. That's what you chose to do.

But something like being a lawyer can be done from everywhere. Many lawyer rarely meet their clients in person and if they do, it's more of a networking chat so isn't in an office environment anyway.

And the main reasons people are getting terrible service from call centres is because the companies are hiding behind chatbots and not employing enough staff. WFH may play a role in some cases but during covid I had plenty of good service from call centres where people are working from home, so it's to do with the company, not WFH.

TrashedSofa · 02/12/2023 12:10

Mukey · 02/12/2023 10:30

Does this apply to non work from home jobs? I work in dentistry and my pay has not increased in 10 years. So with all other costs going up in now much more worse off than I was. Am I OK to start answering my phone half way through appointments or tell people in the waiting room I'm just popping out and they'll have to wait another hour to be seen? And if people don't like it I'll just tell them they'll have to pay more to get my full attention and better service.
Maybe even the receptionist can start wandering off and not answering the phone. Not bothering to check people in as she's off on the school run. I mean surely if people to expect her to do her job and give patients her attention she'll be to be paid more.
Or maybe if you're doing a job that involves service to other people in some way you have to do the job your paid to do. If you don't like the conditions or pay you can leave. You can't give terrible service to customers just because you apparently don't get paid enough or you feel you should have more choices.

Lots of people absolutely can do that, though. Not because they feel they should have more choices, but because they already do. Some of them work remotely, some of them in person. This is just you saying you don't think they should and wish they didn't. But the labour market conditions for people in low wage customer service jobs aren't actually affected by your expectations.

For you as a person in a regulated profession, that means there are additional obligations on you in a way that there aren't on, say, people who work in call centres. You have more rules to follow and more potential consequences if you don't. But those of you working privately are certainly able to charge more for your services, yes, because that's how supply and demand works. It isn't something any of us get to opt out of because we have strong feelings about it.

Teateaandmoretea · 02/12/2023 13:21

enchantedsquirrelwood · 02/12/2023 11:56

There's a big difference between jobs where you have to be available to customers (whether that's a receptionist, working at the passport office answering queries or working for a banking call centre) when you have to be in the office, or it's better to be because of computer systems and having people on hand to answer queries.

But many jobs are genuinely location-agnostic. It's no good moaning that yours isn't, eg teaching, dentistry, nursing, whatever. That's what you chose to do.

But something like being a lawyer can be done from everywhere. Many lawyer rarely meet their clients in person and if they do, it's more of a networking chat so isn't in an office environment anyway.

And the main reasons people are getting terrible service from call centres is because the companies are hiding behind chatbots and not employing enough staff. WFH may play a role in some cases but during covid I had plenty of good service from call centres where people are working from home, so it's to do with the company, not WFH.

Completely agree actually getting through to a real call centre these days is quite exciting usually only after working out the formula to get there after a few attempts

Mukey · 02/12/2023 13:26

enchantedsquirrelwood · 02/12/2023 11:56

There's a big difference between jobs where you have to be available to customers (whether that's a receptionist, working at the passport office answering queries or working for a banking call centre) when you have to be in the office, or it's better to be because of computer systems and having people on hand to answer queries.

But many jobs are genuinely location-agnostic. It's no good moaning that yours isn't, eg teaching, dentistry, nursing, whatever. That's what you chose to do.

But something like being a lawyer can be done from everywhere. Many lawyer rarely meet their clients in person and if they do, it's more of a networking chat so isn't in an office environment anyway.

And the main reasons people are getting terrible service from call centres is because the companies are hiding behind chatbots and not employing enough staff. WFH may play a role in some cases but during covid I had plenty of good service from call centres where people are working from home, so it's to do with the company, not WFH.

But someone on here said about ringing for a service and half way through the call the person says oh sorry there's a package at the door or my dog is barking I can't hear you etc.
I don't complain about not being able to work from home. I absolutely love going into my practice and we have a great team and have such a good laugh every day. I have no interest in retraining and getting a work from home job.
What I would complain about is ringing say a lawyer and paying them a lot of money for them to half way through the call say oh sorry hang on my kids just need me to get them a snack or one second there's someone at my front door.
Just because a lawyer can technically work from home and I can't, this does not mean one of our professions should be allowed to not give our clients 100% at all times. Or apparently I should pay the lawyer more in order for them to go to the office and actually focus on me.
If I am using a service and the person is at home, if nothing draws attention that they are at home then I would never know and also couldn't care less where they are. The issue is when there's distractions and interruptions purely because they are at home. I am then made aware they are at home as a reason for the distraction then yes I'll get annoyed.