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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

AIBU: Colleague put her initials on my Sale - Am I overreacting?

23 replies

Charlize43 · 18/08/2023 20:14

I recently started a job (which I like) where as well as doing other things, we are encouraged to make membership sales. This involves convincing members of the public who visit us to take out an annual membership. In the online processing form the 'Seller' initials are required.

After the Sale had been agreed and I was getting ready to process it, I was called away (emergency phone call) and my colleague stepped in to said that she would process it, let's call her colleague no.2. When I returned some time later, colleague No. 3 asked if I had made a membership sale (these are quite rare in these cost of living times) and I said yes. She then asked how many I had made since being here? I replied 3 or 4, I thought... and then asked colleague no.2, who is more experienced, if she could find out by running a quick report using my initials - That's when she disclosed that she had put her own initials when processing it.

I have to admit that I'm upset and a bit depressed as selling anything, especially an expensive these annual memberships, requires a bit of effort, energy and charm to convince the public.

Am I wrong to be upset? Should I breezy about it and just let it go?

We don't get any sales bonus but sales are part of the job and also of our performance review.

AIBU - Let it go!
YANBU - She's a CF and you should call her out on it!

OP posts:

Goodadvice1980 · 18/08/2023 20:16

YANBU

UndercoverCop · 18/08/2023 20:17

I would say to her that the next sale she makes you'll put through with your initials to balance things out. If she refuses just speak to your boss and say she's recorded your sale as hers, who else is she doing it to?! It doesn't speak to her honest character....

IhearyouClemFandango · 18/08/2023 20:17

Can it be corrected? She knows you know now, which is good. Shouldn't happen again.

RangleDrang · 18/08/2023 20:17

What did you say at the time?
Just change it back if you can.

ClarkWGriswaldd · 18/08/2023 20:20

I think I'd say to the boss ' Boss, Linda inadvertently recorded my sale as her own, any chance this could be rectified?'

You may wish to leave the word 'inadvertently' out, depending on how you feel!

Original poster

Charlize43 · 18/08/2023 20:23

RangleDrang · 18/08/2023 20:17

What did you say at the time?
Just change it back if you can.

She said that if any mistakes had been made on the processing that she didn't want it to come back to me.

I can't be changed retrospectively as it is a centralised system using bank details, which obviously get processed as soon as possible.

I don't think she'd be prepared to put her next Sale in my initials, besides it could be weeks until she makes one.

OP posts:

ViaRia01 · 18/08/2023 20:23

As there is no direct financial reward for making sales if day YABU.

If a your colleague had made an error while updating the system (eg input data incorrectly) you wouldn’t want your initials next to it.

i think she had to put her own for that reason.

valadon68 · 18/08/2023 20:24

Why does she want to put her initials on it? Because the sale has professional value. If it has value, then there is a cost to you if she takes it. Very simple. I would nip this in the bud - send a breezy email to your manager letting them know that the wrong initials were put down by mistake so they know. Or do some other thing to rectify it that's within the bounds of normal for your organisation. Don't worry about making a fuss over nothing - the very fact that she's 'taking' the sale proves that it's important enough to mean you'd be justified in making sure it's attributed to you. And if you did the same to her, she'd flag it up to your manager.

panko · 18/08/2023 20:26

As PP said are the initials to record who did the data entry? If so that's not a particularly secure way of doing it for a start as you could put anyone's but she would be right for putting her own. If it's to track who sealed the deal then she is being unreasonable. Maybe ask this in your next meeting with your manager

RandomButtons · 18/08/2023 20:32

Are there rewards for getting sales?

FatherJackHackettsUnderpantsHamper · 18/08/2023 20:35

She said that if any mistakes had been made on the processing that she didn't want it to come back to me.

Ah, yes - this is what we call a bare-faced lie.

As there is no direct financial reward for making sales if day YABU.

Do you really not think that if something is an integral part of your job and, when you do it, a colleague deliberately makes it look like you didn't do it, that could have a significant effect on the stability of your job?

There's no direct financial reward for doing it, but a potential serious financial punishment if you apparently don't do it - especially if it costs you promotions or even your job.

Original poster

Charlize43 · 18/08/2023 20:36

RandomButtons · 18/08/2023 20:32

Are there rewards for getting sales?

There are no financial rewards for getting sales as it is considered part of the job.

To be clearer: I've had my probationary review papers sent to me in advance and membership sales (and projected targets) are a part of the review.

OP posts:

RedHelenB · 18/08/2023 20:38

ViaRia01 · 18/08/2023 20:23

As there is no direct financial reward for making sales if day YABU.

If a your colleague had made an error while updating the system (eg input data incorrectly) you wouldn’t want your initials next to it.

i think she had to put her own for that reason.

This. And you should have completed the sale yourself.

HeckyPeck · 18/08/2023 20:38

Charlize43 · 18/08/2023 20:36

There are no financial rewards for getting sales as it is considered part of the job.

To be clearer: I've had my probationary review papers sent to me in advance and membership sales (and projected targets) are a part of the review.

Show quote history

I would mention it as part of the probation review when they talk about the figures. Not in a 'she stole my sale' way, but 'oh that should be 4 not 5 as Linda put her initials by one of mine on X date by mistake'.

Teapleasebobb · 18/08/2023 20:39

That was underhand of her and definitely intentional. Any chance she can let the boss know that she accidentally put her name on it and it was you that made the sale. She needs to make it right.

Original poster

Charlize43 · 18/08/2023 20:39

RedHelenB · 18/08/2023 20:38

This. And you should have completed the sale yourself.

Show quote history

How could I complete the sale myself as I was called away for an emergency phone call? Did you not read what I wrote?

OP posts:

Bibbitybobbitty · 18/08/2023 20:43

Sounds like colleague 3 knew what she'd done, now you know for next time you make a sale.

Ghosttofu99 · 18/08/2023 20:43

Will your performance review lead to a pay rise? If not let it go but just put a mental note down that employee 2 is a cf and out for themselves. If there was a sales bonus involved I’d say otherwise but if you are encouraged to fight to the death over sales targets but at the end of the day it’s all meaningless it doesn’t sound like a job/workplace that is worth the fight.

Nightworking2023 · 18/08/2023 20:45

I mean I work in a call centre type job and we have sale targets etc. however I also think due to GDPR etc and system security you aren’t supposed to leave your computer unsecured and unattended…

I’ve work in similar roles for the last 9 years and it is one of the 1st things you are told is to never leave your computer unattended.

If you have an emergency call you process the payment when you return or inform a manager and see if they will process it for you.

FatherJackHackettsUnderpantsHamper · 18/08/2023 20:49

Will your performance review lead to a pay rise?

In a great many sales jobs, it often tends to be more the other way around - where you risk losing your job for perceived failure.

BaronessEllarawrosaurus · 18/08/2023 20:54

Nightworking2023 · 18/08/2023 20:45

I mean I work in a call centre type job and we have sale targets etc. however I also think due to GDPR etc and system security you aren’t supposed to leave your computer unsecured and unattended…

I’ve work in similar roles for the last 9 years and it is one of the 1st things you are told is to never leave your computer unattended.

If you have an emergency call you process the payment when you return or inform a manager and see if they will process it for you.

When I was doing contact centre work any payment needed processing there and then. If an emergency call came in I would have to pass the payment to someone else and they would automatically get credited with it. The only other way was to not take the emergency call

Original poster

Charlize43 · 18/08/2023 20:54

Nightworking2023 · 18/08/2023 20:45

I mean I work in a call centre type job and we have sale targets etc. however I also think due to GDPR etc and system security you aren’t supposed to leave your computer unsecured and unattended…

I’ve work in similar roles for the last 9 years and it is one of the 1st things you are told is to never leave your computer unattended.

If you have an emergency call you process the payment when you return or inform a manager and see if they will process it for you.

This is very different. As we have the client in front of us with credit card in hand and it is processed on a digitalised system with an online form anyone can use - like a til. It's not a computer with client details being left out in the open.

OP posts:

Zonder · 18/08/2023 20:54

Charlize43 · 18/08/2023 20:36

There are no financial rewards for getting sales as it is considered part of the job.

To be clearer: I've had my probationary review papers sent to me in advance and membership sales (and projected targets) are a part of the review.

Show quote history

In that case make sure you mention this sale in your part of the review paperwork, and that as you were called away another colleague had to process it, even though you had made the sale. Make sure your good work is recognized.

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