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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to expect the majority of adults to use technology?

188 replies

gdaysport · 07/11/2023 12:36

The majority of UK households will have had the internet in some form for the last 20 years. We have had smartphones which have been common for at least 15 years.

AIBU to expect most adults to be able to use the internet etc to navigate the world by now?

For example, living in zone 4 London with frequent bus services, at least a few times a week there will be a bewildered adult asking the bus driver where they need to get off, if the bus (with the massive sign on front saying 'Woolwich' goes to Woolwich, or the train station. You can use google maps, TFL app, bus apps, all which tell you which way to go.

Bus drivers of course, rarely give a shiny shit and I normally step in to help and tell people where they need to go, but I just don't understand the frequency in which I need to do this?

I even extend this criticism to my own parents who have such poor technological literacy they panic at the very idea of checking what time a train leaves.

At a recent hospital stay, two women on the ward in their mid 50s with me, both of their families encouraged them to borrow and use ipads so they could watch their soaps etc to pass the time but they batted them away saying they cant use them. They would have been in their 30s when ipads were introduced. So instead they would just sit bored staring at a wall rather than be shown how to use the app.

Technology is only going to become more ingrained in our lives, should we not be encouraging people to become sufficient in using it, rather than being cut off from the world? Stranded at bus stops as they dont know where to go, not knowing how to book a GP appointment online which is quicker etc.

Preparing to be flamed!

OP posts:
Truffle55 · 08/11/2023 21:18

I’ve been watching this thread with interest to be honest. But your comments have resonated with me and I totally agree.

I was frustrated with the tech teaching my son was getting at primary (similarly, although not as bad with secondary). I took it into my own hands and have gone through (what I would call basics) email, how to use online shopping, passwords, why it’s not good to have multiple accounts and so on. At primary I taught him simple formulas on Excel by making him use it for his pocket money.

I hope this has helped - it certainly won’t be a bad thing I don’t think.

Ffsmakeitstop · 08/11/2023 21:44

I am the sort of person the op is describing, although to be fair I can read bus timetables and work out where I need to be. We don't have smartphones because the expense for us is not worth it. A woman at work looked at prices for me, I didn't ask, She presumed I wanted one. It was £25 a month just so I could go online at work in quiet moments, wth I do not need to constantly be on a phone.
I have my tablet which allows me to do whatever I need.

Unfortunately work have now decided we can only access our HR systems through Microsoft and I am having a bastard of a time making it work. I have taken my tablet in 5 times now and had to ask for help, no one can make it work for me. Our IT dept is shit. So I can't access wage slips, training or any other services. We are trying again on Friday if it doesn't work they are going to have to find a way for me to do this stuff on their work computers. We have wasted so much time trying to get everyone sorted including the tech savvy ones.

Badbadbunny · 08/11/2023 22:36

bryceQ · 08/11/2023 18:08

You're not wrong. I work with small business owners and it's often the reason their businesses fail. They can't afford to outsource everything "tech" as it's every part of the business but they can't master it in any meaningful way so lose a lot of income. Eventually their businesses is unsustainable. It's really sad.

I'm an accountant and feel the same. So many potentially viable businesses fail because the owners either can't use tech or won't pay for it. We're not talking tens of thousands, many won't pay £25 per month for really good accounting software that would make their admin a million times easier and save them money, or maybe a bit more for industry standardised apps/software, but they just can't see it and continue to limp along using either paper based invoice books etc or free templates. It really infuriates me. Not talking about older people either, lots of middle aged people are the same. It's only really the 20 somethings who've properly embraced tech and accustomed to pay small monthly amounts for decent quality software/apps. I love it when a client comes along who's properly embraced tech and it's lovely to see a small business that's fully computerised, no losses due to forgetting to invoice time or materials, no losses due to being so late raising invoices the customer has done a bunk, no losses due to out of date/obsolete stock. No fines levied by HMRC because they've been late with VAT or tax returns, etc. I've lost count of the number of conversations I've had trying to extol the virtues of a decent system only for the client to angrily say no at the thought of having to pay £10-£30 per month for a system that would, genuinely, revolutionise their efficiency and recoup far more than that modest cost. Some people just seem to refuse out of some demented badge of honour, or preconceived mindless opinions. So sad to see.

Although just had one major success, a 50 something client I've had for 20 years, who stubbornly insisted on using a hand written ledger for book-keeping and typed up invoices on a typewriter - he didn't even use email until a couple of years ago. I saw he had started using excel and word (I recognised the templates), so took the opportunity to suggest proper software, and I must admit I was surprised he wasn't too negative. What clinched it was when I was doing his "books" and found he'd forgotten to invoice a client for a couple of thousand pounds - I think it was his "wake up" moment and with a lot of hand holding I set him up with an app and he took to it quite well. He since told me he can't believe how much simpler it all is and can't believe that he doesn't have to spend a day every week doing his book-keeping. Doh, that's what I'd been telling him!! But he's on the right track now!

Wavescrashingonthebeach · 08/11/2023 22:39

I'm 36 and I would rather stare at a wall than watch soaps on an ipad!!!

Badbadbunny · 08/11/2023 22:39

@Ffsmakeitstop

It was £25 a month just so I could go online

Perhaps you should do your own research. We don't pay anywhere near that for mobile internet. I pay £6 per month for a pretty decent amount of usage - far more than I ever use, and DS pays £15 per month for unlimited internet, which is far more than he needs, but he likes the comfort of knowing he could use it for WFH if his home broadband failed. £25 per month is a rip off for mobile broadband and one of the most expensive I've seen. Unless, of course, it includes the handset too, where £25 per month is pretty reasonable for a bog standard handset, calls and internet bundle.

Oakbeam · 09/11/2023 01:17

Perhaps you should do your own research. We don't pay anywhere near that for mobile internet

You might if you needed to include a smartphone with it.

Trailstunning · 09/11/2023 06:59

Badbadbunny · 08/11/2023 22:39

@Ffsmakeitstop

It was £25 a month just so I could go online

Perhaps you should do your own research. We don't pay anywhere near that for mobile internet. I pay £6 per month for a pretty decent amount of usage - far more than I ever use, and DS pays £15 per month for unlimited internet, which is far more than he needs, but he likes the comfort of knowing he could use it for WFH if his home broadband failed. £25 per month is a rip off for mobile broadband and one of the most expensive I've seen. Unless, of course, it includes the handset too, where £25 per month is pretty reasonable for a bog standard handset, calls and internet bundle.

Bully for you!

I have no MB signal at my home address, not uncommon in rural areas, so fixed line it is and £25 is reasonable for that, then i need mb data when out n about.

Assumptions hey!

Whataretheodds · 09/11/2023 07:14

VickyEadieofThigh · 07/11/2023 12:53

"For example, living in zone 4 London with frequent bus services, at least a few times a week there will be a bewildered adult asking the bus driver where they need to get off, if the bus (with the massive sign on front saying 'Woolwich' goes to Woolwich, or the train station. You can use google maps, TFL app, bus apps, all which tell you which way to go."

And if you're partially sighted, have literacy difficulties, have begun to suffer dementia or other cognitive issues, suffer from anxiety...

Or don't feel confident reading English, or want to clarify information you've found online, or would like to have a small humans face to face interaction because otherwise you don't get one that day....

allhellcantstopusnow · 09/11/2023 10:17

The majority of technology is progressive and supports disability/accessibility issues/language barriers. The world is exponentially more accessible now than it was 20 years ago. For the majority, we can work out journeys on public transport in any city with specific apps, pay bills from the sofa, translate foreign languages in seconds etc.

This will only progress and increase, and if you're unwilling to engage in the development then there's no space for you to then turn around 2 years down the line and say you're baffled about logging into your banking app.

We haven't gone from no tech to everything being done this way, it's been gradual. It's not a shock.

gdaysport · 09/11/2023 10:22

Wavescrashingonthebeach · 08/11/2023 22:39

I'm 36 and I would rather stare at a wall than watch soaps on an ipad!!!

Tell that to Gloria in Bed 19 who instead had her daughter put on Emmerdale on full blast every day during visiting hours.............

OP posts:
gdaysport · 09/11/2023 10:26

This thread has raised such interesting topics:

Accessibility for folks who need assistance to use it
Over-reliance on tech and being able to think outside of it (sorry, another bus example - commuters waiting for a bus that is every 20 minutes to the station when around the corner is a bus that goes to the station every 8 minutes....)
Young generations not being taught how to use it
Missing a human connection
Having life much more difficult because they do not understand it (my stepdad still insists on paying bills in person because he doesnt understand internet banking and doesnt trust it).

OP posts:
Wavescrashingonthebeach · 09/11/2023 12:52

gdaysport · 09/11/2023 10:22

Tell that to Gloria in Bed 19 who instead had her daughter put on Emmerdale on full blast every day during visiting hours.............

Oh god that would drive me mad. I can't bear soaps. I'd literally rather watch paint dry and occupy myself with my own thoughts. I'm taking my headphones with me when I go to give birth!!!!

Wavescrashingonthebeach · 09/11/2023 12:54

My Grandmother in her 80s was more tech savvy than a lot of much younger people. She had FB, did her own online shopping and had a printer.

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