What is it with these people?
My latest experience was at a walk-in centre. Only two women ahead of me in the queue to book in. Goodness knows what they were doing, most of it seemed to be standing there looking at each other before saying a few quiet words to the receptionist who had to keep explaining the same things to them (that they had missed their appointment and needed to go immediately to another hospital if they wanted to see x department). Then they'd stare at each other again. Occasionally one would half-heartedly search in a bag or look at their phone. Absolutely no sense of urgency at all, and apparently oblivious (despite glancing in our direction several times) to the massive queue gradually building up behind them. By the time the queue had almost reached the door, another member of staff was called to come and help book everyone else in, and these two women were still slowly doing nothing.
I don't mind if someone has genuinely got a difficult query/situation that takes ages to unpick, or if they are perhaps elderly/overwhelmed/etc and these things take longer. But its usually these people who are first to apologise for holding up the queue or even suggest others go ahead!
What I'm talking about is the entitled people who don't seem to register that other people exist, and who ponder and confer at a snail's pace, oblivious to any sense of urgency of the queue building up. I can imagine someone coming in with a serious injury, and these two women glancing over periodically as the person bleeds everywhere and slowly collapses, as they carry on with their inane time wasting non-query...