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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Disgusting hospital

495 replies

Furyfurious · 14/10/2023 23:11

I was discharged from hospital this week following surgery and a 5 night stay at an NHS hospital. I am absolutely traumatised. What I have seen and been exposed to was totally shocking. I will definitely be looking for a Private health care policy. The Nurses attitudes, patients attitudes poor (not all ) but a shambles. The smell of the ward, the food etc sorry but there needs to be resolution

OP posts:
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17
TrickyD · 16/10/2023 19:36

Littlemouseing

Missed meals are available in every hospital in the country.
It's NHS policy along with protected mealtimes.
As usual a thread full of utter made up nonsense .

It’s also NHS policy not to operate mixed sex wards.
I suppose you would declare anyone posting here who has experienced this to be ‘uttering made up nonsense’.

CaptainJackSparrow85 · 16/10/2023 19:38

I have some friends whose toddler was recently admitted to our local hospital with a broken leg. They had such an appalling experience I don’t even want to write it down but highlights include him having a procedure to reset the bone without any pain relief, and an inexperienced member of staff breaking his leg again.

anonibubble · 16/10/2023 19:41

My daughter was in for a day last week having what they had termed and "emergency" operation on her leg, after it had been cancelled previously. Nobody spoke to her from the time she arrived at 7.30 until mid-afternoon when she asked what was going on and they said they didn't know.

When a doctor asked her an hour later what was happening with her she told him and he simply went and looked at a schedule on the nurses station and said she would be going in soon - simple for one of the others to have done this.
When she was eventually discharged she was given no discharge papers, given crutches but no instructions for wound care, no telephone number, no appointment for follow up.
This problem is due to poor nursing and has been experienced by almost everybody I know who has been in this hospital recently. The nurses don't appear to be overworked or understaffed, just too busy chatting and using their phones to be bothered to let patients know what is happening. I've experienced it myself in A&E when a nurse had to be asked by a doctor three times to get my medicatiton, too busy showing photographs on her phone to her friend to be bothered.

venus7 · 16/10/2023 19:45

fisherhatesgravel · 15/10/2023 00:00

Just waiting for 'it's the tories fault' posts. Never clapped for the NHS during covid, the ones I encountered just sighed when asked for anything, weren't overworked at all just acted they were being inconvenienced 🙄 HCAs were amazing couldn't say the same of the 'nurses'

'Not overworked'. You were fully aware of their duties, I take it?

anonibubble · 16/10/2023 19:48

TrickyD · 16/10/2023 19:12

@ Littlemouseing
No they aren't given what someone else ordered, they would be offered the choices on the trolley.
If none that met their dietary requirements available then a suitable missed meal is ordered.

Please don’t tell me what should have happened, don’t try to refute my experience. There was no trolley with choices. There were only plated meals chosen by yesterday’s patients and distributed to their beds.

No option to order an alternative meal existed.

I've experienced this when members of my family have been in hospital. They ARE given what the person in the bed ordered the previous day. The best alternative that was offered was usually toast from the ward kitchen. There was rarely any alternative meal offered as the meals are counted exactly on most wards.
My mother was coeliac and ordered a salad for lunch, the main meal of her day. When it came it was lettuce and a slice of tomato, on a saucer. A whole meal? In many cases no-one overseas the meals that are made up.

TrickyD · 16/10/2023 19:48

anonibubble

I’m waiting for Littlemouseing to tell you your post is ‘utter made up nonsense*,

JenniferBooth · 16/10/2023 19:50

So what happens if someone is lactose intolerant

anonibubble · 16/10/2023 19:50

TrickyD · 16/10/2023 19:48

anonibubble

I’m waiting for Littlemouseing to tell you your post is ‘utter made up nonsense*,

I suspect it's only a matter of time!

anonibubble · 16/10/2023 19:51

JenniferBooth · 16/10/2023 19:50

So what happens if someone is lactose intolerant

In my experience you've in severe trouble if you have any sort of special diet.

JenniferBooth · 16/10/2023 19:52

@anonibubble And so would they be because the result in my case is explosive diarrhoea

Cel77 · 16/10/2023 19:53

Labour were not in power in 2017🤔?

RLmadmum · 16/10/2023 19:53

Note down all the different instances that upset you. Keep adding to the list as you remember them and note down your feelings. When you're in a good headspace and adequately recovered, send an email or ring the PALS department to complain. I'm so sorry you've had a traumatic time and I hope you recover soon ❤️

anonibubble · 16/10/2023 19:56

JenniferBooth · 16/10/2023 19:52

@anonibubble And so would they be because the result in my case is explosive diarrhoea

Same with my mother.

In the end I was making meals and taking them in for her, some of the kinder staff let me use the microwave though I was technically breaking the rules. She was always starving by lunchtime as her days started explosively and they couldn't even find a gluten free cereal. So I made her gluten free sandwiches with meaty fillings and took in fruit and gluten-free cakes and biscuits. Not really a very healthy diet, but even the vegetables used to come covered in a suspect gravy.

JenniferBooth · 16/10/2023 20:00

Oh God yes. Shitting everything out so you end up starving hungry. My problems started just over a year ago and its taken me all this time to discover what it is by process of elimination. Switching to lactose free milk and giving up my coffee shop habit.......everything changed overnight.

agent765 · 16/10/2023 20:04

I worked in a hospital that allowed a nurse to bite a patient on the EMI ward because she had bitten first. It was to 'teach her a lesson'.

The patient was an 89 year-old dementia patient. She had no idea what she was doing nor would she remember 20 minutes later. The apparent lack of understanding by some of the nurses in a specialist unit was shocking.

This was when Labour was in charge. The attitude of many of the nurses was incredibly poor, with absolutely no care and downright contempt at times. It had nothing to do with funding or conditions.

The good nurses left to work elsewhere. The HCAs were amazing.

usrghnmbh · 16/10/2023 20:07

Because the government have been chronically underfunding the NHS for the last 10 years.. because they want to privatise it. So no wonder it’s gone downhill. The only thing that will make a difference is a drastic change in government, which doesn’t look like it will happen any time soon.

FormerlyPathologicallyHappy · 16/10/2023 20:16

I know a clinician with a dv offence that’ll come up on a Claire’s law search still allowed to see female pts with no chaperone.

The woman he assaulted got moved hospitals.

MintJulia · 16/10/2023 20:16

Strangely, I was in an NHS surgical unit and apart from their insistence on checking my temperature every 2hrs through the night, they were lovely.

Kind, good humoured, supportive, and the ward was spotless. Food was basic but ok. Breakfast was good.

bakebeans · 16/10/2023 20:20

I was on your side until I read ' I should not have been put next to someone who smelled of faeces' and 'I did request a side ward'
you do realise this is the NHS right? You do know u were put in the only bed left on the ward dont you and that the patient smelling of faeces May have had a problem? He may have been there for that reason!
You do realise that there are many conditions causing diarrhoea right including those with alcoholism and withdrawing? Chrohns, ulcerative colitis, stoma,
you do know that the side wards are kept for those who are dying or infective don't you? They like to keep them free for families who may need this? Unfortunately most nhs hospitals have not got multiple multiple side wards on a ward.
How about writing to your Gp to see if the government have plans to increase the beds or side wards or pay for staff? Presently they are struggling to recruit as it's not worth the hassle. So many now are being recruited from abroad
you are correct though. Go private next time. If you need to go back to an NHS hospital for the emergency care. Just say no

ThistleTits · 16/10/2023 20:34

I have had cause to attend A&E this afternoon. Triaged within 20 mins of arrival. 20 minutes later I was taken to minor injuries, sent for an xray and back to minors. Treated and discharged.
I am thankful for the NHS and I hope it is properly staffed and funded sooner rather than later.

ThistleTits · 16/10/2023 20:36

Well said 👏 @bakebeans

Octavia64 · 16/10/2023 20:43

JenniferBooth · 16/10/2023 19:50

So what happens if someone is lactose intolerant

I'm lactose intolerant.

I've been in hospital a fair bit.

I got my ExH to deliver meals and snack and drinks to my bedside.

A couple of times I was admitted unplanned and once I was hungry enough to eat to food anyway and I had explosive diarrhoea for a couple of days.

I did apologise to the person who had to clean the toilet.

To be fair I couldn't walk at the time and had to crawl to the toilet

SandwhichGenerationGal · 16/10/2023 20:51

My daughter gave birth to twins. Taken to a filthy, boiling hot room. Unable to control temperature or open windows. Given this sandwich (see pic). No butter, triangle of cheese. Floors were not swept/mopped, bins overflowing with bloody sanitary towels, pain relief was not given when asked for, student nurse gave her an injection then threw the syringe and needle in the general waste. I could go on.
I sent a complaint to the CEO. No response. Contacted them again and was informed they had left.
just bloody awful.

Disgusting hospital
Teder · 16/10/2023 20:55

Littlemousesing · 16/10/2023 19:26

Missed meals are available in every hospital in the country.
It's NHS policy along with protected mealtimes .
As usual a thread full of utter made up nonsense .

As usual, excuses made for poor practice and vulnerable patients are disbelieved.

I’ve had this happen to me multiple times. Nobody told me I was allowed another meal. I quickly figured it out because I am a serial patient but what about people with cognitive impairments? It’s utterly unacceptable to accuse people of making things up.