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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to not change my feedback?

26 replies

housekermit · 07/08/2023 17:20

I bought something on eBay last Sunday - job listing stated two-day shipping so I thought it would be shipped Monday, arriving Wednesday. The seller didn’t dispatch it until late on Tuesday and it didn’t turn up until Friday. I messaged on Tuesday asking if it had been sent yet - no reply but they switched the status to dispatched. I followed up on Thursday and got a ‘well I know I didn’t reply but I switched the status’ type message back. When the item finally arrived, it was poorly packaged in basically one of those plastic food bags. I left an honest (negative) review - poor communication, badly packaged, arrived later than stated - and now the seller has finally got in touch to apologise that it took longer than the listing, and for the poor communication and packaging. They didn’t offer to try and fix it (ie small partial refund) but asked me to change the review as it might hurt their business. WTF? Treat your customers badly, run the risk of future ones not shopping with you, I say. Am I just being grumpy - shall I be nice and change it or stand my ground?

Unreasonable - don’t be a moody mare, everyone is dealing with their own stuff, get off your high horse and change it
Reasonable - they’ve reaped what they’ve sewn, leave the review.

OP posts:
FrenchBoule · 07/08/2023 22:09

Tricky one OP.

Was the item damaged? If so then yes, you’re right.

As for the shipping- postal service where I am is sketchy sometimes due to lack of staff. If I get myself into the PO in the morning the parcel will go on it’s merry way. It’s out of my hands how long it will take it to get to recipient.

DH recently sold large item on ebay and asked the courier (DHL)for collection. He paid for collection the following day. DHL subcontracts to local courier(very good one). Local courier is notified on following day so parcel is picked up 2 days later. DHL office is not interested in delay as they subcontract so apparently it’s out of their hands.

Parcel Force- we used to send parcels between 2 cities roughly about 100 miles away.
From one city to another they used to arrive withing their promised 48 hours, the other direction took sometimes 5 days.

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