AIBU to avoid these phonecalls? I’ve paid!

[Abitannoyedactually]

NC as potentially identifying

AIBU to avoid these phone calls - I took DD to a series of treatments for a back problem with a private physiotherapist over the summer. She had four treatments, two paid for online and two paid at the clinic prior to the next appointment. After her final treatment, we were about to leave when the physio said there was no note to say we’d paid for the final session, even though we had pre booked and paid at the clinic during her previous session. I insisted we had paid, so she said the receptionist would be in touch to clarify (she wasn’t in work that day as it was the weekend).

Cue receptionist calling with an arsey attitude on the Monday insisting that we hadn’t paid for one of our sessions. I thought the easy solution would be to email her the invoices from the online payments I’d made and send her our bank statements, showing the money leaving our account and going to theirs for all four of the sessions.

This was two weeks ago and she is still phoning me several times a day insisting we haven’t paid for one of the sessions. I have no idea what else to do- we HAVE paid. The money has come out of our account, into theirs, and there is a record of it! AIBU to just block their number? Any advice?

As long as you have invoices for all 4, and you’ve sent them, I can’t understand what’s going on at the clinic

Write a formal letter and send by both post and email confirming that all sessions have been paid for and that they stop calling you and remove your contact details from their system (presuming treatment has now ended?) include copies of the evidence you outline above. Send copy by email immediately and follow up with a copy by post (confirm in the letter that you will be sending by both channels)

@LovePoppy Unfortunately, they only gave me invoices for the online sessions (automatically to my email when I paid) but I only have my bank statements as proof for the ones I paid at the clinic itself - they didn’t give me a receipt upon payment, but I didn’t think this would be an issue, that’ll teach me. Surely the statements are proof enough though?

@Justyouwaitandseeagain Good idea- perhaps if it’s written more formally on my side, they’ll get the message.

The receptionist who is being arsey is also the one who took my payment so it’s not like some random did it and they can’t remember.

Just another one of the many people who simply cannot do their job properly these days! It really grinds my gears OP, and is so stressful and annoying! I would be telling them that if they continue to harass you about a bill which you have previously given them proof that you have paid, you will consider taking action against them.