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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

How disappointing is Gordon Ramsey's Street Food place in Battersea

17 replies

Getyourstafftogethergordon · 23/09/2023 09:08

Yesterday was a special occasion and as such we treated ourselves to a trip to London to shop and see a show. We decided to visit Battersea and Gordon Ramsey's Street Pizza for lunch.

We opted for the pizza option and were told we could have a variety of slices with 3 veggie and 3 meat options- perfect for 1 veggie and 1 omnivore we thought! It's delivered in a table service buffet style, where the server rotates around the tables placing slices on your plate when ready from a large wooden platter.

After a wait we were offered our first slice- a meat option which I politely declined reiterating I was vegetarian. My husband ate his pizza whilst I waited... and waited. A new platter came round- another meat option. Again I declined and politely confirmed I was vegetarian. Only then did the server go over to the kitchen and shout so loudly for the entire restuarant to hear 'We've got a vegetarian'. Squirming a little in my seat with a sense of my dietary choice being a bother, I politely waited and waited whilst my husband ate his choices.

Eventually the server threw me a smile as if to say here's you veggie option, and she started to rotate around the tables serving pizza from the freshly prepared platter- platter in one hand and the pizza serving slice in the other. When she got to our table she lifted a slice of pepperoni pizza onto my husband's plate then used the exact same utensil still covered in meat oil and debris to lift my aubergine pizza slice. I then looked at the platter and saw that both pizzas were sharing the same platter with no barrier such that the oils and flavours from the meat options were freely oozing over the overlapped vegetarian pizza slices. Thinking this had to be an oversight I calmly mentioned that a separate serving utensil should be used for vegetarian and meat options and that vegetarian dishes should not be placed on the same platters as meat choices and certainly not butted up to each other and even overlapping. Expecting the waitress to be apologetic and recognise the error I was disappointed for her to giggle and say 'oh I'm vegetarian too and I took your slice from here' pointing to the slice beside the one significantly overlapping as opposed to merely touching. No matter how much we spoke about cross contamination she really could not see that there was an issue. Imagine if I had a serious allergy or religious beliefs meaning I avoided certain foods?Please tell me I was being reasonable to expect vegetarian dishes to be served separate to meat ones and to expect higher standards from a restuarant affiliated with a celebrity and acclaimed chef who is known for turning around failing restaurants??

OP posts:
43ontherocksporfavor · 23/09/2023 09:10

That’s basic OP. What a disappointment.

blackrabbitwhiterabbit · 23/09/2023 09:12

I think I would have walked out!

OnAFrolicOfMyOwn · 23/09/2023 09:12

Bet you paid a fortune for this dubious pleasure Sad

CurlewKate · 23/09/2023 09:13

Why not send this message to the restaurant? See what they say?

LlynTegid · 23/09/2023 09:14

I would never have considered anything with the foul mouthed Rangers reject's name against it. I bet the staff there are treated like dirt but that does not excuse what happened to you.

Leave a factual and honest review I suggest.

megletthesecond · 23/09/2023 09:16

That's really poor. Bad for vegetarians and a potential tragedy for people with allergies.

Colinorpercy · 23/09/2023 09:20

That’s poor and sounds like a really odd way to serve up pizza- so you’re all eating slices of pizza at different times? That in itself would put me off going.

marketing101 · 23/09/2023 09:22

That's awful service. Being veggie isn't a "weird" thing it's totally normal and commonplace. Seems ridiculous they can't cater for this.

43ontherocksporfavor · 23/09/2023 09:26

Twitter or X is your friend on this occasion.

FieldInWhichFucksAreGrownIsBarren · 23/09/2023 09:36

Presumably you didn't eat then, or pay?
I'd contact the restaurant directly.

Ladyoftheknight · 23/09/2023 09:36

Share this all over their social media, and contact the manager there.

Getyourstafftogethergordon · 23/09/2023 10:11

Thanks for all your replies and reassurances that I wasn't being weird or too sensitive.

In response to questions-

Yes the same table can all be eating at different times so not great. We assumed that the servers might be continually circulating with all 6 pizza options rather than one or two pizzas at a time with significant waits in between- probably made worse by it being a reasonably quiet lunchtime rather than a busy evening.

As I didn't eat nor drink we didn't pay although the price wasn't too bad given location- think it was £18 each for the pizza. We wandered around for a bit before going to the neaeby cats and dogs rescue centre where they had a great choice of veggie wraps with no cross contamination worries- even got to pet an incredibly cute dog 'working' behind the till in the gift shop.

OP posts:
MasterBeth · 23/09/2023 10:12

Gordon Ramsay famously despises vegetarians. Why would you choose to go to a celebrity chef's restaurant to eat his "street pizza" anyway?

Ducksinthebath · 23/09/2023 10:31

Is it just me or does “street pizza” sound like a euphemism?

I’d definitely complain directly or via Twitter, but at best all you'll get is a voucher for more mediocre pizza.

pimlicopubber · 23/09/2023 10:41

I visit the area a couple of times per month as we live nearby and it's becoming widely known the Street pizza is one of the worst restaurants in the area. Check the reviews on Google maps.
They bring out the pizzas very randomly and sometimes you go 15 minutes without any pizza, if you have bad luck. Hardly all you can eat.

Next time, try the ramen or lebanese place, Roti King or even Meghan's or the Cinnamon kitchen (normally overpriced but they have set menu at some times).

HollyGolightly4 · 23/09/2023 10:46

We were all set to go there, but we had a drink opposite (it was when the weather was glorious!). When we saw how the food was served, it put us off so much. It's clearly something he's just put his name too.

Sorry you had such a disappointing experience- I hope you didn't pay for your meal!

Also, I think it was called Megan's, round the corner was lovely - tip for anyone else in the area!

Getyourstafftogethergordon · 23/09/2023 10:50

Thanks for advice- it's such a lovely area around Battersea that I'm sure we'll be back and will try some of your recommendations

OP posts:
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