Or is this the most ridiculous response to a complaint ever

[saveforthat]

Bit of background,
I'm complaining to Love Holidays as we were not given the correct room type (the one we had booked and paid for) on arrival. The hotel were not very interested and promised to move us but did not. Love Holidays just pass emails back and forth from me and the hotel and have not got involved. I asked them if they were just going to act as middle man or who makes the final decision. I have provided photographic evidence that we were given an incorrect room. This is their reply.

"I can only apologise that on this occasion as I may not be the best person to share reviews or opinions as every human has their own thinking pattern and their opinions differ as well."

That is just babble

That doesn’t even make sense 😵‍💫

Utterly ridiculous, I’d screen shot their ridiculous reply and tweet them.

Are you sure you're dealing with a real person? That sounds like Chat GPT when he's tired and cranky.

Reads like an AI response 😂

That's a weird response. Have you been clear what you want as a result of the complaint?

Me trying to reach the word count on an essay

Crazy and an insult to injury. I used Love Holidays and they were fine but they've just been in the media for a big complaint.

Are you sure you didn’t message a politician by accident?

😂

Yeah I've been perfectly clear. I want a partial refund as we were given an inferior room. The reply also says they will take the feedback on board to ensure it doesn't happen again, not sure they can do that if they won't acknowledge the error. I've asked that this is escaled to the manager. Next step is to tweet and email CEO. I just can't get over that reply 🤔

I use Love Holidays all the time and usually they are good. This is the hotel's fault really but as the hotel were no help, I'd expect LH to step in.

Go to ABTA. We were given the wrong room type with a different provider and continually fobbed off. Took about 6 months but we were refunded the difference on the room cost eventually.

Can I add my ridiculous response?
Many many years ago (about 25 to be exact) we took DS to Gullivers Kingdom. Almost all rides were closed, staff were surly and miserable and you didn’t actually find out parts of the park were shut until you’d effectively climbed up the side of the sodding mountain it was on. DS thoroughly upset and at the time it had been an expensive treat. I wrote to them and politely asked why maintenance hadn’t been advertised etc and how disappointed my son had been.

The reply I received basically said “tough, most of the park was closed for maintenance and we’re not offering you anything because if it was that bad you won’t want to come again anyway”.
Amused me greatly at the time. I never did visit again and neither did any of my friends and family. At one stage in my career I was working on planned school trips and you can guess where I ruled out immediately. I can hold a grudge me.

That said, at least my reply, albeit rude, made sense. What you’ve been seen OPis pure unadulterated bollocks 😂

@saveforthat you are entitled to a refund to the cost difference between the room you got and the room you booked.
email again and say that you will with do a chargeback (on a debit card! Or a section 75 for the amount and either will cost them more as they add a service charge to the business. Give them 7 days to refund you.