Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be irritated at having to pay for returns??

109 replies

HomeBird43 · 06/11/2023 10:10

Ordered some stuff from a clothing website. Sent back the stuff I didn’t want. £1.99 per return deducted from refund.

Wtf? Is this a common thing?? Is this not something that online retailers build in to their margins etc?! I have never come across this before.

OP posts:
RubySunset82 · 07/11/2023 07:32

It’s usually per returned box usually and tbh it’s cheaper than parking at a shopping centre for an hour (ours is now £2.90 an hour!).

sollenwir · 07/11/2023 08:01

user1477391263 · 06/11/2023 22:38

Living remotely and then complaining when things are expensive and inconvenient is so weird. It’s part of the nature of living in such a place and is a significant reason why most people don’t do it.

The amount of clothes that the average person buys has increased massively in the past 20 years due to fast fashion. The people I know who are constantly dealing with “returns” are the ones who buy a lot of unnecessary clothes (multiple dresses and tops per order, thinking that a holiday or wedding means you must buy something new rather than just wearing the things you’ve already got etc). Look for more classic styles and save up for the occasional shopping trip in a city.

I am not complaining, I'm pointing out how it isn't the same for everyone.

It's also quite odd to tell others what they're allowed to complain about.

fitzwilliamdarcy · 07/11/2023 09:07

Shmithecat2 · 07/11/2023 07:29

Same for Tallies like me (6'2 with a 37" inside leg) - not one single high street shop holds a Tall range. I have no choice but to shop on line.

God, yes. I have the opposite problem - I'm really short, and nobody in the fashion world has realised that fat women can be short/short women aren't all a size 6. I'm getting off topic now but clothing is infuriating!

user1477391263 · 07/11/2023 09:10

laclochette · 06/11/2023 23:34

Here's a few articles about it that I find interesting

https://www.theguardian.com/commentisfree/2022/jul/20/end-free-returns-fast-fashion-online-shoppers

https://www.retailgazette.co.uk/blog/2023/09/end-free-returns/

Like a lot of the digital economy, we were given discounts to change our behaviour - see Uber and Netflix for other good examples of that. Now these new businesses and new channels have changed behaviour, got us to switch to them, and often decimated the old business models they've replaced, they can and indeed need to switch off the tap of subsidizing our new behaviour to make their businesses viable. Hence charging for returns, increasing the cost of your Uber ride and hiking your Netflix subscription price. Welcome to the age of the mature internet business. It costs a lot more than we were charged to lure us here....

Edited

Very interesting. Similar story with Uber decimating public transit. I’ve noticed AirBnB is no longer a cheap option either.

Elphame · 07/11/2023 09:33

Annoys me too. I hate buying clothes online. Sizing is a complete lottery nowadays and despite following size guides it’s completely hit and miss whether something will fit.

I really resent paying to return something that doesn’t fit even if I’ve actually ordered the “correct” size.

Shmithecat2 · 07/11/2023 09:46

fitzwilliamdarcy · 07/11/2023 09:07

God, yes. I have the opposite problem - I'm really short, and nobody in the fashion world has realised that fat women can be short/short women aren't all a size 6. I'm getting off topic now but clothing is infuriating!

Solidarity 🤜🤛

amusedbush · 07/11/2023 14:55

fitzwilliamdarcy · 07/11/2023 09:07

God, yes. I have the opposite problem - I'm really short, and nobody in the fashion world has realised that fat women can be short/short women aren't all a size 6. I'm getting off topic now but clothing is infuriating!

I feel your pain. Trying to find jeans is a nightmare because most petite ranges only go up to a size 14 or 16, but the shortest length in the normal range is usually 32.

It's like "You're fat with a 28" inside leg? Gross. Here's a cold shoulder muumuu with a rhinestone butterfly on it."

user1477391263 · 07/11/2023 23:56

I think we’re looking at a perfect storm of “online shopping has hollowed out RL retail and has now decided to stop giving away freebies now that there is little alternative,” and “we have a lot more people with bigger bodies that are just inherently hard to fit.”

A group of slim people all tend to have “relatively” similar bodies, other than height; a group of plus-size people will vary much, much more, because people vary so much in terms of where they store the extra fat. Some women store it in their busts, some round the stomach, some in the thighs, some women’s breasts droop lower than others….This makes it far, far harder to just look at numbers on a webpage and be confident it’s going to fit you.

Clothes-making has the same issue! On these threads, someone always comes up saying “We’ll all just have to start making our own clothes instead,” but unless you are skilled enough to draft your own patterns, plus size sewists and knitters face the same problem because they struggle to find patterns that really fit them! I am a knitter and on American forums in particular where most women are overweight, it’s constant argument; the knitters and sewists complain that the pattern writers are leaving them out or that the plus size patterns do not fit them anyway; the pattern writers retort that “I only have so much time to draft patterns and it’s really hard; trying to cover EVERY permutation of the human body is impossible, and even trying to do this would mean we’ll all have to either accept a drastically reduced range of pattern choice or pay a LOT more for our patterns…”

I suppose that sewists DO have the advantage of being able to adjust things if they have any skill at all, and to be honest I think this is probably the best way forward for many women who are struggling with these issues; order from companies with sizing you know from experience and order slightly on the larger size, then adjust it yourself or find a dressmaking service that is prepared to do some pinning and taking-in in the necessary areas to make it fit. Not that that helps taller women though!

I mostly just avoid clothes shopping and stick exclusively to Sea Salt and Pact as their quality and sizing are consistent, and afford their higher prices by just buying clothes very occasionally (once or twice a year) and only things I will wear for years. Until very recently, this was how most people shopped for clothes; I think a lot of the problems being discussed on here are downstream of the kind of clothing habits where it’s considered normal to be constantly buying new things that will end up only being worn a few times.

MidnightMeltdown · 08/11/2023 01:07

It's not just paying for returns that puts me off ordering, it's also the fact that some retailers take weeks to issue a refund.

Some retailers are very efficient - John Lewis, M&S, and Mint Velvet for example, all have excellent customer service and tend to issue refunds within a couple of days - so these are often the places that I will look first.

When retailers take 2 weeks plus to issue a refund, it puts me off buying from them. Especially if they are expensive brands. I think they are taking the piss and I don't like paying a premium for a shit service.

New posts on this thread. Refresh page