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Original poster

Plans to close ticket offices scrapped

16 replies

FrancisFriedFish · 31/10/2023 16:19

Am I being unreasonable to think this is the first piece of positive news we've had in months ? 750,000 complaints were received against the plan and eventually the government has agreed to drop it. I'm delighted to hear it.

OP posts:
SunnieShine · 31/10/2023 16:20

Excellent news. 😀

HaitchOh · 31/10/2023 16:21

It’s great news. That said, they now just close them one by one, quietly, on the sly, without announcing it as a massive thing.

Topofthemountain · 31/10/2023 16:22

It is very good news, I'm pleased I voiced my objections.

HaitchOh · 31/10/2023 16:36

HaitchOh · 31/10/2023 16:21

It’s great news. That said, they now just close them one by one, quietly, on the sly, without announcing it as a massive thing.

Sorry, should have inserted the word “might” - might just close them one by one.

DisforDarkChocolate · 31/10/2023 16:42

I'm so pleased. Every time I go to my local one (and I use them to buy my local tickets to help keep them open) someone is being helped in a way a chatbot would fail at. People need people.

marshmallowfinder · 31/10/2023 16:43

Ticket offices for what?

Xiaoxiong · 31/10/2023 16:48

I never really understood why they wanted to close them, the ones at my local station always have a long queue! Who would help those people if there was no ticket office.

Jellybean23 · 31/10/2023 16:50

marshmallowfinder · 31/10/2023 16:43

Ticket offices for what?

To buy train tickets and for advice

thesugarbumfairy · 31/10/2023 16:54

I'm really pleased I bothered emailing a complaint now. My kids use the train to get to school. Its impossible to buy the ticket we need online - you have to do it at a ticket desk. Human beings are not completely replaceable - whenever I am at the station there is always a queue of people waiting to speak to a actual person at the ticket desk.

bombastix · 31/10/2023 16:56

Very good news! The staff in ticket offices are helpful and save us money. Agree it is a small but important positive.

TiredArse · 31/10/2023 16:59

marshmallowfinder · 31/10/2023 16:43

Ticket offices for what?

Trains.

I am pleased. It was clearly a crap scheme, where the savings wouldn’t have been passed on to the consumer, and which would have resulted in poorer services all round.

PinkBuffalo · 31/10/2023 17:00

I also emailed in cos the lady at our station helps me a LOT I would struggle to travel independently at times without her
I am glad 👍

Londonrach1 · 31/10/2023 17:01

Finally! Now can we do the same for banks and self serve check outs that take longer as you the poor staff member is helping everyone...

Badbadbunny · 31/10/2023 17:03

HaitchOh · 31/10/2023 16:21

It’s great news. That said, they now just close them one by one, quietly, on the sly, without announcing it as a massive thing.

Exactly, they've been closing them quietly by stealth for a couple of decades.

Pretty stupid to do a consultation anyway because it was inevitable that most responders would object to it, so just why bother?

They'll do what they want to do anyway, and by "they", I mean the regulator and the nationalised company, Network Rail, who run it all.

Greenpolkadot · 31/10/2023 17:06

It's greát news
We are a couple that voted against it.
The machine at the nearest town station refuses to acknowledge our cheap travel cards.And so does the online method..so a ticket office is the only way to get a cheap ticket

Sunsept · 31/10/2023 17:14

Great news! I work for an org that helps visually impaired and blind people so it’s a great outcome.

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