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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think holiday cottage company is taking the p**s

306 replies

HettyMeg · 03/09/2023 22:17

We don't stay in holiday cottages very often so I don't know if we are a bit out of touch. But the one we're staying in has got a list as long as your arm of things we need to do before check out, including strip the beds and place all bedding and towels in a bag for laundry. It also says categorically do not put glass bottles in the bin, but there is no recycling for glass or information about where to recycle so we just need to take them home with us. If you get makeup on a towel you will be made to pay for a new one, which seems OTT to me as they can surely wash out a bit of foundation?!

OP posts:
Icycloud · 04/09/2023 09:17

mrsmalcolmreynolds · 03/09/2023 23:03

Fairly standard I think? The foundation thing is oddly specific, but it doesn't always wash out so don't think it's an unreasonable stipulation really.

And PP re the dishwasher - if you leave it running on the morning then there's every chance it won't be finished by the time the cleaners are done which is clearly a massive hassle all round?

I think the towel thing is fair t would be disgusting to wash yourself with a towel covered in foundation

Twiglets1 · 04/09/2023 09:17

GETTINGLIKEMYMOTHER · 04/09/2023 08:21

Totally unreasonable to expect the dishwasher to be emptied when they want you out by 10. FGS these people charge enough for you to stay in their too often inadequately equipped properties - and don’t get me started on lumpy old mattresses, ancient synthetic duvets like flat pancakes…

Exactly - if they want you out by 10 and the next people not allowed in until 4 there is theoretically hours for someone to unload the dishwasher. If the cleaners don't have time to do it then the owners aren't paying for enough cleaning time. As a person buying the product and even paying extra for cleaning, not my problem it's the owners problem and they shouldn't be so tight with paying for cleaning time. If they are doing the cleaning themselves then they should expect to unload the dishwasher since they are the ones who have stipulated that guests have to be out by 10am.

Twiglets1 · 04/09/2023 09:19

Icycloud · 04/09/2023 09:17

I think the towel thing is fair t would be disgusting to wash yourself with a towel covered in foundation

Don't you think the towels will be washed between one set of guests and the next?

Fizbosshoes · 04/09/2023 09:21

We recently stayed in a villa abroad (First time in more than 10 years) there were no written instructions about anything! A maid came and changed the beds and towels and a quick sweep of the floor part way through the week.
We weren't sure what to do with recycling but we noticed some recycling bins near the beach so just took a bag each time we went out. We left early (about 7 ish) and made a packed breakfast to eat on the way to the airport so no washing up to do.

I don't find any of the things too unreasonable- I'm pretty sure when we went to admittedly very cheap self catering places when we were kids you had to make up the beds as well, possibly bring your own sheets. I recently saw an air bnb in France that explicitly said they did not provide bedding, and that was an instant no from me, but I'm OK with stripping the beds at the end of a stay

DailyDriver · 04/09/2023 09:25

Same. Don’t see the point in paying and cleaning being included in that price, then being expected to clean it yourself. No idea why these places are so popular.

We're currently away in a holiday cottage sleeps six but just 4 of us here. We've half an acre of beautiful garden, amazing views, a 5 minute walk to the coast. It's less than a £100 a night (just), so £50 per couple. Even travelodges are rarely that cheap these days.

Switcher · 04/09/2023 09:26

I had a beachfront property in Germany this year and it gave me the absolute rage. Chipped and ancient furniture, diaphanous red curtains with no lining, so I got no sleep. Comedy shit kitchen with rust on the ancient electric hob. Underfloor hot water pipes kept the whole place roasting hot. €1500 for the week and the washing machine in the basement was coin operated, took my €3 and didn't operate. Then the long list of things to do on checkout, with red letters saying I'd be charged if the dishwasher wasn't emptied. Fuck right off. I did it all, but I left a fairly unhappy review.

Twiglets1 · 04/09/2023 09:28

Switcher · 04/09/2023 09:26

I had a beachfront property in Germany this year and it gave me the absolute rage. Chipped and ancient furniture, diaphanous red curtains with no lining, so I got no sleep. Comedy shit kitchen with rust on the ancient electric hob. Underfloor hot water pipes kept the whole place roasting hot. €1500 for the week and the washing machine in the basement was coin operated, took my €3 and didn't operate. Then the long list of things to do on checkout, with red letters saying I'd be charged if the dishwasher wasn't emptied. Fuck right off. I did it all, but I left a fairly unhappy review.

Only a fairly unhappy review? I would have roasted them hotter than the underfloor heating pipes.

DailyDriver · 04/09/2023 09:28

I'm pretty sure when we went to admittedly very cheapself catering places when we were kids you had to make up the beds as well, possibly bring your own sheets.

Yes, when I was a child all the places we ever rented (mostly Cornwall and North Wales) you took your own sheets.

Twiglets1 · 04/09/2023 09:31

It's fair enough to take your own sheets if you're going to a very cheap place, particularly if you are going by the standards of 30 years ago.

But if you going to an expensive self catering property - and most of them in the UK are very expensive - I think it's fair that it feels like a holiday and not a boot camp of jobs to do on the last morning.

HotWaxToTheMax · 04/09/2023 09:31

The one and only time I stayed in an airb&b the cleaner obviously hadn't been in before I got there.... rubbish UNDER the rug, bed was barely made and bathroom could have been better.
But I was only there 2 nights, had other things on my mind & couldn't be arsed complaining (on the owners land (back garden). Never again.

Purplebunnie · 04/09/2023 09:33

The cleaners have multiple properties to deal with not just the one you've stayed in. Stopping to empty every dishwasher is ridiculous.

Are you putting a dishwasher on for just cereal bowls and a couple of mugs - ridiculous - just hand wash these

And yes I have stayed in loads of holiday cottages and it is possible to do this and be out by 10.

Diorling · 04/09/2023 09:40

I am intrigued by folks who just think it takes a couple of hours to do a changeover. I used to run a holiday cottage until Covid finished it. It was large, 4 bedroomed, slept 8, with a big garden, and took me a full 6 hours to clean properly.
The only thing I asked the guests to do was strip the beds and put old bedding in bath - and made it clear that that was voluntary. Most didn’t. So first thing I went round and put bleach down each wc, and a spray round the shower, bath and basins and left them to soak. Stripped all beds and remade them, and reconfigured the rooms for the new guests requests (pulled trundle bed out, set up cot, split zip link beds into singles, all as requested etc). Whilst in the bedrooms, checked each drawer was left empty (you’d be surprised how often something was left) and wardrobes ditto. Vacuumed and dusted each room (pulled furniture out if needed), wiped all skirting boards, swept edges, and cleaned each window and mirror, wiped the tops of frames, checked all lightbulbs and remotes still worked. Replaced any that didn’t. Antibacced all remote controls and light switches (and this was pre Covid).Then cleaned the upstairs bathrooms, collected and replaced all towels and face cloths, washed kitchen floor, wiped round shower and cleaned headset and shower trap. Then cleaned landing and stairs ditto. Then started downstairs with bedroom and bathroom ditto, and then did living room. Pulled out all sofa cushions and vacuumed (often found food/ toys down under the seat cushions). Dusted and swept, dusted lampshades all round. Checked all toys and games had been put back properly. Checked everything in dining room, and if tablecloths in sideboard had been used. Wiped all place mats (often left dirty). Then into kitchen. Cleaned oven (and especially grill). Emptied toaster of all crumbs. Wiped fridge and freezer (often food left in freezer so emptied it). Emptied kettle and checked flex. Emptied dishwasher Checked all pans, crockery and cutlery left clean. Left clean oven gloves and tea towels. Left clean hand towel in downstairs toilet and 2 new toilet rolls in each toilet, plus complimentary shower/bath/ shampoo products each bathroom. Filled complimentary basket in kitchen (tea, coffee, squash, biscuits, milk of their choice in fridge), ditto with washing machine and tumble dryer, left out cleaning products, washing up liquid, a couple of washing up and laundry tabs, emptied bins and put fresh liners in, loaded up all dirty laundry in the car - and then started on the garden!
Most guests left it beautifully, but not all, and I still have nightmares about the one that left the sink full of unwashed dishes, burnt food all over the cooker, sticky rock ground in through the house ( I watched from outside the kitchen door as the children doing this as I waited for them to leave - 40 minutes late), food strewn everywhere, keys to the balcony gone (the kids had taken them) furniture moved all round, food all over every table, garden cushions under bushes. Their parting shot was ‘ we’ve stripped the beds for you and piled everything in the bath as requested’. Great - but don’t you normally remove the duvets from the covers first? And why then turn the taps on? All soaking wet, (fortunately kept a lot of spares) , whilst as for the beautiful white towels!!! The next group were no better either. Covid - and no income - saw me out.

Hopealong · 04/09/2023 09:42

We have a holiday rental property in Portugal and we do the changeovers. We make no stipulations on leaving guests other than to leave by 10am. If it's a same day changeover new guests can arrive from 2pm and believe me that time frame is really quite tight to do a proper clean.

Massive variation in how people leave the house. Sometimes you can hardly tell anyone has been there and others leave it like a bomb site. About 50% of people strip the beds even though we don't ask for it to be done.

Ultimately we want people to have a lovely, relaxing holiday. They are then more likely to want to come back and also give good reviews.

Insidenumber09 · 04/09/2023 09:43

Totally correct diorling it takes a long time to check and clean everywhere properly 👍 sounds like you did a sterling job 🙂🙂 literally every cupboard, drawer, back of doors on hooks everywhere and everything x

Twiglets1 · 04/09/2023 09:44

I guess it depends on the size of the property @Diorling ?

A modern one or two bed apartment may only take a couple of hours. A house for 8 people will obviously take hours but normally cost a couple of grand so I think it's fair enough to pay for quite a few hours of cleaning in between visitors.

MegaManic · 04/09/2023 09:53

I've never stayed in a property where I have had to strip beds, that is ridiculous.
The recycling and towels I wouldn't be bother by.

pieinthesky10 · 04/09/2023 09:53

I own two premium holiday homes and do not ask guests to strip beds as we would rather our guests go off relaxed feeling they have had a lovely break. Just not to leave dirty dishes in the sink, as that is unpleasant, but hand washed on drainer or in dishwasher is fine.
We provide dark make up face towels, one for each day, as it is impossible to get make up out of snow white towels and then get them soft, fluffy and pristine.
Most of our guests appreciate it and don't soil the white towels.

Bins are marked, bin liners provided along with spares. and we hope people will empty them into the large wheely bins, almost all do. If not due to an early flight or train no big deal.
I don't leave a list as it is unneccesary, just a text on the last day.

I pay my cleaners for 6 hours to do a 2 bedroom, two bathroom cottage with a wood fired hot tub which is drained and cleaned between guests. There is no spare time and the linens and towels are already done.

To get an entire cottage with a hot tub, to show home standards takes that long, it is not like cleaning your own home.

alwaysneedanap · 04/09/2023 09:54

Just from the point of view from a holiday let owner - we go through mountains of towels, as makeup often doesn't wash out, especially mascara, not to mention the fake tan/suncream all over white sheets which requires several soaks and washes, and often doesn't come all the way out. I accept it is one of the hazards of holiday lets, but do appreciate if people do take some care and responsibility - I don't want to factor in new towels to every booking cost ( I provide dark grey towels and facecloths)

Also for context, I actually don't ask my guests to do anything except leave it in a reasonable state when they leave. People have varying ideas of what that means unfortunately.

Birchtree1 · 04/09/2023 09:55

I have an airbnb. I don't ask anyone to strip the beds. Only thing I expect is clean oven and microwave amd maybe kitchen tops having had a wipe down and dog poos picked up in garden.
I also don't charge an extra cleaning fee.
If guests asked for a hoover before they leave I tell them hoovering is my job and not to worry.
However I've had several pillows ruined with bleach? , makeup, stains on bedding etc that didn't wash out. But I also didn't reflect this in my reviews. Live and let live is my motto. But it is annoying having to buy new bedding because of this.

Mydietstartstomorrow · 04/09/2023 09:59

As a part time Airbnb cleaner you should see the state of the bedding that some people leave, I’m talking skid marks, blood, urine, and other bodily fluids so I don’t think it’s unfair to ask people to strip the bed, although our management company don’t ask for that.
glass bottles, I’d contact owners for advice on that. We have recycling boxes in each property.
Think that’s a bit tight on the towels but some make up is quite hard to get out but on a hot wash with stain remover it’s fine.
I’m personally shocked at the state some people leave the places in, it’s disgusting. Cleaners are allocated timings for each property and having to wash all the pots pans and crockery because a guest seems to do it blindfolded (if at all) and puts it back in the cupboard eats massively into our time. Along with scrubbing off your skid marks in the toilet and rinsing out all the hair and pubes from the bath/shower (enough for small animals to make a nest) I don’t think it’s too much to ask to strip the bedding which takes 2 minutes but is a hygiene hazard for us

ScatteredShattered · 04/09/2023 10:00

It’s a hassle enough getting stuff packed up and in the car, without half an hour of housework on top before 10am. Always taints the end of the holiday for me.

So many people ‘happy’ emptying bins, stripping beds, hoovering (usually with a very clunky heavy hoover provided) - wish they would come to my house!

skyeisthelimit · 04/09/2023 10:05

We stayed in an airbnb that had white carpets, and there was a tray for guests to leave their shoes in beside the front door, particularly if wet. There was another tray in the room.

I could understand that in a way., although I won't take my shoes off due to mobility issues, but it didn't really fit with my discovery that I could write my name in the dust in the window sill.

Twiglets1 · 04/09/2023 10:05

ScatteredShattered · 04/09/2023 10:00

It’s a hassle enough getting stuff packed up and in the car, without half an hour of housework on top before 10am. Always taints the end of the holiday for me.

So many people ‘happy’ emptying bins, stripping beds, hoovering (usually with a very clunky heavy hoover provided) - wish they would come to my house!

Lol, I don't mind filling the dishwasher, cleaning the work surfaces, emptying the bins and a little light hoovering if they have provided a decent hoover. But I won't be stripping the beds.

If it's not a "hygiene hazard" for hotel cleaners @Mydietstartstomorrow then why is it one for cleaners of holiday homes? Surely they expect to do it as part of the job - fair enough not during Covid - but we've moved on from that haven't we??

Fizbosshoes · 04/09/2023 10:07

ScatteredShattered · 04/09/2023 10:00

It’s a hassle enough getting stuff packed up and in the car, without half an hour of housework on top before 10am. Always taints the end of the holiday for me.

So many people ‘happy’ emptying bins, stripping beds, hoovering (usually with a very clunky heavy hoover provided) - wish they would come to my house!

Washing up some breakfast stuff and stripping beds and emptying bins I imagine would take about 10-15 minutes. I wouldn't normally hoover

Davros · 04/09/2023 10:09

We don't ask guests to do any of this, including stripping the beds