To ask for more updates from nursery

[closingtime101]

Hi all, I really don’t know if I am being unreasonable so some advice from those in the know would be much appreciated!
My daughter is 14 months old and goes to a local nursery 4 days a week. She started in June but had the summer off and returned in September. She seems happy there which I know is the most important thing.
However. The nursery never updates us. They have the Famly app which they have used a grand total of five times since June. I was expecting daily updates so early on I asked about how often we would receive a photo/observation etc and they said their policy is three times a month. When we viewed the nursery they said they had a WhatsApp which we could use basically all day long to see how she is getting on, but the few times I have texted to ask, we get back a short message saying she is ok thanks, or a reply the following day saying sorry we didn’t see this. I know this probably means they are busy actually being with the kids as opposed to creating content for us, but I feel like I don’t have a good sense of her time there. At the end of the day when we pick her up they hurriedly tell us (with other parents around) what she ate and how long she napped for, but without anything in writing I find it hard to build up a picture of her life! Obviously she spends most of the week there so it feels important to me that I should know. Also, if she became ill and a dr asked what her daily habits were I honestly couldn’t tell them.
So, feeling frustrated, I emailed them to ask who her key worker is as we didn’t know, and asked that they could tell us her targets and also give us a weekly menu ahead of time so I can plan our family meals (side issue is that they give her a lot of processed food, but I’m going to pick my battles for the moment). They apologised for their lack of communication and I then got an update on the app and they said they would email the menu. That was a week ago and they still haven’t (and haven’t sent any more updates on the app). So I would like to meet with them to ask (nicely) if their policy of so few updates could be changed, and if they could use the app to log, for example, meals, naps and a photo update if not daily then every other day? That way I have more of a sense of what is going on.
But AIBU? All my friends whose babies go to other nurseries get minimum one photo a day and the Famly app is used to log naps, meals and nappy changes. Is that the exception, rather than the norm? I just feel like we pay so much, trust them with our daughter, and I barely know what’s going on.
I should caveat that she is my first baby so I’m obviously more sensitive. I should also say that I work in education and am used to parents being super unreasonable and I don’t want to be one of those… I just don’t know if I am!
Thank you

They should be using the app to update you on everything like nappy changes, meals and sleep.
We try to send photos at least once a day, although occasionally it's every other day and we do a monthly observation..
YANBU to expect more information from them. At handover I tell parents what their child has enjoyed, not about food etc as that is on the App
I would have a meeting with either his key worker or the manager and tell them you would like more information. You are paying a lot of money for them to look after the most important person in your life so they absolutely should be updating you.

My dd nursery uses the family app. They do update it daily but often miss out things like snack or arrival time is wrong. I've noticed since she went in to the preschool room the updates aren't as gd. To be fair she doesn't have nappies or naps so it doesn't matter so much to me.

We do get observations which show a photo and a task about what she was doing and what she was learning, how she got on and how to continue her development. She goes 3 days a week we probably get one of those about once a week maybe twice.

We often get daily updates and pics of what all the children are up to. Pics of them making things, running around in the garden, out in the forestry area.

I would def ask for more updates. Especially at that age, I'd want to know her nappies mainly so I knew if she had done a poo and what she had ate and drank as well as naps. It's important at that age and the very minimum you should be getting.

My 3 are at nursery/ pre school and both use famly. Nursery haven’t added any pics but do add nappy, sleep and food. Pre school add general photos a couple of times a week but none tagged to my dc, so I look through them to see my dc. They have just started adding other observations (like one was sports star last week), but not regularly.

Speak to the nursery and ask about updates.

I worked in a private nursery and we uploaded babies food intake each day.once they were over 3 and in the pre school room it was more difficult as we had 32 children with only 4 staff and we uploaded photos as and when we could. Probably once a month,

I now work in a LA nursery , under 3 all food is uploaded daily. Over 3 is not uploaded at all unless child has difficulty communication or needs assistance .

we upload photos once a week as we get pre arranged time off the floor,

Nursery is there to look after the children, not to act as a social secretary for this parents!
If you’re not happy with the amount of info you're being given, find somewhere else.

My DD is 13 months and has been in nursery since July. Ours doesn't use Famly but another, similar app.

I only receive pictures/ updates once a week (she goes 3 times a week) Upon collection each day we get told how much of her lunch she ate, when she napped and how long for and what she enjoyed doing that day.

I would like more photos on the app I have to admit as I love my once a week update but just accept they're busy and there's probably not enough time. The menu for the coming month gets emailed out at the start of every month so I know what she's having for lunch/ desert each day.

Thanks for your replies, lots to think about. Not quite sure what you mean @Soontobe60..

All my friends whose babies go to other nurseries get minimum one photo a day and the Famly app is used to log naps, meals and nappy changes

We get updated verbally, from a record sheet, on nap times and food when we pick DD up. I've always found that fine - I only need to know so I can know whether she might be overtired, or extra hungry that evening. I don't need a record of it for past days. I know from them that she's a good eater, so I'd notice if suddenly she stopped eating as much for a few days, and they'd probably bring it up as well.
Unless there is a problem, I literally do not care how many nappy changes there have been. They've always told us if there was an issue (frequent dirty nappies, loose dirty nappy etc).

We do get pictures most days on tapestry though.

I wouldn’t be happy with that. We have famly app, but they update with all nappy changes, food and how much eaten and naps. We get a daily photo and each Monday there’s an update with what the learning themes for the week is.

My DC’s nursery uses the Famly app. It’s school nursery so no under 2s. We get 1 mass photo dump of the whole class everyday with a brief description of what they’ve been up to. Of 30 photos my DC might be in 7, for example. I imagine the mass dump sent to everyone versus personalised saves time. We get the meal plan termly, if they eat badly we get told but otherwise no news is good news. We get the time table termly which includes blocks for stuff like art, music, sport. We don’t get potty/nappy updates unless there’s an issue- e.g. frequent dirty ones or accidents if potty trained. I feel like that’s about right. I don’t need to know every detail in real time.