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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To find this a bit petty that I wasn't paid?

56 replies

Spinelli99 · 28/08/2023 09:19

It's in a job which I am thankfully leaving soon, in domiciliary care.
I had a call scheduled for yesterday morning at 6:15am which is ridiculous. This particular client doesn't even get up that early, he usually gets up for 8 he says.
The company will just squeeze calls in at random times wherever they will fit.
Anyway I arrived to his at 8:45. I wasn't aware until yesterday but if you arrive more than 2h after the designated start time you don't get paid for it. It was an hour call so I lost £11 or thereabouts.
Ultimately £11 isn't the end of the world.
However he's on my rota for tomorrow for 8:30am. So if I went tomorrow at 8:45 I'd have no problem.
I only found this out because I noticed the scanning option had disappeared when I got to his. I asked the manager who informed me that I was very late to his house therefore I wouldn't be paid.
Aibu to think this is daft? It's one of many reasons why I'm leaving the company.
The other night they sent me to someone's house for 22:15pm. Many people are in bed at that time and get frightened of people coming to their house that time of night.

OP posts:
Soontobe60 · 28/08/2023 14:38

WhatInFreshHell · 28/08/2023 12:08

@Soontobe60 The valid reason would be the sheer amount of calls to complete in a very short space of time, no time allocated for travel, you're expected to teleport from one side of town to the other! I think you should do some volunteer work as a community carer, before you make such ridiculous assumptions!

Yes, I agree that would be a valid reason. It’s almost as if you didn't read my post 😂
I know how bad the working conditions are for some care workers - I have had several close relatives who had carers supporting them at various times. Most of them great, some of them totally crap.

TotalOverhaul · 28/08/2023 15:20

Soontobe60 · 28/08/2023 11:20

Whilst the whole care sector is a bit of a shambles, look at this from the clients point of view.
They expected you to arrive at noon for lunch and you arrived 75 minutes later. So the client is having to wait that length of time for their lunch. You were late, and quite rightly should have been reprimanded unless you had a valid reason for turning up late.

Show quote history

But the point Op is making is that the client's lunch isn't set at a fixed time. So the client isn't waiting much longer than they normally would on another day. The timings aren't scheduled to suit clients or carers but to suit penpushers.

Merapi · 28/08/2023 15:24

The timings can be a bit daft. I was once visiting an elderly relative in the afternoon and her evening carer came to put her to bed. It was about 5.30 and she hadn't even had her dinner!

3rdtimemumma · 28/08/2023 21:09

I'm so mortified at how you're being treated. No responsibility from them to you for 0 hours but you have it to them, deducting pay for no reason, making you pay for your dbs check if you don't stay. Barely minimum wage. Not always including travel time etc. What about petrol money? It's seriously tantamount to exploitation. I wonder how many people challenge them? It's so wrong. I guess you haven't done 12 weeks, but if you have, read this. https://www.gov.uk/agency-workers-your-rights/your-rights-as-a-temporary-agency-worker because you might be entitled to more at that point. I used this once and got more holiday and a pay rise.

Your rights as an agency worker

As an agency worker, you have certain rights when using temp, recruitment agencies or employment agencies to find work - pay, holidays, equal treatment, fees.

https://www.gov.uk/agency-workers-your-rights/your-rights-as-a-temporary-agency-worker

3rdtimemumma · 28/08/2023 21:18

Also I suggest you give acas a call as I wonder if the dbs payment can be repaid if this would take you below minimum wage for hours worked. Might be worth an ask. https://www.acas.org.uk/contact

Contact us | Acas

Contact details for Acas, including phone numbers to call our helpline, training and other Acas services.

https://www.acas.org.uk/contact

3rdtimemumma · 05/09/2023 06:25

Spinelli99 · 28/08/2023 09:19

It's in a job which I am thankfully leaving soon, in domiciliary care.
I had a call scheduled for yesterday morning at 6:15am which is ridiculous. This particular client doesn't even get up that early, he usually gets up for 8 he says.
The company will just squeeze calls in at random times wherever they will fit.
Anyway I arrived to his at 8:45. I wasn't aware until yesterday but if you arrive more than 2h after the designated start time you don't get paid for it. It was an hour call so I lost £11 or thereabouts.
Ultimately £11 isn't the end of the world.
However he's on my rota for tomorrow for 8:30am. So if I went tomorrow at 8:45 I'd have no problem.
I only found this out because I noticed the scanning option had disappeared when I got to his. I asked the manager who informed me that I was very late to his house therefore I wouldn't be paid.
Aibu to think this is daft? It's one of many reasons why I'm leaving the company.
The other night they sent me to someone's house for 22:15pm. Many people are in bed at that time and get frightened of people coming to their house that time of night.

Just wondered how this is going. Did you get paid in the end?

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