I live in a large-ish 4 bed house - a 1939s semi, solid brick (no cavity wall ins, except on the kitchen/loft extensions). Like many people, we were careful with our use of the heating last winter due to the rising prices, though it was on every morning and evening in the rooms we use most. We're on standard tariffs, not fixed rate. Our direct debit for gas and electricity has been £220 a month for the last year.
I knew that prices were going down, but I was surprised to see they've adjusted my DD to just £70 a month. I checked my account, and it says I've built up a whopping £780 credit! I thought that easily explained the reduction in the DD, but when I checked the blurb it read as if the £70 a month is actually what they think is needed to cover my usage over the next 6 months, with no reference at all to reducing the balance. I would like to phone them to verify this but unfortunately their helplines aren't open at weekends (and of course weekends are the only time I ever have headspace for this stuff).
There was a "manage your direct debit" option, which I have now used to reduce my DD even further, to just £20 a month! If our usage really is £70 a month (which I'm sceptical about), the reduction to £20 should gradually reduce our balance over the next year.
Am I missing something? Are other people seeing big balances?