I have been having major issues since the end of last year with my mobile service. The provider's website highlighted an issue that was supposedly being dealt with by the engineers. Early this year still no improvement. Calls drop out or don't connect. No data inside or close to my house/work. Texts fail. Voice messages arrive without calls coming through. Initially i was refunded one month's payment and told I wouldn't pay while it was so badly compromised.
Every month I have had to contact them regarding no change and the engineer message remainingthe same online. They refused to tell me what the problem was or when it would be fixed. I was also then treated to really shitty attitudes and refusals to honour any further refunds.
Months later they finally agreed to credit my account with 4 months but then continued to bill me from that money for the failing service.
I finally referred it to ofcom. The mobile company head office contacted to 'apologise', insisted my limited use (have to use my WiFi for calls and messaging, data usage barely hits 1gb) meant their financial offer of the credits was fair and finally admitted that the service was never going to improve in my area so I could cancel the contract with no penalty. I would benefit from the phone at this point but it is a fairly cheap Samsung, nothing fancy. There is only about 6 months remaining on the contract.
Since contacting me the provider has been pressuring me, in multiple emails, to accept their offer within a couple of days or they will withdraw it. She did mention about the official complaints procedure I could follow with the ombudsman and i have read that I should have been entitled to proper refunds and compensation for such poor service over such a long period. Has anyone been through this?
Am I best cutting my loses or is it reasonable/worth it to persist with the complaint?