Is DP BU to keep a tv Amazon sent him in error?

[Tadpolle]

It looks from the weight label on the big box the tv came in, and the email notification, Amazon think they've delivered some cheap small batteries he ordered.

But the batteries came yesterday and today it's a big tv worth about £450. He didn't order or pay for it.

His current plan is to keep it intact in packaging for a few weeks and if nothing happens, use it as our tv.

Had anything like this happened to you? Is this technically a crime? Would Amazon even care given then scale of the operation and the time of year? I've been told by them not to bother returning erroneous deliveries before. Is DP being U to keep it?

Also an x box changes things. It could be the only gift a child / teen would be getting for Christmas.

Hopefully the buyer will be able to prove they haven't had it.

You obviously didn't read all of the replies 😂

Imagine trying to keep a high value item you didn't pay for and going round the houses to justify that with the same old nonsense people always use to excuse the fact they simply want to keep something they didn't pay for- it's a big company they won't notice (as if audit and stock reports don't exist), they made an error so unless they quickly realise then that's on them/finders keepers. Sometimes retailers just tell you to keep it so we'll convince ourselves they've already done that, despite the fact we're deliberately not telling them it's happened.

If you're so convinced they'll let you keep it pop on the live chat wuth Amazon and explain the situation OP, and then you'll know either way.

Maybe he actually just ordered an X-Box but didn't want to admit he'd spent the money. Check the order history and see what's been ordered. Either way no I'd not keep it and DP wouldn't either. If we wanted an xbox we'd pay for it.

I think if it were me, I'd keep it all boxed up for a few weeks, play the "wait and see" game, and if I was free and clear still in mid-January, I'd keep it!

Contact Amazon then wait a few weeks. If nothing then it's yours. You've let them know so the rest is up to you. We were delivered a lawn mower in error. Was supposed to be a console table so they resent the table and was supposed to send details re collection of mower...1 year later it's still in our garage.

Anything sent to me by mistake would go back, yes, even a pair of socks.
Dishonesty is dishonesty.

Fairly sure it doesn't fall under unsolicited as OP ordered something, just received the wrong item.
Happy to be corrected by someone with legal knowledge though.

I thought with unsolicited goods, you were still supposed to advise you had received it, and then if they didn't collect the item within a certain period of time, you were allowed to keep it? The onus was on them to collect it though My understanding was based at what I learnt at 6th form many, many years ago and so could be wrong...

I don't know if the law is different now, but I seem to recall that it used to be something like you could either advise the sender and then keep it if they hadn't collected it within one month; or not advise the seller, and then you could keep it if you hadn't heard from them in six months.

I think if it were me, I'd keep it all boxed up for a few weeks, play the "wait and see" game, and if I was free and clear still in mid-January, I'd keep it!

I can't imagine that one being anywhere near as popular as Call Of Duty or FIFA - sounds like it would be Rod & Todd Flanders' favourite video game

I would return it. I am just too honest ..

I really don't think that Amazon, a multi billion pound company, will miss an Xbox.

@SpringingJoy I am not sure what you mean? We ordered an Apple Watch from Amazon and that is what we paid for. They didn't deliver that. In the box sealed with Amazon tape and with our delivery label on the front, no sign of tampering was a cheap plastic harness. At some point our Apple Watch was not put in the box but substituted with a cheap replacement product or another box was substituted with all our info on. Either way someone did something criminal.
They claimed to have tried to deliver but couldn't even though we were in. The box disappeared for a night then was delivered with other Amazon boxes the next day.

They are refusing to refund. What would you do in that situation. The order and delivery were through Amazon, it is not a scam, so surely we are right to be trying to resolve the issue with them.

Anyway I was just trying to warn people to be careful as we are still £350 down and Amazon have not been very helpful with trying to resolve this. They have not just refunded and written it off. That is all I was trying to say.

At some point our Apple Watch was not put in the box but substituted with a cheap replacement product or another box was substituted with all our info on. Either way someone did something criminal

@wonderingwhatlifemeans
If it was definitely a FBA order (fulfilled by Amazon) then no, it wouldn't be a scam. However, if the box hadn't been tampered with then it would have happened at point of packing.

The chance of this being theft is very low. I worked for Amazon once whilst between jobs. There's CCTV over the whole warehouse and the checks employees go through to ensure no thefts is HIGH (and bloody intrusive). The odds of a packer strolling out with your watch in their pocket are tiny.

By contrast, the odds of a genuine error being made are high. Easy to do. There is a very good chance that the purchaser of the cheap item you received is currently clapping their hands in glee that they actually received an Apple Watch. That's the most likely scenario here.

Absolutely (obviously) you should raise this with Amazon. You should dispute it, with appropriate photo evidence of the error.

Your jump to insisting something criminal has happened, messaging Amazon about employee theft and getting a crime reference number is not only way OTT (and probably wrong) - but has probably greatly delayed resolution.

I work in a complaints function for a totally different business - but generally, I guarantee you one thing that anyone who's dealt with complaints would probably agree with. The ranters go to the bottom of the pile.

Mention of a crime reference number and insistence of employee fraud would have me initially diarising your case for a week or two to see if the Police got in touch and therefore avoiding possible rework.

If you want quick resolutions to disputes or complaints, be calm, be factual and avoid unfounded accusations or assumptions.

Whereas when DH was bought a really expensive (65" Sony 4k) TV from his parents for his 50th birthday last year, from Amazon, it was just left on the front porch, even though I was home at the time! It was meant to be a huge surprise for his birthday but he was the one that found it when he came home from work!

Are you sure your husband didn't just buy it?

We were told by Amazon repeatedly to get a crime reference number. The reason I called it theft is because that is what Amazon support services themselves have called it in numerous emails. They have said ' This is clearly theft by a third party.' If it was an error and someone has received a surprise item I don't understand why Amazon have acted the way they have. Unless they believe we are trying to con them.

They have asked for a crime number repeatedly which we have given them and have now said we need to submit a full crime report from the police in 30 days or no refund. The police have done what they can and can't investigate any further and Amazon are still saying they need a full crime report. (I am not sure what that is.)

Unfortunately that is why we are having to go through our credit card company and small claims if that does not work.