Apologies, I misread.
To reply ad hoc to a couple of other points made upthread: some students complain if students perceive their 'lectures' are being read directly from PowerPoint slides (whether or not that perception is accurate). We see a lot of complaints to that tune in our various modules in MMR and MEQs.
I deliberately design my slides as 'cue cards' so they're a mere skeleton of what I intend to say, with 'pauses' to account for in-built tasks (we just use another slide as a 'whiteboard' for exercises so students can consult them afterwards). The idea here is that they know a PPTX deck is no substitute for the 'live' experience so will be more likely to attend. Now I'm being told to record every session with talk-based content, so the strategy is moot anyway!
As to students complaining no matter what we do: they are continually subject to surveys NSS, MEQ on every module as it's mandatory, 'You said, we did' (a particular bugbear of mine). When you invite people to complain (and surveys are invariably negatively worded in a way that encourages this), they often will.
Still on the point of complaints, a perennial one from my students, no matter how much assessment guidance they get, is that it's never enough. They get so much stuff I never received: inbuilt library research sessions, a pause in the schedule so they can complete formative work building up to their assessed submission, a template of what kind of evidence they could include (talk about spoon-feeding, I never got that!) and for the non-standard assessment tasks they get a piece of work structured to every text, every single weekly seminar, which feeds into that task. They also get a screencast on the VLE that walks them through every step of the work.
I still get complaints that they don't get enough guidance. Invariably, these complaints are coming from serial non-attendees. I don't see what more I can do short of writing the thing for them.
On a further (related) point, universities seem to be losing the aim of turning out autonomous, independent learners. They are reading for a degree - the onus is on them to do the work - with a few contact points each week. On my degree this was typically six hours. Our students demand more time from us, as they want their money's worth. We allot it - they then don't turn up. So here's another obstacle, what students are telling us what they want isn't actually what they do want as things work out.
There's also the stuff on employability: a big deal in the national organisations working in my individual subject group. We are not employment training factories, but we are expected to deliver this as well.
No wonder quality is going down - and I'm not under any illusion that it's not. Somewhere along the way, universities (or those governing them) have forgotten what they're actually for.