Hi! Long time lurker but first post. I am really interested in peoples opinions on if I am being unreason by able regarding a complaint with Argos and if I need to move on and let go.
5 weeks ago my 73 and 75 year old parents asked me to order them a new bed and mattress. We found one that could be delivered 5 days later( around £700 if relevant ). Paid for a delivery a lot and arranged assistance for taking old bed away and delivery as I live an hour away.
On the date we get an email confirming bed is on route and will be delivered at 1pm . Argos will move the new bed into the room for you so upon receipt of text to confirm on way old bed was removed and taken to the tip. 30 minutes before the delivery I get an email to say it's been cancelled and re arranged for 3 weeks. Parents now have no bed .
I Call Argos customer service and am told nothing they can do the bed was never in stock we shouldn't have got the emails it never went on the lorry . Try live chat and told they will connect me to a manager but they cut me off . Essentially I am told that's it's no bed coming even thou it was ok route and they don't really care they left pensioners with no bed .
I go on twitter and pop a tweet up and immediately Argos contact me on messenger and offer to send me a voucher for a blow up bed. Hilarious but fine. Order blow up bed for parents for the next three weeks.
I then wrote a formal complaint because I don't believe we should now be paying full price but maybe I'm wrong. Receive a response 3 weeks later that is a copy paste doesn't mention my specific issue no contact details for a reply and just says we will investigate internally thanks for bringing it to our attention.
A few days later I went back to my twitter messenger convo and asked them again and this time they said once the bed arrives they will look into my complaint again
Bed does arrive 3 weeks later and admittedly it's fine but I still feel that the whole situation was horrendous and that surely they didn't keep to the purchase terms we agreed .
Today on twitter messenger I was told nothing more they can do. Beds here . I can complain again but they won't reply and that's the end.
Am I wasting precious energy here. Should I just leave it? I just feel like it was such an expensive purchase for my parents and they have been treated terribly.
It also makes me really cross that the only
Action taken happened after I went to
Social media . That shouldn't be how things work .
Tell me wise mumsnetters AIBU?