Child is 10, in March I made an appointment with Senco to discuss ASD assessment and obtaining the diagnosis. She explained that the school would provide me with the forms which I had to complete and take to the gp practice. The gp would then pass the paperwork onto a panel who would decide whether or not child could be assessed. She said the process is lengthy and it would take at least 18 months. I completed the forms and took them to the practice the following day. The practice was undergoing a refurbishment and I was asked to go to the back office and wait whilst someone scanned the forms in. It was the same room where the nurse was taking calls from patients. The receptionist emailed the forms to gp and asked me to hang on as she wanted to double check with the nurse that I didn’t need to do anything else. The nurse confirm the forms should go to the gp (he is also a partner) and that they would call me if anything else was required. Senco emailed me a couple of days later to check if I had dropped the forms off. I confirmed in the email that I had. She emailed me back linking some websites she thought I would find useful. I rang the practice this morning to check on the progress or who I should be contacting whilst the assessment is being processed. I have been told that the forms have not been sent off as there is no school report and I also need to discuss the referral with the gp. I asked why I hadn’t been told this earlier. They couldn’t advise. I drove to the practice on my lunch break and submitted a complaint to the practice manager. She called me just now to advise she was in receipt of my complaint but I still need a school report, another report that I have to complete myself and that even if she had everything in place, she will not be able to do anything until the 4th September as she needs to discuss the referral with the gp partner but he is on leave until then. I broke down whilst on the phone as so much time has been wasted and the referral is still not done. She confirmed that the forms had been emailed to the gp but not on the day I dropped them off which suggest no one is telling the truth, the staff are disorganised if not negligent. I don’t know who else to speak to or what to do next, other than wait until the 4th when the gp comes back from leave.