AIBU to think that I can’t trust this ingredient list

[RufustheFactualReindeer]

So I bought Benefit (the makeup brand) toning foamer, I checked the ingredient list before I bought it as I react badly to Sodium Lauryl Sulphate and it wasn’t in the ingredients list.

Got home and double checked the website ingredients list and found that it said it had Sodium Lauryl Sulfoacetate…

I contacted Benefit head office to get my money back as I thought they were the same thing (double checked today and they arent but thats not my point)

I received a reply saying SLS is not listed on the website ingredients list

and they are right it isn’t….it was yesterday though, and I do have the photos to show that

so AIBU to not trust their ingredients list

And to clear things up slightly

i am more than happy not to have a refund as the thing that makes me react isn’t in there….deffo happy

but i am not happy that an ‘albeit benign’ ingredient has been removed from the website

not going any further with the company as quite rightly i am not due a refund and i do like their makeup

After buying it you double checked their website and it stated that the product you had just bought contained B, a similar sounding product (not an irritant but a mild foaming cleanser). You then asked for your money back, presumably because you didnt like the sound of B

not quite, after buying it I checked their website and thought (wrongly) that it had A in it and asked for my money back

now i know its a different thing (though to be fair they do sound awfully similar) I am more than happy with no refund

Maybe there are a few similar products….its more than possible that I have looked at the wrong thing

Maybe I'm missing it, but I can't see Sodium Lauryl Sulfoacetate on the first screen shot, only Sodium Lauroyl Sarcosinate?

If you look at the paragraph underneath the ingredients, they have a disclaimer that you should always go by the ingredients on the bottle as the ones on the website may be out of date. Likely your message to the company prompted someone in e-commerce to update the product listing, that's all 🤷‍♀️

Yes that was my original mistake 😳

i thought they were the same 😔

Thanks bubzi

at least I didn’t go in all guns blazing in my email!

Are you sure it's the same product? The formulations look entirely different going by the ingredients lists.

OP, you can keep digging but you are 100% in the wrong.

I don’t think I’m digging but I absolutely did make a mistake

still you live and learn

Yeah thats what i just said upthread

its more than possible 😩 mortifying

Are you certain its not the cleanser you were looking at yesterday? The photos arent the same, and there a facial brush thingy in it, would you use that with a toner? (im dont really do products so maybe you would?)

The pics you've attached are for 2 different products? One's a cleanser and one is a toner?

Oops 😳

the more this went on the more doubtful I got

Im a plonker…..

thanks all who commented, I am going to hide in a dark room

Lol, as you say, at least you didn't go in all guns blazing. Happens to the best of us x

Thank you auntie

It literally says at the bottom of both screen shots that the website ingredients may be out of date and to check the packaging......

Yes it does 😩