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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Evri missed delivery / not able to deliver

33 replies

MamaInManolos · 26/10/2023 09:12

Hi, I had an Evri delivery scheduled for yesterday evening 20.00-21.00.
House and front porch was lit up, car in the drive, no TV or sound so we could listen out for the front door - have a loud door knocker, and I waited for the driver. We are in the front room so can hear the door if anyone is knocking and see anyone approaching. Heard not a peep, no one at the door making any sound and then...got a Evri email at 20.10 so they couldn't deliver as no one was in, will attempt delivery the next working day - today. Typical and so annoying as we were obviously in and I was listening out intently, deliberately keeping sound to a minimum as to not miss the door. We didn't hear anyone knock on the door, so ran out like a shot the minute the email pinged with the message notification, but couldn't see them outside parked up or any sign of a car/van driving off.
Today, this morning (Thursday 26th October) I get another Evri update on email saying they are unable to deliver today, there is a delay with the parcel, but don't worry we will send an update next Wednesday 1st November on your delivery!! It was meant to be delivered yesterday, so really unsure why they can't deliver today or even tomorrow Friday being a working day, why are they saying next update will be next Wednesday 1st November?!! It is an ASOS dress to wear to a wedding this weekend! (a dress for a guest). Admittedly, I ordered it rather late on Sunday night, as a last minute decision, but the ASOS due date given was Wednesday (25th) this week so thought it would be okay and arrive on time! And true to their word, they did have it out on route for delivery yesterday Wednesday 25th..
Anyone else had these issues whereby they said they couldn't deliver when you are actually in and waiting and the front door isn't knocked/rung, and then, have to wait another week for an update, when there's opportunity for it to be delivered sooner i.e, 2 days left of the working week to do a 2nd attempt (3rd if need be)? Do they change this and can deliver earlier than the update says? Will they try and deliver today / tomorrow instead of waiting until next week, as I understand they are meant to attempt to deliver again on the next working day? Help!! TIA

OP posts:
MamaInManolos · 27/10/2023 10:10

NEW UPDATE!
Happy to say my delivery finally turned up this morning, the driver came to the door and knocked and I answered. Albeit super early and unannounced, no email or delivery window given... Because they technically 'delivered last night at 20.27' which as my last update stated...they hadn't done.
So thankful for all the advice on here from everyone. I've updated ASOS and Evri so they know I've now received my parcel.
Moral I've learned is to order earlier with next day service, and to not panic.. I now know when Evri say they've delivered and they haven't and your parcel is not at your address, they most likely will deliver the next working day like one person said. They say they've delivered on the system, just to get that parcel included in that day's pay.. Annoying but now I know that can happen, I'll wait until the next day if it happens again and hope it would turn up, before panicking and emailing them!
Super happy to confirm my dress fits nicely as I hoped and I am looking forward to wearing it tomorrow to my friend's wedding!

OP posts:
MamaInManolos · 27/10/2023 10:14

MamaInManolos · 26/10/2023 22:42

This is interesting.. If this is what they do, it's literally raising unnecessary stress and worry for no reason. In my case anyway. Maybe it will turn up tomorrow, I hope it does if this is the 'norm'.. I'll update this happy outcome of it turns out this way for my delivery. Do they give a delivery window for the next day in this situation, or just deliver it then randomly? Thank you for your message, encouraging.

So happy, you were spot on! It arrived this morning so yes next day indeed after supposedly meant to have been delivered yesterday evening at 20.27 on the tracking! Thank you for your message!!

OP posts:
MamaInManolos · 27/10/2023 10:15

margotrose · 26/10/2023 22:15

They won't have even attempted delivery - the driver will have marked it as delivered in order to get paid for it.

We get this and then it generally arrives the next day.

So happy, you were spot on! It arrived this morning so yes next day indeed after supposedly meant to have been delivered yesterday evening at 20.27 on the tracking! Thank you for your message!!

OP posts:
ScottBakula · 27/10/2023 14:26

Woo hoo at last !

I hope you look fab and have a great day at the wedding.
Just mind you don't spill a glass of red wine on yourself !

AlmostAJillSandwich · 27/10/2023 14:36

Yes, ordered some aspen wood shavings via amazon, got 3 so called delivery attempt emails and texts, all whilst sitting by the front room window. They then marked the item with amazon as delivered! Had to go through amazon customer services who claimed parcel must have been stolen off my doorstep after delivery before i could take it in, but did refund. Then go to Evri tracking, it said parcel was too big for regulardelivery driver and they needed to sort out a specialist courier for it (was a 14kg bale) so they simply lied about delivery dates and attempts 3 times then told the retailer it had been delivered, when they had the parcel at the depot the whole time, and simply couldn't deliver it by our local courier who drives his own small car.

TheHawkisHowling · 27/10/2023 14:38

The only reason my Evri delivery guy knocks now is because I've had a go at him after catching him red handed pretending I wasn't in.

They're a dreadful company.

TheCrystalPalace · 27/10/2023 14:58

The thing is, how do you know which delivery company will be used by the company you're buying from? It's quite hard to boycott them if it's not your choice.

margotrose · 27/10/2023 15:19

I'm glad it arrived @MamaInManolos ☺️

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