I’ve just come off the phone with the GP surgery.
I had an appointment today which due escalating problems at work I needed to move to next week. It’s for a timed (28 days) injection so it’s really not convenient to move it as I will be outside of treatment for a week, but I didn’t feel I had any choice.
(Full disclosure - I also had to ring them yesterday because I had written the appointment down on different days in two different diaries).
After changing the appointment, and presumably after she thought the call was disconnected, the receptionist said (to person unknown) “She’s a right bloody nuisance ‘6079SmithW’ with her bloody injection”, then realised and hung up.
I rang the surgery back and told her that I had her comment and she apologised. I explained that I would love to be able to drop everything and just attend but that as I work full time, I have to balance priorities. She said “Well we struggle for appointments so it’s just a good job we could for you in”. I felt that the apology wasn’t genuine and she was just trying to justify herself.
I appreciate that we’re all busy and we all have work stress etc. but AIBU to think that a GP receptionist shouldn’t be slagging off patients (within earshot of god knows who)? Furthermore would you report her or just let it go? My inclination is to leave it there, but I feel like she hasn’t taken the incident seriously and probably just slagged me off a bit more once she got off the second call !