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Share your dilemmas and get honest opinions from other Mumsnetters.

Feeling a bit harassed by meter installation people

103 replies

Nuggett · 03/10/2023 21:10

Can I stop the text messages from EON? It’s getting a bit annoying.

I pay by DD, take my own meter reads, never had an issue. It ain’t broke, I don’t see why I need a meter.

OP posts:
CallieQ · 04/10/2023 01:05

*Some videos people might be interested in:
'Smart' meters: Admission of IN-HOME SURVEILLANCE FOR PROFIT - YouTube

The Role Of Utility Meters In Mass Surveillance - YouTube*

Conspiracy Theories

Precipice · 04/10/2023 01:09

CallieQ · 04/10/2023 01:02

Just go for the smart meter they work fine and save reading meters

Normal meters also work fine. Reading them and putting in the values on the website takes about 2 minutes each month.

For all those saying they get constant communication from their gas/electricity providers - contact them about the constant messaging and complain.

Willyoujustbequiet · 04/10/2023 01:09

Are you sure it's not a new normal meter and not a smart meter?

Ordinary meters last approximately 20 years and need replacing. Companies have a legal right to put new ones in. Nothing to do with smart meters

CallieQ · 04/10/2023 01:22

Normal meters also work fine. Reading them and putting in the values on the website takes about 2 minutes each month.

Yes but with a smart meter you don't have to bother, it makes sense

latenightpartyrings · 04/10/2023 01:41

We kept being nagged about getting meter changed out (apparently it was 'end of life') until I sent them a picture with explanation that we'd been told our electrics would need moving around to fit the smart meter in place. Suddenly they decided the current meter was fine and stopped nagging. That's left me very cynical.

MariaVT65 · 04/10/2023 06:37

opione · 03/10/2023 23:54

When they cannot afford pay their bill for example due to the cost of living crisis, people are disconnected, and those on prepayment meters are cut off from the energy supply when they cannot afford to top up their prepayment meter.

From EON

www.eon.de/content/dam/eon/eon-de-zwei/documents/Privatkunden/energie-disconnection.pdf

"1. What happens if you do not pay?
· If you do not pay, your meter will be disconnected.
· If we are unable to access your property, access rights will
be obtained in court. This may result in additional costs for obstruction, court fees, legal fees and bailiffs. Any wasted journeys will also need to be paid for."

This is from Eon’s process is Germany (hence the domain name and leaflet content), not the UK. I don’t know what their policies or processes are.

Again, a prepayment meter is not cutting off or disconnecting an energy supply. It is a change of payment method. A disconnection is a totally different process whereby no energy is accessible by any means because the meter has been removed completely, and that is only done when requested (eg due to property being derelict or demolished) or when removed for safety due to illegal tampering.

Usernamesarenoteasy · 04/10/2023 06:59

I've been harrassed for a couple of years by OVO for a smart meter. Now my original meter is 'out of calibration and we cannot guarantee it's accuracy'
The thing is, I know they cannot install a new meter, due to the access to where the meter is currently housed.
The only thing that has stopped them, is me agreeing to a date for installation, despite me telling them on the phone there was no access, and them sending out an engineer. When he arrived, he told me that he couldn't fit anything due to access, and suggested he start taking down the partition wall for the meter cupboard. Which I obviously refused, as they weren't going to repair it.
I haven't heard from them since!

pinkstripeycat · 04/10/2023 07:22

My supplier said my electricity meter was old and needed replacing which would be a smart meter. The reason given was that it probably wasn’t energy efficient anymore and could be giving incorrect readings. They also said it was part of a Government scheme.

Does anyone know, is this the Government’s way of getting everyone on a smart meter? A few years ago it was a choice so are they now telling everyone that it’s to ensure the meter is efficient. Do I HAVE to have a smart meter?

jlpth · 04/10/2023 07:28

I have the same from eon.

I think people have been brainwashed. It’s ridiculous for me to have to throw out a meter that works and replace it with more plastic and a hand held presumably battery operated device. Having a smart meter won’t stop me using my oven or kettle, even if they are greedy appliances. I need to feed my family and wash their clothes and light the house. It’s a load of bullshit saying smart = eco. Smart meter = check out functioning appliance to tick govt box. They say they want it for projections - well project me the same number of units as last year you numbskulls.

Zebedee55 · 04/10/2023 07:37

Beezknees · 03/10/2023 21:22

(Disclaimer, I work in the energy sector and we are categorically not allowed to shut off power in domestic homes).

This says they can, after going to court, in most cases. There are exceptions:

https://energy4.co.uk/ufaqs/can-my-utility-supplier-cut-me-off/

Can my utility supplier cut me off • Energy4 • Contract review

No. Can my utility supplier cut me off, only if you have not paid a bill after 28 days. Your supplier may contact you about the possibility..

https://energy4.co.uk/ufaqs/can-my-utility-supplier-cut-me-off/

Ginmonkeyagain · 04/10/2023 07:46

There is a lot of misinformation here.

Regardless of your meter your energy company can disconnect your suppy for debt. It is very rare for residential customers though and they are more likely to fit a pay as you go (or pre pay meter).

Energy companies actually own your meter, not you, and have had significant rights to enter your property and disconnect the meter for decades The only difference between smart and dumb meters is with dumb meters they have to get a court warrant to enter your property.

However regardless of the technology there are a lot of regulations governing who can be disconnected from supply, when and how.

Beezknees · 04/10/2023 08:09

Zebedee55 · 04/10/2023 07:37

This says they can, after going to court, in most cases. There are exceptions:

https://energy4.co.uk/ufaqs/can-my-utility-supplier-cut-me-off/

It doesn't happen.

Beezknees · 04/10/2023 08:11

opione · 03/10/2023 23:54

When they cannot afford pay their bill for example due to the cost of living crisis, people are disconnected, and those on prepayment meters are cut off from the energy supply when they cannot afford to top up their prepayment meter.

From EON

www.eon.de/content/dam/eon/eon-de-zwei/documents/Privatkunden/energie-disconnection.pdf

"1. What happens if you do not pay?
· If you do not pay, your meter will be disconnected.
· If we are unable to access your property, access rights will
be obtained in court. This may result in additional costs for obstruction, court fees, legal fees and bailiffs. Any wasted journeys will also need to be paid for."

It doesn't happen. Especially not to people who can't afford to pay the bills.

FredaFox · 04/10/2023 08:16

Elieza · 03/10/2023 21:15

They’re doing the same to me. I’m not interested.

I will not change my way of life to save 2p. I already use only what I can afford and am not in debt. Indeed I had a large credit they returned to me.

It’s part of remote control the powers that be want to have over is all. So they can easily switch off our power.

😂 they can switch your power off without a smart meter!

MariaVT65 · 04/10/2023 08:18

Zebedee55 · 04/10/2023 07:37

This says they can, after going to court, in most cases. There are exceptions:

https://energy4.co.uk/ufaqs/can-my-utility-supplier-cut-me-off/

The energy companies don’t cut off/disconnect residential properties because of non-payment. When I say disconnect, I don’t mean fit a prepayment meter, because that’s not the same.

Companies have internal policies not to disconnect residential properties, but as I’ve said further up the thread, they have the right to do this in certain circumstances for safety, the main one being when the occupier has illegally tampered with the meter, making it unsafe. There have literally been cases where the tampering has caused an explosion and killed other residences in the block of flats. I used to deal with complaints from MPs who wrote in saying ‘you’ve cut off my constituent’s electric, put it back on’. Once we explain the reason, the MP has backed off as they have no leg to stand on. Therefore certain allowances do have to be in place for disconnection, but energy companies don’t disconnect residential properties otherwise. Only businesses.

MariaVT65 · 04/10/2023 08:20

FredaFox · 04/10/2023 08:16

😂 they can switch your power off without a smart meter!

That’s not the energy company, that’s the Distribution Network Operator :)

bigbadbarry · 04/10/2023 08:26

Scottish power are hounding me to get a smart meter - telling me it is mandatory. I don’t care either way, they are welcome to fit one, but when the man came out to try last year he realised that there isn’t space in our meter cupboard. You’d think they would make a note of this but no. So periodically, when I get the messages, I go on the online chat and they tell me it is mandatory and I say there isn’t space and they say oh well we will make a note and stop sending messages. (To be fair, the most recent time does seem to have stopped them at last) So I say oh, so it isn’t mandatory then? And they say yes it is …
ive suggested they would be welcome to come and re-build the cupboard to make room, if it truly is mandatory. They say, when I have had my cupboard re-built I should let them know and they will come and fit the smart meter. I say, but you want me to have it I’m not worried either way - why would I get my cupboard changed. Impasse 🤦‍♀️

MariaVT65 · 04/10/2023 08:27

pinkstripeycat · 04/10/2023 07:22

My supplier said my electricity meter was old and needed replacing which would be a smart meter. The reason given was that it probably wasn’t energy efficient anymore and could be giving incorrect readings. They also said it was part of a Government scheme.

Does anyone know, is this the Government’s way of getting everyone on a smart meter? A few years ago it was a choice so are they now telling everyone that it’s to ensure the meter is efficient. Do I HAVE to have a smart meter?

That sounds like quite a dodgy explanation to me. If the meter is actually ‘end of life’, then yes it needs replacing. But a meter itself doesn’t involve actual ‘energy efficiency’.

As part of the standard smart meter roll out where we’re all getting these texts, we don’t have to accept them yet.

I read online that a new policy came into place in 2019 that a company did now have the right to replace an end of life meter with a smart meter.

I now work in the water industry and they have now been granted legal right to fit smart meters, so the energy sector may go the same way eventually, but until then, you don’t have to have one. I don’t :)

PrtScn · 04/10/2023 10:23

CallieQ · 04/10/2023 01:05

*Some videos people might be interested in:
'Smart' meters: Admission of IN-HOME SURVEILLANCE FOR PROFIT - YouTube

The Role Of Utility Meters In Mass Surveillance - YouTube*

Conspiracy Theories

The first link is an actual advert a company made to showcase what they can do with smart meter data, which they withdrew (but someone managed to copy it first). So it’s not a conspiracy theory.

The dude in the last video has the makings of a conspiracy theory though, although I have no doubt companies could get this information if they wanted to. I mean if you use a clubcard they aren’t giving you vouchers for free. They are building a profile of your spending habits and monetising it.

CallieQ · 04/10/2023 10:53

So my smart meter is watching me from the under stairs cupboard?! 😂

MatchingPendants · 04/10/2023 11:36

How hard is it to just ignore text messages?Confused

gamerchick · 04/10/2023 12:32

MariaVT65 · 03/10/2023 22:08

I can assure you they don’t have the tech to switch the meters off. And there would be no reason to. Energy suppliers don’t cut off the supply to domestic properties unless there is a safety concern, such as the occupier illegally tampering with the meter, in which case it would be removed.

To clarify, if the smart functionality on your meter stops working (ie switches off itself due to signal failures), then it simply becomes a ‘dumb meter’ and operates the same way, for example, doesn’t automatically send readings to thencompany. It doesn’t switch off your supply.

Edited

Still missing my point.

Smart meters are 2 way, if a company can remotely change you to prepayment. There is absolutely nothing you can say that can convince me they can't do anything else. The tech is already in place. I don't give a toss if they're 'not allowed' or other fluff. The full throttle hassling to get these things put in is alarming and doesn't say much about it being for our benefit at all.

MariaVT65 · 04/10/2023 12:39

gamerchick · 04/10/2023 12:32

Still missing my point.

Smart meters are 2 way, if a company can remotely change you to prepayment. There is absolutely nothing you can say that can convince me they can't do anything else. The tech is already in place. I don't give a toss if they're 'not allowed' or other fluff. The full throttle hassling to get these things put in is alarming and doesn't say much about it being for our benefit at all.

Meters, prepayment or credit, smart or dumb, do not have the tech to turn off your supply.

Your supply can be disconnected by 2 ways:

Total removal of the meter

Disconnection by the Distribution Network Operator (who is different from the energy supply), eg when a powercut happens

If you want to believe incorrectly otherwise then that’s fine.

I’ve also said several times in my posts that i am also holding off getting a smart meter. However this doesn’t change the factual process of disconnecting a supply.

Beezknees · 04/10/2023 12:42

gamerchick · 04/10/2023 12:32

Still missing my point.

Smart meters are 2 way, if a company can remotely change you to prepayment. There is absolutely nothing you can say that can convince me they can't do anything else. The tech is already in place. I don't give a toss if they're 'not allowed' or other fluff. The full throttle hassling to get these things put in is alarming and doesn't say much about it being for our benefit at all.

What is alarming about it? I don't really understand the issue you have.

PrtScn · 04/10/2023 12:49

CallieQ · 04/10/2023 10:53

So my smart meter is watching me from the under stairs cupboard?! 😂

Now you’re just being silly. It’s collecting information about your usage. This could be used to see what time your peak usage is for example. From this they could tell if a high energy consuming device is being used and build a profile (like they do with club cards). It’s very unlikely as the industry is regulated, but this could in theory be used to charge you more during those specific times. It’s not going to report back what you had for tea.

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