Apologies for the long post.
I have an elderly relative who's just started kidney dialysis every other day at a clinic outside of the local hospital but attached to it. The relative is also a recent amputee; mobility is very limited and energy levels are very low.
When the relative got home they reported that after the long dialysis session they were left worn out and began slumping in their wheelchair like a rag doll. The relative became aware of the cleaner's laughing and taking pictures of them and the staff did nothing to stop this. This isn't the first time where the behaviour at the clinic is questionable but this is the worst.
The elderly relative is fearful of saying anything in case it affects the care they receive. As a family we had to get PALS involved while the elderly relative was in hospital BUT they would only help with consent from the elderly relative. On that occasion the elderly relative gave consent but they won't this time.
We're at a loss as to what we can do, without the dialysis the elderly relative would die but we don't want this behaviour carrying on or escalating. One family member mentioned getting a body camera. The family share the responsibility of caring for the elderly relative all other times but due to work commitments none of us can cover the 6hrs of treatment every other day, although we take it in turns to pop in to break up the monotony (when we do we are made to feel as if we are getting in the way by staff, yes the area is small but we sit down and just talk to the elderly relative). Has anyone been in a similar position?