Tesco refunded wrong payment card and now I can’t access my cash

[Fairospop22]

Just that really. I purchased two items from F&F in my local Tesco with the intention of keeping one and returning the other. No changing room as small shop so bought both.

When I purchased I collected my Clubcard points via a Clubcard credit card and then used debit card to pay.

I returned the item today, showed receipt got asked for both cards and she asked me to insert Clubcard first presumably so they could deduct points, fine. Then she wasn’t concentrating and allowed the refund to go on to my credit card. I didn’t press accept and she said she was unable to reverse refund and put money in the account I used to purchase. She Apologised but I had intended on drawing that cash out of a cash machine. I my bank the available funds show as soon as card is used.

Im really annoyed, yes I could take the cash out using credit card but I’d get a cash advance fee.

Why are they so incompetent ?

@queenmeadhbh i got it years ago when I wanted to do a balance transfer. You can use it just as a Clubcard and you normally get asked do you want to pay with this card and most of the time I click no. If I spend on the card I get Clubcard points. I don’t think they do them anymore

Repeat the purchase this time on your credit card but just offer them the debit card when you go in for the refund. It doesn't have to be on the same card as the purchase as you've just discovered!