Aldi self checkout- ‘I don’t work here so I’m not going to serve myself’.

[Teegan89]

Woman heard complaining in Aldi because there was a lack of manned checkouts. How do you think they keep their prices so low? I know there is a small percentage of people that struggle to use self checkouts but I think her attitude was crap.

YANBU. People getting irate at small things such as self checkouts is trademark Karen behaviour.

ATMs must have blown her mind.

Imagine being surprised that a business (particularly a budget supermarket) atrempts to cut costs.

People using the lazy "Karen" meme is classic sexist and ageist behaviour. Please do not use it again.

I prefer a staffed check out for a big shop but will happily use self service to keep things moving if I've only got a few items, all non restricted. Not sure how you do a big shop on those little weight based ledges without it becoming complicated. I very rarely do a big shop in store now anyway- I do it online and get it delivered and occasionally i'll click and collect.

I find Boots are the worst shop for self-service. Quite a few items with restrictions for whatever reason and they get very annoyed about having to do all the staff approvals in my local. They leave you waiting. The queues for the staffed tills are often pretty high but they'll only have 2/5 open as well!

The only place I struggle with or refuse self service is the bank on the rare occasions I pay-in cash or the app has refused to let me pay in a cheque at home. Their machines seldom work properly but the staff do everything to try and get you out of the queue for the one remaining teller, even when you can see people frustratedly trying to get staff help at the machines. There was almost a mutiny in there in the summer one day.

I hear lots of staff patronisingly saying "we'd love you to use the self service for that! I'll show you how", usually returned by "No thank you- I don't want to" as people know from experience they'll be led to a machine and abandoned for ages whilst their card/cash/cheque/pay in slip is either munched and trapped or spat back out or the machine just breaks and freezes.

The counter service is also now a very limited number of hours per day and shorter at the weekend, so things get fraught as due to the bank opening hours people have to really plan their visits- I work nowhere near a branch and do v long days and people always wait for the teller. Self service evidently doesn't work for them despite them pushing it like crazy.

I find Boots are the worst shop for self-service. Quite a few items with restrictions for whatever reason and they get very annoyed about having to do all the staff approvals in my local. They leave you waiting. The queues for the staffed tills are often pretty high but they'll only have 2/5 open as well

Boots are just terrible for customer service full stop.

I too would find it interesting. The supermarket I use has plenty of staff, and are always advertising for more. They also have staff packing the groceries (common where I live). The supermarket which has few staffed checkouts open struggles to find staff for some reason, which I suspect is the reason they are trying to push customers towards self checkouts.

I don't live in the UK, most shops here in my town have tills with staff. There is only one store in town which expects everyone to self checkout, and the supermarket I use has plenty of staffed checkouts, plus an express lane for those with 16 items or less, plus packers. When it gets to the stage where I am expected to pay for the goods and do the work is when I will be 100% online shopping. I see some elderly people still paying in cash, or struggling to remember PINs (I doubt they are happy with tap and go), how they are expected to deal with all this self service is beyond belief.