Super excited as I organised a cleaner to visit today, 2.5 hours on a 2 bed maisonette, one bath. They were heavily self advertised on local FB pages with 5 star reviews. So thought hey why not! I spent my morning in between sending emails putting clothes away and generally clearing the crap to make life easier. 12pm was the time we arranged between the owner /agency & myself. 12:45pm rolls by and not a peep, so I sent a polite message, tfl strikes. Hey understood! A heads up would of been polite... Anyway. She the lady arrives, lovely person. Broken English but we understood eachother. I mention I have all cleaning products but she says no and pulls out a rag and some window cleaner from a plastic bag and then makes her way upstairs. Two hours it took, there's two bedrooms a tiny bath and very small landing. Now I'm here thinking 30 minutes to do the kitchen? Anyway, she comes down I pop upstairs It's tidy... Smelt abit as she obviously used the same cloth on the bathroom then on the bedroom furniture. So now we have 30 minutes, she's in the kitchen. I've recently bought a ring doorbell but have not yet set it up on the door, so it's on my windowsill facing the front door, it's got a very wide angle so you also catch the sink area and fridge. Anyhow, as she's now downstairs I clear my stuff off the dining table and head upstairs. Where my doorbell chimes that there's movement, so I open it up and have a nose. This lady is still using manky rag but then opens my crap drawer, pulls out DH old wallet and looks inside, puts it back when she realises there's nothing but a couple of old work passes. Then looks under a pile of papers in the drawer. I was upstairs in shock, there's all shoulda woulda coulda's right now. But that's not all. After wiping the sink for approx 5 minutes just with said manky rag she pulls a clear glass bottle with a screw lid from her carrier bag and take a sip, puts it back in the bag. Then starts spray mopping the floor, She opens my fridge and is moving stuff having a nose and starts eating out of a punnet of grapes, with the same hand as that filthy rag & mop handle. Then takes a small pancake and wraps something in it. She eats that after she mops the floor & another swig of the clear juice in a glass bottle. Now I must add I did offer food and a drink while she was upstairs, if anyone is hungry in my home I'll make you food, but to put your dirty hands in the fruit punnet and God knows what else! 🤔By this point I just want this woman out my house, as she's finishing up she asks me how much I pay for my house.. Anyway! She leaves after 3 hours. I then rally round grab the mop & bucket to actually clean my floor & clean /disenfect my kitchen. I feel annoyed and abit meh, I finally muster the courage & hire a cleaner and get a shit show. I've just received the invoice of 3 hours, not the 2.5 agreed. How can they have 5 star reviews, surely people can not expect this to be a 5 star service!?