To not pay for a garage door?

[Badabingy]

Hoping for some advice.

we bought a garage door online, chose forest green to match our front door (front door painted by us, so not bought from the same company). We weren’t expecting a perfect match but what has arrived is a yellowy green (DH calling it diarrhoea green). It’s very different to what we ordered or thought we’d ordered, doesn’t look anything like the door colour and is a really unpleasant colour.

Contacted the company and they say in their T&Cs that variations in colour happen, and they won’t take the door back as it’s not faulty.

I do get that colours online can be a bit different, but this is a huge difference, and the colour that’s arrived is really horrible.

Any advice as to what our rights are/ what we can do? AIBU to expect them to refund us (or provide a door that’s similar in colour to what we ordered?). I feel I’m not but the company is adamant.

I think those shades are close enough that the "variation in shade" disclaimer is legitimate. I thought they were going to be totally different.

I think you were maybe unrealistic to expect the garage door to match the other door 100% unless they were offering colour matching.

Lovely colour though!

we ordered a green plastic fence it has faded and is now cream colour not sure if your s will fade but a possiblity

It’s the same website- they sell doors and garage doors in a set range of colours.

Not sure what you mean- it’s a screen shot from the website as opposed to a brochure, plus a photo of the actual door.

No they didn’t unfortunately

Can’t you paint the garage door in the same paint you used on the front door? Then they’ll match. Or am I missing the point…

But you’d assume the front door colour was for the front door, can you link the site?

Unless they sent you the wrong door, even if they take the door back, you are likely going to have to pay for shipping.

paint will be cheaper and honestly probably less time consuming. Prepping the door to send via freight isn’t trivial.

This is really helpful, thank you.

on the cancellation point they have provided some T&Cs which my husband didn’t see at the time (but he ticked a box to say he was ok with them 🙄) which effectively disapplies that. Is that lawful?

The key thing here is whether the door was custom made in any way - either painted to your specification or to a custom size. The snippet of text above would imply it was.

If it was, then you aren't covered by the Consumer Contracts Regulations and so can't insist that you return the door.

Best thing you can do in that case is just buy a tin of paint that matches your door.

https://www.gov.uk/online-and-distance-selling-for-businesses

That first clause you clipped looks like an absolute farce to me. However it talks about a 14 day cooling off period from the time the order is placed. The .gov.uk link above says 14 days after delivery, and if you were not informed of the 14days after delivery, you get 12 months. I'm really not an expert but it seems to me that that's an explicitly different thing from a 14 day cooling off period from day of order. I would argue that clause does not relate to the 14 days from receipt that is legally required, and therefore your husband hasn't waived that.

The tricky bit is how bespoke their manufacture is. I wonder if those T&Cs are deliberately framed make it sound like a bespoke manufacture when actually it's not.

Anyway painting could well end up being the simplest solution. Whatever you do, don't order from anywhere else without checking swatches! Greens are really hard to match.

We had garage doors fitted, they measure up and they are then manufactured to that size and then they fit them.

so for me there is an argument for bespoke. However I am concerned rhe op appears unwilling to post a link and is posting an image of a front door if it absolutely is the right thing she ordered then why not post a link to the company?

@Badabingy I googled forest green garage door and got dozens of images that look very close to your first picture with one random one that looked like your second picture and when I clicked on it it’s labelled olive green. I’d definitely say those colours aren’t close enough to be considered a variation, they’re totally different. Surely the cooling off thing doesn’t apply as you haven’t changed your mind regarding your order you simply disagree that the colour is the right one. I’m not sure sadly how easy this would be to resolve and it might be easier to just paint the door yourself. You could tell us who the supplier is so we can look for ourselves?

I was reluctant to ‘name and shame’ them that’s all, as I don’t know where I stand legally. https://www.justvaluedoors.co.uk/composite-french-doors-diamond-door (it’s essentially a double door that we have as a garage door, as the garage is used for storage rather than for a car!).

They do mention on the website the door being made to measure so perhaps the distance selling rules don’t apply. In which case I need to rely on it not being as advertised- seems a variation in opinion on this bit! In real life though they are definitely very different.

Can’t you paint the garage door in the same paint you used on the front door? Then they’ll match.

It would be cheaper to re-paint the front door to match the garage.

For what it's worth, the garage door is a much nicer colour. Paint the front door.

Ah ok, I see, yes I agree with you it’s a different shade of green.

I also think it’s a nicer colour. Could you repaint the front door to match as a pp said?

They are always going to be mismatched unless you order from the same place. It might be better that they are obviously mismatched that nearly the same shade to be honest.

Yes distance selling doesn't apply where you have specified your own dimensions and it was made to your measurement provided.

It still needs to be as described though.

I'd be annoyed too OP. You weren't expecting an exact match to your front door but you'd be reasonably expecting some shade of dark green. Looking at the colours on their website the only other colour it could be is chartwell green but it doesn't even look like it could be that one. Do they offer colour swatches? I'd be tempted to ask a friend not too near your house to get a colour swatch of the 2 greens and see how they compare to your garage door. I'd not be overly happy painting it either tbh. I can imagine you paid a fortune for it and painting it is never going to be quite the same finish as the factory finish.