Should shop refund me?

[Canyoudigityesyoucan]

Purchased pair of trainers from a cool trainer shop in April. Tried them on in store and loved them.

Didn't wear immediately- they got put in wardrobe as were a more autumn winter shoe.

Just got them out to wear and shop has given me two right feet.

Ive not for a reciept but have proof of purchase from my debit card.

Should the shop refund or exchange for me? Unlikely those trainers are still in stock, they weren’t cheap (£98!)have called the shop numerous times today but no answer, emailed too.

kicking myself I didn’t check them when I got home!

They might out of good will. Don't expect it.

Depends on the store but I’d think the store would be willing to help if they have good customer service. They might have 2 lefts in the store so it’s in their interest as well. Good luck OP.

Did @Shuldda by chance get 2 left shoes? 🤣

I would show purchase on bank statement and absolutely fight for a refund. Consumers Act states that articles must be fit for purpose whatever the shop's exchange time frame

I would ask for a refund but go into the shop explain the situation as see if they offer any solutions

Yes you can return them. They're not fit for purpose.

Ideal to they cold find the correct shoe r you could accept store credit for a replacement. But from legal view they are in breach of contact for failing to supply you with what you paid for i.e a pair of shoes and the limitation period for bringing a claim under contact is 6 years so you are entitled to a full refund.

No your not
you have to raise the problem straight away not 8 months later

You might get lucky.

I got a refund for some walking boots after several months and some wear - we had been sold two boots in different sizes! I think they were sizes 4 and 6, so really different. They asked why we hadn't noticed, but they were for a child who didn't object at the time...

The consumer rights act has a. Short terms right to reject in the first 30 days after which there is a right to repair or replacement and then a final right to reject or price reduction in the first 6 months after which this may be reduced to reflect the use you have had, which would be judge on the facts

Selfridges customer service is appalling. I placed a big order (had wedding vouchers to use!) and when it arrived there was an item missing. When I told them they acted like I was lying and I had to fight them tooth and nail to get them to actually send me the item I’d bloody paid for. Really put me off them.

Are they still for sale?

I would buy another pair, take the shoe you want and then return the others for a refund.

It's not a question of luck.

The shop is being unfair. They should have a no refunds policy for goods they don't want tried on.

Did you mean to post on a 6 month old thread that isn't about Selfridges? 😁

I would try. If they say "NO" I don't think they'd be wrong or you could argue with them given the time, but no harm trying.

It reminds me of when I bought a pair of trousers from C&A many years ago. I put the bag in the wardrobe and didn’t get them out until a year later. One leg was shorter than the other.p! I took them back, expect to be ridiculed, but they did refund me for them! They could hardly argue, really!