Are DPD drivers supposed to deliver to flats?

[Jana287]

I live on the third floor and my delivery has been dropped at the bottom near the main entrance. The driver didn't buzz my door or let me know he had left it there. He's also "signed" for the delivery using my name.

It is quite heavy (pet food) but I would have helped him carry it up had he asked. I can't carry it on my own and none of my neighbors are home.

Is this normal practice?

@Jana287

Look on the courier website it will tell you about deliveries.

Some companies have it (hidden) in their T&C that they aren't obliged to deliver to your door if you're in a flat. Some only deliver as far as the first floor

I learned this to my cost when I lived in a 2nd floor flat

Some do, some don't. But I have to ask, how were you planning to help him get it up the stairs if you can't carry it up, and if you can't carry it up, why should you expect someone else to? Can you not just take it up one step at a time and rest frequently? Or decant it into smaller containers? I mean it's pet food not a wardrobe!

Sometimes where you buy it from will offer certain delivery services so it may not be the courier but the retailer, some say only kerbside delivery.

I’m in a third floor flat (no lift) and DPD always bring my parcels to my front door.

Even if they don’t, then they shouldn’t be marking the parcel as signed and just leaving it there.

She can expect delivery drivers to carry packages because that's part of the job role of delivery drivers. Delivery companies have limits as to accepted item weight and dimension and within these limits, the company will accept the parcel and its workers can be expected to carry them.

There's no indication that the pet food exceeds that. /OP/ says she can't carry it, but that doesn't mean its intrinsically too heavy for the average human and certainly doesn't mean it's too heavy for a human whose job role is carrying boxes around. OP might be frail, weak or injured.

I wouldn't have been able to lift the box myself. It's too big. I'm 5ft2 and not exactly young, however, I would have offered to help had he let me know.
Most other drivers bring it to the door.

If you take it out of the cardboard box so you've got the more flexible sack of food, can you then pull it up the stairs?
Our DPD drivers deliver to upstairs flats so if yours usually do too, I'd leave a negative feedback - it could be a new driver trying it on. The depot won't be impressed if it is.