Neighbour being assaulted 101 line

[Birchtree1]

My 72 year old neighbour was assaulted in a large Asda car park in Cornwall.
she has huge scratches on her arm. Guy took her bank card ( we cancelled it already)
she hasn’t got a smart phone mobile. She was really shaken and upset.
all she could think about was get in the car and get home and she came straight to us. I have been on a non emergency line after calling 101 for almost 2 hours!? Is this normal? The guy probably will do it to other vulnerable people!?

Is there an option to report online? We can here in West Yorks. You might be able to upload photos of her injuries too.
Yes to contact asda to check cctv too.

Just to add, you sound like a lovely neighbour

You can report this online, & get to chat to someone. I’ve done it a few times, it took hardly any time at all. Plus I got a follow up call the next day.

101 is busiest at this time, it’s a non emergency now as it was hours ago, call them as late this evening as possible and report it, also advise your neighbour to get medical attention

I'd report it online - they will have digital operators on duty and gets treated exactly as if you were calling 101 now .

Don't call 999 for this , it isn't happening now , the suspect is long gone , and all it achieves is people waiting on 101 even longer because both sets of calls go to the same people , and 999 queue jumps the 101s , and ties up an emer line when someone with an actual emergency might be needing to get through.