Aibu to accept gift hamper?

8 replies

CrossUniStudent · 01/08/2023 16:16

I made a complaint to a company about one of their lorries disturbing us two weekends in a row. One Saturday they rocked up at 7am to drop some equipment off to a site and sat outside our house with their engine idling for almost an hour. It was a large flatbed lorry so quite loud. When I went out the driver apologised and said he should have turned his engine off (so he didn't even need to have it running for any length of time let alone almost an hour!).

A week later he's back at 8.40 on a Sunday. My partner told him he was breaking noise abatement laws and I made a formal complaint this time. Was I BU?

They've emailed to say it's been looked into and dealt with and have now offered me a gift hamper but I feel guilty for accepting it!

OP posts:

hby9628 · 01/08/2023 16:20

Why would you feel guilty? It's their way of apologising. Enjoy it.

Clarinet1 · 01/08/2023 16:21

Well you did make clear you had been inconvenienced by the noise (quite justifiably) so I think the hamper is a nice gesture. Enjoy!

mindutopia · 01/08/2023 16:22

I'd bloody well accept it, on the condition, they don't do it again though.

Tesco once had to cancel my home delivery with about 10 minutes notice as driver had taken ill. Person who rang apologised and said they'd be happy to arrange delivery for the next day when they hoped to be fully staffed, or I could come collect instead. Was about a 30 minute drive as we live fairly rurally, but no big deal as needed the shopping and would have had to go out to the shops anyway if they didn't deliver. When I got there, they were very apologetic and asked if I'd accept a bottle of something as a thank you. I don't drink now, but I did then, so I said, that would be very kind, that you. She disappeared and came back with my shopping and a £20 bottle of champagne. I said, thank you very much and put it right in my shopping bag. No shame in my game. It was a kind gesture.

greenteaandmarshmallows · 01/08/2023 16:23

Why on earth do you feel guilty? Take it and give the bits to a food bank if you don't want the food. They'll have a budget especially for these sorts of things.

LittleMissUnreasonable · 01/08/2023 16:25

You'll probably get some people on here saying that by 7:00 a.m on Saturday they've normally done four loads of washing, took the dogs out for two walks and been for a family hike 😅however I'd be very annoyed at the disturbance and would happily accept the apology and the hamper

Original poster

CrossUniStudent · 01/08/2023 18:16

LittleMissUnreasonable · 01/08/2023 16:25

Funnily enough my neighbour was returning from a dog walk on one of the occasions. Perry sure he hadnt been for a hike or done anything else mentioned though 😂

OP posts:

LittleMissUnreasonable · 02/08/2023 11:22

Funnily enough my neighbour was returning from a dog walk on one of the occasions. Perry sure he hadnt been for a hike or done anything else mentioned though 😂
@CrossUniStudent
How lazy of him 😛

ManateeFair · 02/08/2023 11:32

I don't understand the problem. The lorries were a nuisance; the company knows that and has sent you a gift to apologise. There's no issue here?!

If they'd sacked the driver or something then yes, I can see why you'd feel guilty. But you've just been given a small gift as an apology, much like when you find a lump of plastic in a tin of beans and get given a gift voucher by Tesco. Enjoy the hamper and don't worry about it.

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