Moral dilemma - unpaid bill

[Leftinlimbo]

If you had agreed an amount for something that was supplied but the supplier never sent an invoice or asked for the money would you remind them?

It's been three months now and the money is in my account waiting to for me to pay. Without an invoice I don't know where to send the money so I would need to contact them but they aren't good at picking up the phone or communicating!

Am I being unreasonable to wait for them to ask me for it?

Yes of course

It's not a moral dilemma - remind them to send the invoice

Contact them by email?

Yep send them a request for bank details using the same method you used to order.

Then put the money in your savings deposit type account so you dont spend the money

And set a reminder to send them a notice 6 months from now.

It's not a moral dilemma. You received the product, you need to pay for it. Pick up the phone, ask for an invoice. Simple

It's the supplier's responsibility to invoice you. I'd wait for the invoice TBH. They will notice at some point. Just don't spend the money so you can pay immediately.

Not a moral dilemma. I was in this postion last year. I chased (twice), they invoiced, I paid. The end.

Waiting would have been more of a hassle for me. I assume by 'wait for them to ask me' you mean ' I hope I can get away with not paying'?

I'd send them a message and ask them to supply an invoice and payment method within X amount of time. Its generally considered good practice to invoice within 30 days. Its also their responsibility to tell you how much to pay and how to pay. Someone who can't manage this because they aren't organised, or are embarrassed to 'ask for money' is going to struggle to stay in business.

We had an electrician not send us an invoice once, turned out it had gone to DHs junk mail folder and been auto deleted. Fantastic electrician and glad we chased him for the invoice as he otherwise would have had us down as non-payers. He also had a great network of other tradespeople. We always follow up if we've not heard anything in a week or so.

We once had this with an electrician. We paid £150 in cash of a £200 bill (so £50 outstanding as we’d asked for a safety certificate) He said he’d send his bank details or pop round for the rest. He didn’t come or respond to my two text messages so I gave up. I strongly suspect it was because he didn’t have the qualifications to sign off the certificates so just ignored me. Not a lot I could do about it really 🤷‍♀️

probably just disorganised. It’ll turn up.

I wouldn't chase it - it's their responsibility to ask for it or invoice you. Put the money in an instant access saving account so you can pay if they do ask.

I would ring and ask them to send it.
I have a relative who runs his own decorating business, good at what he does but terrible with invoices, receipts and asking for money. Often only sends out bills after about six months.

I’d put the money by and wait for the invoice to arrive and oh yes it will.

I had one that never sent me an invoice once - we were having lots of work done and this was a small job and, tbh, I didn't notice! When I asked them 18 months later to return to do the same job again they said no as I hadn't paid an invoice! Must have gone to junk but they never called me or anything! I obviously paid the previous one immediately and they came back.

I'd send one text but not keep chasing.

I would remind them.

But if they are bad at picking up the phone and answering emails, there's a limit to how much I would keep trying with no response.

I'd remind them, I hate my accounts not being up to date.

If they want the money they'll ask you for it.
I wouldn't chase them to pay.

I would email or text to remind them, maybe a couple times. I wouldn’t be chasing them regularly or spending ages on the phone though. It’s their responsibility to invoice you.

If it is a small business I'd probably remind them. A large company I'd just wait.

Thanks for all the advice. Just to be clear, this is a large wealthy organisation, not an individual tradesman struggling to make ends meet.

Large organisations I'd leave it. Stick the money in savings