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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

WIBU to leave a 3 star review on this meal?

67 replies

TAReview · 03/09/2023 21:50

Dined at a fine dining restaurant and each had a meal costing £60 per person for a 3 course meal (including soft drinks). The food was nice but the portions were very small. They spread the food out over the plate to make it look more. At the end of the meal, I still felt hungry.
As the restaurant emailed asking us to leave a review on TripAdvisor, I did. I gave a 3 star review stating that the food was nice enough, but I was still hungry at the end of the meal.
The restaurant has reacted by calling me a keyboard warrior and suggesting that in future I eat at a burger bar. I am shocked by her reaction. Reading through the restaurant's responses to other reviews, she has responded very viciously to anyone giving any kind of negative feedback.
Has anyone else had this kind of response to a review?

OP posts:
MinnieTruck · 04/09/2023 10:31

The restaurant has reacted by calling me a keyboard warrior and suggesting that in future I eat at a burger bar.

What the heck😂 I never understand when people get upset about honest reviews! Calling someone a keyboard warrior is just unnecessary

Iwantmyoldnameback · 04/09/2023 10:49

Oh dear the snobbery on here.

OP you are right and actually your review would put me off because my husband would moan like hell if he left hungry.
And I never eat in Burger Bars either.

DemBonesDemBones · 04/09/2023 10:52

@poetryandwine yes that's true. I guess it's easy to see how someone that really enjoys eating in places that pile poor quality food high would be unsatisfied with smaller portions.

Snippit · 04/09/2023 11:02

I once gave an honest opinion about my experience at a hair salon, which was horrendous, and the cut and colour was awful. She WhatsApped me telling me to remove it, then somehow she removed it (Facebook). So all her reviews are 5 star, you can’t believe anything you see these days, and as for them challenging you, it’s incredulous.

zingally · 04/09/2023 11:48

I wouldn't give it another thought OP. Some people are just rude, unpleasant knobheads.

Unexpectedlysinglemum · 04/09/2023 13:41

poetryandwine · 03/09/2023 23:58

I think PPs who are saying, to paraphrase, ‘£60 per person is a lot of money, but not for ‘fine dining’ are missing the point.

The first rule of meal planning is Not to Leave the Guests Hungry, ‘fine dining’ or not. It is perfectly possible to do that with moderate portions of good food. £60/head will not buy you the meal of a gourmet’s dream but it is plenty for three proper courses plus the soft drinks OP mentioned.

Anyone lucky enough to have a generous entertainment budget who chooses to spend some of that budget experimenting with restaurants sometimes comes across poor value for money. That’s what happened here, unless OP has an exceptionally large appetite. It happened to me with my distinctly moderate appetite at that starred restaurant with the stale fish, see above.

This meal was meant to be special to the OP, and a bourgeois attempt to suggest that the basic problem is that she doesn’t know ‘fine dining does her a disservice.

I agree

Sparklybutold · 04/09/2023 13:54

Leave as is - her response does a lot more damage than your statement that you felt hungry after.

Oblomov23 · 04/09/2023 13:59

For £60 the whole menu/meal should be planned to leave you satisfied, not hungry and wanting.

TheFutureMrsWolowitz · 04/09/2023 14:00

Snippit · 04/09/2023 11:02

I once gave an honest opinion about my experience at a hair salon, which was horrendous, and the cut and colour was awful. She WhatsApped me telling me to remove it, then somehow she removed it (Facebook). So all her reviews are 5 star, you can’t believe anything you see these days, and as for them challenging you, it’s incredulous.

It might be different noiw but several years ago we left a bad review on one of those 'trusted trader' sites. A guy came to 'fix' our dishwasher- basically took it apart and left everything on the kitchen floor then walked out without a word to us and never came back. We tried calling him etc and nothing. We had to get someone else to come and put the damned thing back together again.

So we left a factual review on the trusted trader site (with photos!) only to have them contact us to say we potentially would damage his livelihood and they were removing it.

I've never used it since.

Shade17 · 04/09/2023 14:20

Only on MN would people suggest £60 for a meal is 'cheap'. It is incredibly expensive

I wouldn’t describe it as cheap but it’s far from being “incredibly expensive”, I’d expect to pay that kind of price in a nice gastropub and really enjoy it. The most expensive meal I’ve had recently came to £450 for the two of us and only one of us had wine! It was outstanding though.

UsingChangeofName · 04/09/2023 16:05

zusje · 04/09/2023 01:10

I suppose the only way I can see you being (a little bit) unreasonable is if you were asked during/at the end of your meal if everything was alright and you didn't say anything. This means that you didn't give the restaurant an opportunity to rectify the problem (not that I neccessarily think they would have, given the owner's reaction). But if they asked and you said "Oh yes, thank you, everything was lovely, we really enjoyed everything, fabulous meal" only for you then to turn around and make a negative commet online I can get the aggravation a bit. Still an unprofessional response from the owner though.

The thing is though, the meal was "alright".
It wasn't burnt or cold or anything that the OP specifically wanted to complain about - it was just 'meh' because, although the food was nice enough, the OP clearly feels she wouldn't go back / recommend it to people as it wasn't enough food, and therefore wasn't great.
Then the restaurant asked her to write a review. So she did.

poetryandwine · 04/09/2023 17:10

That isn’t what I said,@DemBonesDemBones . I will put my thoughts in different words.

A subset of people here are diverting the question, asking whether OP knows that a proper ‘fine dining’ restaurant does not simply pile on the food. I put the phrase in quotation marks because in my home country, with a stronger reputation than the UK in the Guide Michelin and elsewhere, happily we do not use this phrase.

The OP has previous experience of restaurants in the GM and states that this one also has an entry. Therefore (a) it meets some kind of threshold and (b) she knows at least something of what she is talking about.
And I know starred restaurants can occasionally screw up, details above.

TAReview · 04/09/2023 17:36

Thank you all for your supportive replies. I still feel shocked at the owner's response to my review.
It wasn't actually a tasting or a set menu. It was described as a le carte where you pick a starter, main and dessert. Starters, mains and desserts were priced individually, depending on what you had. They did have side dishes on offer, so we probably should have ordered a load of side dishes to go with our mains!
We had set menus at the two other Michelin Guide restaurants we went to. Although portions were not massive in these places either, they both gave additional dishes in addition to the starter, main and dessert, so we all felt full up at the end of the meal.

OP posts:
WiddlinDiddlin · 04/09/2023 18:10

Come on OP tell us so we can look at the reviews.

Fwiw, the price is irrelevant - if the owner wants to leave unpleasant responses to reviews, publically, thats up to them. I think (And going by this thread so do many others) that it's a foolish thing to do, as the response from the owner is more important than the review itself.

I don't see theres any need to protect them by not sharing the name of the restaurant!

BungleandGeorge · 04/09/2023 22:29

I think often in that type of place the main is pretty much just a small serving of protein and not much else and you’re expected to order a couple of side dishes for the carbs/ veg. It’s not great value and I think absolutely fine to say you left hungry!

JudgeRudy · 16/09/2023 10:42

Wow! I'd be tempted to do a screenshot ready for incase it disappears. A reply like that would make me more inclined to leave further responses so
Good food but tiny portions...and rude management!

TibetanTerrah · 16/09/2023 10:45

I don't know about anyone else but when I read restaurant reviews, I take them all with a pinch of salt.

It's the restaurant responses I pay attention to, and I wouldn't be going to this one.

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