People wanting everything for nothing!

[Sweetcornpopcorn]

Came across a social media page where people are voicing the problems they have faced whilst using a well known travel company.

Everyone on the page is looking for compensation and most of it is for imo ridiculous reasons. But if that is pointed out then you get accused of working for said travel company and shot down for stating the obvious. It's not a surprise that holiday prices are so high, or that companies are struggling with what seems to be the amount of people wanting compensation for everything.

Some of the complaints,

• sat in front of a person coughing on the flight, 12 hours later they tested positive for covid. Want compensation because the travel company purposely put her at risk by allowing unwell people on the flight.

• chose to fly back earlier because they didn't like the local wildlife. Apparently the travel company should reimburse them the whole cost of their holiday.

• they had to wait 40 minutes for their transfer because. This is unacceptable, the coach should have left when they got on.

There will be genuine cases but it just seems like people are wanting as much money back as possible and they feel entitled to it.

I cannot imagine complaining about any of these issues to a travel agent 😕 do people really do this and do they actually get compensated for them?

The thing that tickles me is that anything other than a full refund seems completely unacceptable to them and you can 1000% see from the start that’s what they’re angling for but most won’t admit it directly.

It’s the ones where it’s issues with other guests that I find the best. I used to work evening reception in a big chain hotel and would constantly get people coming to me like ‘I can hear kids/tv noise/someone on the phone, in the room next to/above/bellow me’ and FULLY expect me to silence it. For perspective my shifts finished at 11. These complaints were generally made at 7-9pm and it was a chain well known for families and kids staying.
One guy kicked off at me at around 8pm one night, so I offered him the free breakfast (standard) and he still wasn’t happy and full on berating me so I was like ‘look, I’ve been and listened, they aren’t even that loud they just have kids. It’s 8pm and this is a bargain basement family hotel. Go buy ear plugs from the supermarket over the road and try to get your attitude to match your budget! If you want to leave I’ll refund you and you can pay 3x the price to stay elsewhere tonight’ (it was the school holidays)

FELT AMAZING. He just stood there gawping like a fish. I’d already quit and was just working my notice.

The pettiness of the complaints have really been eye opening.

@Thehonestbadger I can imagine how amazing it felt to be able to say that to him! Did he walk back to his room with his tale between his legs?

@Sweetcornpopcorn

"It's not a surprise that holiday prices are so high, or that companies are struggling with what seems to be the amount of people wanting compensation for everything."

Yup..and it's lead to the annual cycle of threads in place such as this...

Sept/Oct: "When do Cheapie jet/Happy hols open bookings, I need a cheap flight/holiday...

11 months later: " we had a 3 hour 1 minute flight delay, how do I get my 261"?

It's become a form of doom loop.

I'm increasingly convinced some airlines and travel companies have pretty much given up on funding staff to provide service recovery on the day at the airport/hotel because they know they are going to to get clobbered with a claim for comp anyway.. so they just about cover what's required by duty of care, that's it. Money saved by cutting staff goes in the bank to pay the comp.